I booked a Lake View room, but there was absolutely no lake view—it was completely misleading. On top of that, the room didn’t have robes, and when I asked the front desk, they insisted they didn’t have any. Expedia was very helpful and understanding when I reached out, but the hotel itself offered no explanation or apology.
After I pressed the issue again the next day, they eventually provided a robe, only to take it away the following morning. When I asked about it, they told me I could buy one, which was both unprofessional and inappropriate.
Our 3-night stay was incredibly disappointing, and the lack of basic customer service only made it worse. I will never return to this property and cannot recommend it to anyone.