2/10 Terrible
Katy
Travelled with family, Travelled with group
4 May 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We tried to check in and they didn’t have our reservations that we made several months ago. I even confirmed with the motel the day I booked it because we were traveling with a group of others and we wanted to have close rooms. He put us on the opposite side of the motel as them. The man at the front desk then started yelling at me at check in because I was getting irritated with the way HE was speaking to me and how rude he was acting. We drove 8+ hours, of course I’m going to be frustrated! We couldn’t even leave because they would not refund us and that was almost all of our money. Very rude and unprofessional staff. Disgustingly dirty room. Dead bed bugs found, Dirt specks all over beds right when we walked in. Bathroom door gets stuck, you have to REALLY pull to get it open. Pee stained towel found underneath the mattress.The floor as well as the blankets looks like they have never been cleaned. Killed a spider in the bathroom the first night as well as found a dead bug in the shower. Did not sleep under any of the provided blankets due to how disgusting the beds were. Used my own blanket and pillow. Hair was found in corners of the shower and on the bed. Closet has a very strong moldy, musky smell so we did not use it. No shampoo, but they are so kind to give you TWO bottles of conditioner and a half used bottle of lotion. Every person in my party agreed that the front desk man was extremely rude and inconsiderate. He is NOT a nice person. This place should be shut down




Katy
Stayed 3 nights in May 2025