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Overall my wife and I made the best of it and enjoyed; however we will never return to this resort. The good was really the staff. They work very long shifts - you might see the breakfast server as the bartender in the evening. Most of the staff were friendly and helpful. Now the bad…We saw on the site that there was construction at a neighboring resort; however they start early and work until late. The construction could be heard all day long - even during the massage with music on. To add insult to injury - they began construction in a room 2 doors down from us last few days we were there. It was so loud we couldn’t even hear the tv so we spent last few days outside our room which was fine with us as we like to be outdoors but returning to the room was miserable. Our last night, we finally asked to switch rooms. The client services manager said would have to ask general manager. All they did was not respond until the work day was finished so they could say oh no need work is finished. Would have been an easy fix - just another room for 1 night and half day but they chose to handle in poor service manner. The rainfall shower head sprayed in all directions due to the water mineral deposits blocking. The walk to the rental car is completely dark, trees and bushes etc were not well maintained. After the construction was complete - we could hear rodents on the roof all night - wife had to turn on soothing sounds to drown em out.

The staff is wonderful. They are friendly and very helpful. The rooms are cute and clean. It’s fairly quiet at night. The property is 1 block from the beach and walking distance to other popular areas. Breakfast was simple. The fresh fruit was the highlight for me.

Still great place as usual! Not my first and still wonderful desk crew and seevers

Nice place. Nice people. Kitchen has mixer, blender, coffee machine, toaster but no microwave? Weird.

This hotel was family-friendly and the staff were very friendly and helpful. We were able to book excursions through the hotel and spa services as well. There is an aviary on site with macaws, peacocks and other birds. The is a stable on site as well. We were able to go horseback riding on the beach. There are three restaurant choices in addition to the buffet and snack bar. Reservations need to be made a day in advance in order to have dinner at the steakhouse, sushi restaurant, and Italian restaurant. Overall, we enjoyed our stay there although it is quite far from the San Jose airport. It is a two hour drive on the toll road, one hour on the ferry and another 20-30 minutes to the resort. If you don’t mind the traveling, you should book there.

Staff was very friendly and helpful. Hotels beach was not really kid friendly, or even adult friendly. (at least not for me) There was no space to put our towels and beach accessories. We walked about 5 extra minutes to get to the other side of the beach, which was in front of another hotel and it was a little nicer there. There was a beach about 5 min away (by car), from the hotel (Playa Carillo), and it was BEAUTIFUL! Brian, the manager was so kind to give us a ride in his personal car because my daughters foot was injured and we couldn't walk there. There were some foods that we ordered that were subpar, but there were some foods that were absolutely delicious (the fish, burger, ceviche). I really enjoyed the fish !! The drinks (virgin, and alcoholic) were so refreshing and yummy. I loved every single one that they would make for me. The breakfast was okay. The French toast was yummy and the fruits were fresh and juicy. The staff was super accommodating and everything was pretty clean. If you ask me, id recommend that they get a gold cart or similar, to get to a from the beach on site. (but maybe I'm just lazy). Their shuttle service was punctual, and clean. The excursions are pretty close (about 5 to 10 min away), and they were amazing ! All in all , it was an awesome trip/stay. I would definitely go back.