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The General Palmer Hotel

4.0 star property

Photo gallery for The General Palmer Hotel

Interior entrance
Mountain view
Interior
Lobby lounge
Interior

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Housekeeping
  • 24/7 front desk

Explore the area

View map
567 Main Avenue, Durango, CO, 81301
  • Place, Durango and Silverton Narrow Gauge Railroad
    ‪2 min walk‬
  • Place, Durango Area Tourism Office
    ‪3 min walk‬
  • Place, Animas River Trail
    ‪5 min walk‬
  • Airport, Durango, CO (DRO-La Plata County)
    ‪22 min drive‬

Room options

View all photos for Presidential King Suite

Presidential King Suite

Presidential King Suite

10.0 out of 10
Exceptional
(7 reviews)
  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

9.6 out of 10
Exceptional
(14 reviews)
  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Double Room

Deluxe Double Room

Deluxe Double Room

9.6 out of 10
Exceptional
(5 reviews)
  • City view
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Deluxe Room, 1 Queen Bed

Egyptian cotton sheets, premium bedding, pillow-top beds

Deluxe Room, 1 Queen Bed

9.8 out of 10
Exceptional
(27 reviews)
  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed

Standard Room, 1 King Bed

9.6 out of 10
Exceptional
(16 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed

9.6 out of 10
Exceptional
(34 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Executive Room, 2 Queen Beds

Executive Room, 2 Queen Beds

Executive Room, 2 Queen Beds

9.4 out of 10
Exceptional
(6 reviews)
  • City view
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Executive Room, 1 Queen Bed

Egyptian cotton sheets, premium bedding, pillow-top beds

Executive Room, 1 Queen Bed

10.0 out of 10
Exceptional
(1 review)
  • Hill view
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Executive Room, 1 King Bed

Egyptian cotton sheets, premium bedding, pillow-top beds

Executive Room, 1 King Bed

9.4 out of 10
Exceptional
(21 reviews)
  • Hill view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Executive Suite, 1 King Bed

42-inch flat-screen TV with cable channels, TV, iPod dock

Executive Suite, 1 King Bed

9.6 out of 10
Exceptional
(10 reviews)
  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

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Historic Downtown Durango
  • Spa pool
  • Parking included
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  • Restaurant
4.7 out of 5, Exceptional, 1,111 reviews
The price is NZ$259
includes taxes & fees
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About the area

Durango

With a stay at The General Palmer Hotel in Durango (Historic Downtown Durango), you'll be steps from Durango and Silverton Narrow Gauge Railroad and 4 minutes by foot from Durango Area Tourism Office. .This historic hotel is 0.2 mi (0.3 km) from Animas River Trail and 0.3 mi (0.4 km) from Durango Arts Center.

What's nearby

  • Durango and Silverton Narrow Gauge Railroad - 2 min walk - 0.2 km
  • Durango Area Tourism Office - 3 min walk - 0.3 km
  • Durango Arts Center - 5 min walk - 0.5 km
  • Animas River Trail - 5 min walk - 0.5 km
  • Fort Lewis College - 13 min walk - 1.2 km

Getting around

  • Durango Narrow Gauge Railroad Station - 2 min walk
  • Durango–La Plata County Airport (DRO) - 22 min drive

Restaurants

  • ‪lone spur cafe - ‬1 min walk
  • ‪McDonald's - ‬1 min walk
  • ‪Steamworks Brewing Company - ‬5 min walk
  • ‪Denny's - ‬4 min walk
  • ‪Esoterra Ciderworks - ‬1 min walk

About this property

The General Palmer Hotel

The General Palmer Hotel offers 39 accommodations with bathrobes and designer toiletries. Each accommodation is individually furnished and decorated. Pillowtop beds feature Egyptian cotton sheets and premium bedding. 42-inch flat-screen televisions come with premium cable channels. Bathrooms include shower/tub combinations with hydromassage showerheads, complimentary toiletries, and hair dryers.

This Durango hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
Make yourself at home in one of the 39 individually decorated guestrooms, featuring iPod docking stations and flat-screen televisions. Your pillowtop bed comes with Egyptian cotton sheets. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature designer toiletries and hair dryers.
Take in the views from a terrace and make use of amenities such as concierge services and a banquet hall.
A complimentary continental breakfast is served daily from 7:00 AM to 9:30 AM.
Featured amenities include a 24-hour front desk, luggage storage, and a library. Free self parking is available onsite.
A complimentary continental breakfast is served each morning between 7:00 AM and 9:30 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)

Parking and transport

  • Free uncovered self parking on site
  • Free RV/bus/lorry parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast available daily 7:00 AM to 9:30 AM
  • Coffee and tea in common areas

Things to do

  • Library

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Outdoors

  • In the mountains
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 2 buildings
  • 3 floors
  • Banquet hall
  • Built in 1898
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Pillowtop mattress

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with premium cable channels
  • IPod dock
  • MP3 dock

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Free local calls
  • Heating (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 12:30 AM
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Late check-out subject to availability
Late check-out fee: USD 75.00

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 20 years, can stay for free if using existing beds when occupying the parent or guardian's room

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: USD 15.00 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Late check-out fee: USD 75.00 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher

We should mention

This property does not have elevators
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

General Palmer
General Palmer Durango
General Palmer Hotel
General Palmer Hotel Durango
The General Palmer Hotel Hotel
The General Palmer Hotel Durango
The General Palmer Hotel Hotel Durango

The General Palmer Hotel Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 715 out of 1000 reviews
Rating 8 - Good. 188 out of 1000 reviews
Rating 6 - Okay. 58 out of 1000 reviews
Rating 4 - Poor. 24 out of 1000 reviews
Rating 2 - Terrible. 15 out of 1000 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

