6/10 Okay
Prema
Business traveller
7 Aug 2025
Liked: Amenities, property conditions & facilities
Well-priced & most of the staff were friendly & accommodating.
A few issues - The 1st room I was assigned had a broken safety lock. Same w/the 2nd room. The 3rd was a charm! Each time, I walked to the room & went back to the f/desk to request another room. When I suggested they put the rooms out of service, so they could be fixed, the mgr. said they would not bother doing that, they were not going to fix the broken safety locks. The place was safe.
The f/o mgr. loudly announced my room number while he was also checking in another male guest despite me being a single female checking in after 8 p. When I indicated that I was uncomfortable w/this situation he said there was nothing to worry about.
The manager also did not update my new room number in the system, & the next day, another guest was assigned the 3rd room I was in, and he was given keys to the room. Fortunately, one of the conscientious afternoon shift staff realized this when I returned to my room in the evening & went to the lobby to get a coffee. She must have been watching me on the camera as I left the lobby & kindly followed up to identify which room I was in. She made new keys, brought them to my room while explaining the situation.
The bathroom & linen were v. clean. The textured tile floor was so dirty that the soles of my inside house slippers left footprint marks on the bath towel & a couple of wet paper napkin. I would NEVER get into bed after walking barefoot on those floors.
Gd b/fast & 24/7 coffee.
Prema
Stayed 2 nights in Aug 2025