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Sonesta Hotel Bucaramanga

3.5 star property

Photo gallery for Sonesta Hotel Bucaramanga

Terrace/patio
Outdoor pool, open 10 AM to 6:30 PM, pool umbrellas, pool loungers
Restaurant
Front of property
Meeting facility

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pool
  • Parking included
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View map
Race 27 No. 29-145. Cañaveral oriental, Bucaramanga Metro Areea, Floridablanca, Santander, 681002
  • Place, Parque Caracolí Shopping Center
    ‪1 min walk‬
  • Place, Centro Comercial Cañaveral
    ‪2 min walk‬
  • Place, La Florida Shopping Center
    ‪3 min walk‬
  • Airport, Bucaramanga (BGA-Palonegro Intl.)
    ‪29 min drive‬

Room options

View all photos for Superior King Room

In-room safe, desk, laptop workspace, blackout curtains

Superior King Room

  • Sleeps 2
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed

Standard Room, 1 King Bed

9.4 out of 10
Exceptional
(26 reviews)
  • City view
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds

9.0 out of 10
Wonderful
(23 reviews)
  • City view
  • 27 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed

Superior Room, 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 43 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Two Queen Room

In-room safe, desk, laptop workspace, blackout curtains

Standard Two Queen Room

  • Sleeps 4
  • Free Wi-Fi

View all photos for Standard King Room

In-room safe, desk, laptop workspace, blackout curtains

Standard King Room

  • Sleeps 2
  • Free Wi-Fi

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About the area

Floridablanca

When you stay at Sonesta Hotel Bucaramanga in Floridablanca, you'll be connected to a shopping center, just steps from Parque Caracolí Shopping Center and La Florida Shopping Center. .This hotel is 0.4 mi (0.6 km) from Centro Comercial Cañaveral and 1.1 mi (1.7 km) from Autonomous University of Bucaramanga.

What's nearby

  • Parque Caracolí Shopping Center - 1 min walk - 0.0 km
  • Centro Comercial Cañaveral - 2 min walk - 0.2 km
  • La Florida Shopping Center - 3 min walk - 0.3 km
  • Autonomous University of Bucaramanga - 14 min walk - 1.2 km
  • Eloy Valenzuela Botanical Garden - 3 min drive - 2.2 km

Getting around

  • Bucaramanga (BGA-Palonegro Intl.) - 29 min drive

Restaurants

  • ‪Jarri's - ‬1 min walk
  • ‪Beer Station - ‬1 min walk
  • ‪Asadero El Cacareo - ‬2 min walk
  • ‪Juan Valdez Café - ‬1 min walk
  • ‪Juan Valdez Café - ‬4 min walk

About this property

Sonesta Hotel Bucaramanga

Sonesta Hotel Bucaramanga offers 104 accommodations with laptop-compatible safes and complimentary newspapers. Flat-screen televisions come with digital channels. Bathrooms include showers and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and blackout drapes/curtains. Irons/ironing boards and hair dryers can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a fitness center.
Stay in one of 104 guestrooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include laptop-compatible safes and desks, as well as phones with free local calls.
Take advantage of recreation opportunities including an outdoor pool and a fitness center. Additional features at this hotel include complimentary wireless internet access, concierge services, and a hair salon.
Enjoy a meal at the restaurant or snacks in the coffee shop/cafe. The hotel also offers 24-hour room service. Unwind at the end of the day with a drink at the bar/lounge or the poolside bar. A complimentary buffet breakfast is served daily from 6 AM to 10 AM.
Featured amenities include a business center, complimentary newspapers in the lobby, and a 24-hour front desk. Planning an event in Floridablanca? This hotel has 94 square feet (9 square meters) of space consisting of conference space and meeting rooms. Guests may use a roundtrip airport shuttle for a surcharge, and free self parking is available onsite.
A complimentary buffet breakfast is served each morning between 6 AM and 10 AM.
Sonesta Hotel Bucaramanga has a restaurant on site.
Late night fare is available from 24-hour room service.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge)
  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 6 AM to 10 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 94 square feet of conference space
  • Business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 13 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels

Food and drink

  • 24-hour room service
  • Free bottled water

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay the following charge at the property: Colombia Value-Added Tax (VAT) at 19%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Colombia and who pay using a foreign card or via a bank transfer from outside Colombia. This exemption applies only to tourist package bookings (accommodation plus other travel services).

We have included all charges provided to us by the property.

