4/10 Poor
Seher
Travelled with family
20 Apr 2025
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Ok so I checked in with my sister. We were greeted with an average response . The room given had zero view and felt like a jail. The second room given was dark and dingy , a bit outdated but we took it. Next morning my sister’s back was gone b/c the mattress was very bad( all springy no memory foam) definitely not for a 5 star standard. The staff recognized the faulty mattress and gave us yet another room which was much brighter and happier looking but at night when we tried to turn off the lights they wouldn’t turn off!!! It was absurd,,, after complaining yet again we were taken to another room to spend the night as their technician was not available to fix the lights .
Eventually lights were fixed next morning but we both were so harassed and annoyed. The hotel gave us free breakfast for 3 mornings out of 5 but no discount or voucher of any sort.
In short , location is ideal but hotel is not up to par for a 5 star hotel.
Seher
Stayed 5 nights in Apr 2025
