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Sercotel Ayala Bilbao

4.0 star property

Photo gallery for Sercotel Ayala Bilbao

Front of property
Classic Twin Room
Hallway
Daily buffet breakfast (EUR 20 per person)
Hallway

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pet-friendly
  • Housekeeping
  • 24/7 front desk
  • Laundry
  • Air conditioning

Explore the area

View map
Canciller Ayala, Bilbao, 48008
  • Place, Gran Casino Bilbao
    ‪2 min walk‬
  • Place, Plaza Moyua
    ‪6 min walk‬
  • Place, Guggenheim Museum Bilbao
    ‪11 min walk‬
  • Airport, Bilbao (BIO)
    ‪12 min drive‬

Room options

View all photos for Basic Room

Basic Room

Basic Room

8.4 out of 10
Very good
(9 reviews)
  • 14 sq m
  • Sleeps 1
  • 1 Double Bed

View all photos for Classic Double Room

Down duvets, minibar, in-room safe, individually decorated

Classic Double Room

9.2 out of 10
Wonderful
(53 reviews)
  • 21 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Junior Suite

Down duvets, minibar, in-room safe, individually decorated

Junior Suite

  • 38 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Superior Room

Superior Room

Superior Room

9.6 out of 10
Exceptional
(13 reviews)
  • 29 sq m
  • Sleeps 3
  • 1 Twin Bed and 1 Double Bed

View all photos for Classic Twin Room

Classic Twin Room

Classic Twin Room

9.6 out of 10
Exceptional
(12 reviews)
  • 21 sq m
  • Sleeps 2
  • 2 Twin Beds

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  • Pet-friendly
  • Free WiFi
  • Air conditioning
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4.6 out of 5, Wonderful, 1,000 reviews
The price is NZ$157
includes taxes & fees
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About the area

Bilbao

With a stay at Sercotel Ayala Bilbao, you'll be centrally located in Bilbao, a 4-minute drive from Guggenheim Museum Bilbao and 5 minutes from San Mames Stadium. .This hotel is 12.3 mi (19.8 km) from Port of Bilbao and 0.1 mi (0.1 km) from Ensanche.

What's nearby

  • Gran Casino Bilbao - 2 min walk - 0.2 km
  • Plaza Moyua - 6 min walk - 0.6 km
  • Arriaga Theater - 6 min walk - 0.6 km
  • Plaza Nueva - 8 min walk - 0.7 km
  • Guggenheim Museum Bilbao - 11 min walk - 1.0 km

Getting around

  • Bilbao-Abando Station - 3 min walk
  • Abando Station - 3 min walk
  • Bilbao Airport (BIO) - 15 min drive

Restaurants

  • ‪McDonald's - ‬2 min walk
  • ‪Ledesma N°5 - ‬2 min walk
  • ‪Bar Ledesma - ‬2 min walk
  • ‪Bobby's - ‬1 min walk
  • ‪Old Shanghai - ‬3 min walk

About this property

Sercotel Ayala Bilbao

Adults-only hotel with a 24-hour front desk connected to a shopping center in Bilbao
Sercotel Ayala Bilbao offers 61 accommodations with minibars and safes. Each accommodation is individually furnished and decorated. Beds feature down comforters. 50-inch flat-screen televisions come with digital channels. Bathrooms include bidets, hair dryers, and toothbrushes and toothpaste.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Housekeeping is offered daily and irons/ironing boards can be requested.

Make yourself at home in one of the 61 individually decorated guestrooms, featuring minibars and flat-screen televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms have bidets and hair dryers. Conveniences include phones, as well as safes and desks.
Make use of convenient amenities such as complimentary wireless internet access, a fireplace in the lobby, and tour/ticket assistance. This hotel also features a reception hall and a vending machine.
Buffet breakfasts are served on weekdays from 7:00 AM to 10:30 AM and on weekends from 7:30 AM to 11:00 AM for a fee.
Featured amenities include express check-out, a 24-hour front desk, and multilingual staff.
Buffet breakfasts are available for a surcharge on weekdays between 7:00 AM and 10:30 AM and on weekends between 7:30 AM and 11:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • 24-hour offsite parking (EUR 20 per day); discounts available

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:30 AM on weekdays and 7:30 AM to 11:00 AM on weekends; EUR 20 per person