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

We should mention

If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian citizens) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
Pool access available from 10 AM to 6:30 PM
Construction is underway at a neighboring building and there may be noise disturbance from the construction work

Property is also known as

Sonesta Hotel Bucaramanga Floridablanca
Sonesta Bucaramanga Floridablanca
Sonesta Bucaramanga
Sonesta Bucaramanga
Sonesta Hotel Bucaramanga Hotel
Sonesta Hotel Bucaramanga Floridablanca
Sonesta Hotel Bucaramanga Hotel Floridablanca

Sonesta Hotel Bucaramanga Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 535 out of 737 reviews
Rating 8 - Good. 134 out of 737 reviews
Rating 6 - Okay. 25 out of 737 reviews
Rating 4 - Poor. 23 out of 737 reviews
Rating 2 - Terrible. 20 out of 737 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Mark

Stayed 2 nights in Jan 2026

8/10 Good

Adriana

Liked: Cleanliness, property conditions & facilities, room comfort
I give 5 stars to the staff at the reception. I give 3 starts to the staff at the breakfast restaurant. The service was poor, we have to leave the table 3 times looking for someone to bring us coffee
Stayed 2 nights in Jan 2026

10/10 Excellent

Sergio

Stayed 1 night in Jan 2026

10/10 Excellent

Jesse

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Basic
Stayed 1 night in Dec 2025

10/10 Excellent

Brayden

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was amazing. The staff were all very helpful and kind. The food was delicious and the mall was great. The hotel had drivers ready for when I needed or wanted to go somewhere. Would definitely recommend this place.
Stayed 8 nights in Dec 2025

10/10 Excellent

silvia

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very clean room. Staff very courteous.
Stayed 8 nights in Dec 2025

2/10 Terrible

Felipe, Ciudad de Mexico

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
We requested two double-bed rooms, but we were assigned a king room with an extra bed. I assume this may have been due to my request for an accessible room; however, this was never explained to us at check-in. At the front desk, we were also not informed that my father would need to walk almost an entire block to reach the room. No wheelchair was offered, and there was a clear lack of care and support given his mobility difficulties. Additionally, this property is a VIP Access hotel, yet no appropriate treatment or benefits were offered in line with that status.
Stayed 1 night in Dec 2025

10/10 Excellent

Saul

Stayed 2 nights in Dec 2025

10/10 Excellent

Horacio

Stayed 1 night in Dec 2025

10/10 Excellent

Abraham, Fort Lauderdale

Travelled with family
Liked: Cleanliness
Is nice butvthey need to do better with expedia clients. They do not offer anything that expedia advertise
Stayed 3 nights in Nov 2025

8/10 Good

Edwin

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great stay, room very comfortable and clean. Service was also very good.
Stayed 1 night in Nov 2025

2/10 Terrible

Andres, Villa Del Rosario

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Me cobraron dos veces los impuestos, la atención fue regular, la piscina el calentador se dañó y te cobran hasta por respirar… por ejemplo no dejan bañar sin gorro de baño y te rentan uno. No recomendado
Stayed 2 nights in Nov 2025

10/10 Excellent

Diana

Travelled with family
Liked: Cleanliness, property conditions & facilities
Todo excelente. La limpieza de la habitación fue impecable, la comida deliciosa y el personal muy amable. Me gustaría resaltar especialmente a Rockie, quien se encarga de llevar las maletas; es una persona muy empática y servicial. ¡Lo SUPER RECOMIENDO al 100% SONESTA!
Show en vivo Rooftop (Peregrina restaurante)
Mall Centro comercial
Mall Centro comercia
Stayed 10 nights in Nov 2025

10/10 Excellent

Heath

Stayed 1 night in Nov 2025

10/10 Excellent

Federico

Travelled with family
Liked: Cleanliness, staff & service, amenities
Everybody is extra nice, kind and helpful.
Stayed 3 nights in Nov 2025

10/10 Excellent

Heath

Stayed 2 nights in Nov 2025

10/10 Excellent

Geraldine Jennifer

Liked: Cleanliness, amenities, property conditions & facilities
Everything went smooth
Stayed 7 nights in Nov 2025

10/10 Excellent

John, Daytona Beach

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Every time we travel to Bucaramanga we stay at the Sonesta Hotel. The rooms are clean, the staff is great and friendly. They have a great restaurant on the top of the building and you can see the whole city. The hotel is attached to the large mall so you can go down stairs and going into the mall. Great restaurants and shopping all around the hotel. I tell all my friends to stay there when in town.
Stayed 2 nights in Nov 2025

10/10 Excellent

Perry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great amenities, great hospitality. Very good location
Stayed 1 night in Oct 2025

10/10 Excellent

Perry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great facilities, great hospitality. Very good location
Stayed 3 nights in Oct 2025

10/10 Excellent

Mariano

Stayed 2 nights in Oct 2025

10/10 Excellent

Perry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean facilities, great service
Stayed 1 night in Oct 2025

10/10 Excellent

JOSE, Wesley chapel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location , East access shoping mall
Stayed 3 nights in Oct 2025

10/10 Excellent

Susana, Plymouth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful location, clean and friendly staff.
Stayed 1 night in Oct 2025

10/10 Excellent

Javier Antonio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing sheets
Stayed 2 nights in Sep 2025