Pros: clean, fantastic location and staff, valet parking is fast, dog friendly, very quiet for a full house.
Cons: Smoke and homeless around the entrance, terrible self parking, no control over room temp. No drawers to unpack, just the closet.
We had fantastic cleaning staff/service.Valet was worth it and fast.
Room temp would not set below 19 and room was way too warm. Front desk advised that this is a management decision to set at 19 and gave us a bulky stand fan - but no space to put it - kept having to get up to adjust it all night.
For the 2nd highest rated / priced hotel in the area, it was not what I expected when I arrived. Problems were resolved quickly though, but too many of them for this price/night ($330 cad). The hotel lobby is located a mall hallway and it felt like checking into a 2 star, not 5. Overall there’s quality here and I would go back but it would be my second choice.