Things to do

  • Library
  • TV in common areas

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Coworking space
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift (80 centimetre wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (75 centimetre high)

More

  • Built in 2019
  • Communal living room
  • Fireplace in lobby
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Bidet
  • Hair dryer
  • Private bathroom
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with digital channels

Food and drink

  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:30 PM; Check-in end time: anytime
Early check-in subject to availability

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 25 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 44 lbs per pet)
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately EUR 20 per person
  • Nearby parking fee: EUR 20 per day(492 ft away; open 24 hours)
  • Pet fee: EUR 25 per pet, per day
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards and cash

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
Guests under 18 years old are not permitted at this adults-only property
Parking height restrictions apply

Property is also known as

Sercotel Ayala Bilbao Hotel
Sercotel Ayala Bilbao Bilbao
Sercotel Ayala Bilbao Hotel Bilbao

Sercotel Ayala Bilbao Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 351 out of 524 reviews
Rating 8 - Good. 137 out of 524 reviews
Rating 6 - Okay. 29 out of 524 reviews
Rating 4 - Poor. 4 out of 524 reviews
Rating 2 - Terrible. 3 out of 524 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Javier, Scarsdale

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centrally Located, friendly staff, the breakfast had a variety of options. Great dinner options in the área.
Stayed 4 nights in Sep 2025

10/10 Excellent

Daniela

Stayed 3 nights in Sep 2025

10/10 Excellent

Samuel

Stayed 1 night in Sep 2025

10/10 Excellent

Scott

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for the money
Stayed 3 nights in Aug 2025

8/10 Good

James

Stayed 1 night in Aug 2025

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sercotel Ayala is in an excellent location being convenient for both the old town and other attractions such as the Guggenheim. Our room was spacious and very quiet despite facing the street. Pleasant staff. We didn’t have the hotel breakfast. Would happily stay again.
Stayed 3 nights in Aug 2025

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful helpful staff

Very helpful friendly staff
Stayed 1 night in Aug 2025

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

Ais

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous location and room. Really enjoyed our stay!
Stayed 3 nights in Jun 2025

8/10 Good

Stuart Alan

Stayed 4 nights in Jun 2025

10/10 Excellent

Nancy

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Nice new hotel, city center. Close to shopping and restaurants. Clean, quiet room with nice bathroom.
Stayed 2 nights in Jun 2025

10/10 Excellent

Bjorn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent

Second time staying here. Asked for the same room, 606, as it was very quiet last time. 606 ready when we arrived. Receptionist sorted the AC to maximise cooling. Modern, clean, a fridge and a safe. Great location. We will definitely be back!
Stayed 1 night in May 2025

8/10 Good

Gillian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel .very clean and in a good central location. Only issue we had was the window wouldn't shut properly which meant you could hear the traffic at night .we reported the issue which was not fixed but the hotel did move us to another room.would recommended this hotel
Stayed 2 nights in Jun 2025

10/10 Excellent

Jordan

Stayed 1 night in Jun 2025

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay here was fantastic. The location, the staff the rooms and the cleanliness were exceptional. They also made my husband’s 60th birthday an unforgettable one with their own personal touch!
Stayed 3 nights in May 2025

10/10 Excellent

Owen

Liked: Cleanliness, amenities, property conditions & facilities
Clean, friendly staff. Decent breakfast and a nice central location in Bilbao. Having the room next to the staff door maybe wasn't ideal but there was only one morning when they were using it.
Stayed 3 nights in May 2025

10/10 Excellent

Fidel

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff, good breakfast, perfect location
Stayed 1 night in Apr 2025

8/10 Good

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2025

8/10 Good

Simon

Stayed 2 nights in May 2025

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location and new hotel

Stayed 2 nights in May 2025

10/10 Excellent

Antone

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and value
Stayed 2 nights in May 2025

10/10 Excellent

Fred

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2025

10/10 Excellent

Antone

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything and great staff.
Stayed 4 nights in May 2025

10/10 Excellent

Tula

Liked: Cleanliness, staff & service, property conditions & facilities
I really enjoyed staying 5 nights in this property. First, it definitely was in a central location in a very walkable area. I love to walk, silo this location fit me well. The room was adq
Stayed 6 nights in Apr 2025