Reviews

8/10 Good

Christine

Liked: Cleanliness, staff & service, amenities
We stayed in a larger room in a separate building. Very nice room with a view of the hillside. Comfortable bed, nice bathroom, updated decor. Only downside was no elevator and scary outdoor stairs to access the second floor.
Stayed 1 night in Jan 2026

10/10 Excellent

Leslie

Stayed 1 night in Jan 2026

10/10 Excellent

Gary, Rio Rancho

Liked: Cleanliness, amenities, property conditions & facilities
R etching was great!
Stayed 2 nights in Jan 2026

10/10 Excellent

Connor

Travelled with family
Liked: Cleanliness, staff & service, room comfort
The hotel is beautiful and clean, the historic ambience is great but not over done. I love the historic but safe and operational elevator. The room was very clean with comfortable beds with clean white linens. The bathroom was clean with the refillable shampoo, conditioner and body wash dispensers in good clean shape. They even had robes in the closet. Heat pump mini split for room heat and a large tv but we didn’t use so I can’t speak to the channel selection. The rooms were quiet and I didn’t hear much of the other guest, very minimal road noise from outside. Basic continental breakfast, and coffee tea station set up. Beautiful seating where you can see the Rio Grande train. Parking is good and safe. What more could you ask for?! I would recommend for the experience and the comfort. Last, the staff was super friendly and very accommodating, with attention to detail. Very hospitable. Thank you for the great stay!
Stayed 1 night in Jan 2026

8/10 Good

Emilia

Travelled with partner
Liked: Cleanliness, amenities
Couldn’t rate the breakfast because I didn’t have it. Be cautious booking through this company though because they state that the property doesn’t bill you until upon arrival but they did bill me two days before arrival and upon arrival so I was charged twice.
Stayed 1 night in Jan 2026

10/10 Excellent

Daniel

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The stay was great because of the convience to the train ride. In addition, the clean room, amenities, and staff were great too! Thank you for a wonderful stay.
Stayed 2 nights in Jan 2026

10/10 Excellent

Todd, Addison

Stayed 1 night in Dec 2025

10/10 Excellent

vickie

Stayed 2 nights in Jan 2026

10/10 Excellent

Julie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was great
Stayed 1 night in Dec 2025

10/10 Excellent

JR

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was great! Beautiful and clean on the inside. Chandler at the front desk was awesome! Free breakfast and free cookies was great as well. Great location. Great everything.
Stayed 2 nights in Dec 2025

8/10 Good

James, Prescott

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room was clean and was located in a great location in vicinity to downtown Durango. We wish we would’ve stayed in the original hotel, but we were placed in a different wing that was renovated at a later date because it had bigger rooms. We wish we could’ve stayed in the original hotel. We did have some issues with our room. The key was bent and didn’t work and the adjoining door to the room next to us didn’t lock properly, but the hotel staff did go out of their way to come to our room twice to get both items fixed and resolved.
Stayed 1 night in Jan 2026

10/10 Excellent

Vinicius

Travelled with family
Liked: Cleanliness, property conditions & facilities
Great
Stayed 1 night in Dec 2025

10/10 Excellent

DEBRA, Las Vegas

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The room was spotless and cozy. The staff was beyond friendly and professional. The breakfast was decent (the eggs left a little to be desired). The location is perfect. Definitely can't mind the train whistle. It goes off every hour but you can hear it all over town. You just get used to it. Would definitely stay there again.
Stayed 4 nights in Dec 2025

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The parking was great; easy, free, plenty of room. The staff was amazing - friendly, helpful, and knowledgeable. The rooms were clean and comfortable - the bed was amazing! Free coffee and cookies all the time. Overall, a great place.
Stayed 4 nights in Dec 2025

10/10 Excellent

Jennifer, Woodland Park

Liked: Cleanliness, amenities, property conditions & facilities
Absolutely gorgeous!!
Stayed 1 night in Dec 2025

10/10 Excellent

Harry

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice old hotel with pleasant staff and clean facilities .
Stayed 2 nights in Dec 2025

10/10 Excellent

Robert

Stayed 1 night in Dec 2025

10/10 Excellent

Nicole

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Stayed 3 nights in Dec 2025

10/10 Excellent

Yael

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful hotel and room..Very friendly and accommodating staff, perfect location!
Stayed 3 nights in Dec 2025

10/10 Excellent

Edwardo

Liked: Cleanliness, amenities, property conditions & facilities
The Staff was friendly and helpful. The room was clean and quiet. We got to watch a he train from the window and balcony. Wonderful weekend getaway.
Stayed 1 night in Dec 2025

10/10 Excellent

Brad, Weatherford

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was sole ol hotel quality. Staff was top notch and especially Chandler made the stay warm, welcoming, and my wife and I felt at home and like family
Stayed 5 nights in Dec 2025

10/10 Excellent

Ariagna

Travelled with family
Liked: Cleanliness, property conditions & facilities
Pretty nice hotel , right in the beggining of the main st and behind the railroad . Very pretty , staff is pleasant
Stayed 3 nights in Dec 2025

10/10 Excellent

Brandon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean . Staff is very friendly.
Stayed 3 nights in Dec 2025

10/10 Excellent

Gustavo

Liked: Cleanliness, staff & service, amenities
Lovely place, very well situated, the staff is super friendly and the old vibe to the hotel is really nice
Stayed 1 night in Dec 2025

10/10 Excellent

Melissa, Farmington

Stayed 1 night in Dec 2025