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Cairns City Sheridan

3.0 star property

Photo gallery for Cairns City Sheridan

Twin Room, Balcony
Property entrance
Balcony view
Suite, 1 Queen Bed, Jetted Tub
2 outdoor pools, pool loungers

Reviews

6.0 out of 10

Popular amenities

  • Pool
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Business services
  • Laundry room

Explore the area

View map
157 Sheridan Street, Cairns, QLD, 4870
  • Place, Cairns Esplanade
    ‪6 min walk‬
  • Place, Cairns Central Shopping Centre
    ‪9 min walk‬
  • Place, Esplanade Lagoon
    ‪14 min walk‬
  • Airport, Cairns, QLD (CNS-Cairns Intl.)
    ‪7 min drive‬

Room options

View all photos for Family Room, Balcony

Family Room, Balcony

Family Room, Balcony

  • 37 sq m
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds

View all photos for Suite, 1 Queen Bed, Jetted Tub

Suite, 1 Queen Bed, Jetted Tub

Suite, 1 Queen Bed, Jetted Tub

  • 56 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed, Balcony

Laptop workspace, iron/ironing board, free WiFi, bed sheets

Room, 1 Queen Bed, Balcony

  • 28 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Twin Room, Balcony

Twin Room, Balcony

Twin Room, Balcony

  • 28 sq m
  • Resort view
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

View all photos for Superior Apartment, 2 Bedrooms

Superior Apartment, 2 Bedrooms

Superior Apartment, 2 Bedrooms

  • 56 sq m
  • 1 bedroom
  • Sleeps 6
  • 1 Queen Bed and 5 Single Beds

View all photos for Standard Apartment, 1 Bedroom

Standard Apartment, 1 Bedroom

Standard Apartment, 1 Bedroom

  • 56 sq m
  • 1 bedroom
  • Sleeps 7
  • 5 Single Beds and 1 Queen Bed

View all photos for Budget Apartment

Budget Apartment | Living area

Budget Apartment

  • 80 sq m
  • Sleeps 5
  • 1 Queen Bed and 3 Single Beds

Double Room, 1 Queen Bed

  • 35 sq m
  • Sleeps 2
  • 1 Queen Bed

Twin Room

  • Sleeps 5
  • 2 Queen Beds and 1 Single Bed

Double Room

  • Sleeps 2
  • 1 Double Bed

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About the area

Cairns

With a stay at Cairns City Sheridan in Cairns (Cairns Central Business District), you'll be within a 10-minute walk of Cairns Esplanade and Cairns Private Hospital. .This hotel is 0.5 mi (0.7 km) from Cairns Base Hospital and 0.5 mi (0.8 km) from Cairns Performing Arts Centre.

What's nearby

  • Cairns Esplanade - 6 min walk - 0.6 km
  • Cairns Central Shopping Centre - 9 min walk - 0.8 km
  • Cairns Night Markets - 13 min walk - 1.1 km
  • Esplanade Lagoon - 14 min walk - 1.3 km
  • Reef Fleet Terminal - 18 min walk - 1.5 km

Getting around

  • Cairns Station - 15 min walk
  • Cairns Intl. Airport (CNS) - 6 min drive

Restaurants

  • ‪McDonald's - ‬10 min walk
  • ‪Muddy's Cafe - ‬8 min walk
  • ‪Atrium - ‬12 min walk
  • ‪KFC - ‬10 min walk
  • ‪Yum Sing - ‬6 min walk

About this property

Cairns City Sheridan

Hotel with 2 outdoor swimming pools, 6-minute walk to Cairns Esplanade
Cairns City Sheridan offers 31 air-conditioned accommodations with hair dryers and irons/ironing boards. Flat-screen televisions are featured in guestrooms.

Bathrooms include showers and complimentary toiletries. This Cairns hotel provides complimentary wireless Internet access. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

2 outdoor swimming pools are on site along with a seasonal outdoor pool.

Children under 18 years old are not allowed in the swimming pool without adult supervision.

Make yourself at home in one of the 31 air-conditioned rooms featuring flat-screen televisions. Complimentary wireless internet access is available to keep you connected. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include free tea bags/instant coffee and irons/ironing boards, and housekeeping is provided on request.
Enjoy recreation amenities such as a seasonal outdoor pool or take in the view from a terrace.
Featured amenities include express check-in, express check-out, and luggage storage. Free self parking is available onsite.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Things to do

  • 2 outdoor pools

Family friendly

  • 2 outdoor pools
  • Laundry facilities

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping on request

Business services

  • Conference space

Outdoors

  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk

More

  • 2 buildings
  • 3 floors
  • Built in 1990
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Tea bags/instant coffee

More

  • Air conditioning
  • Heating
  • Iron/ironing board
  • Laptop workspace

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 11:30 PM
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

The front desk is open daily from 9:00 AM - 3:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 1:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Guests arriving outside of regular check-in hours can use the exterior telephone for check-in assistance.

Access methods

Front desk (limited hours), key retrieval

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are not available

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
The seasonal pool will be open from January to December
Only registered guests are allowed in the guestrooms
Parking height restrictions apply
Children under 18 years old are not allowed in the swimming pool without adult supervision

Property is also known as

Best Western City Sheridan
Best Western City Sheridan Cairns
Best Western City Sheridan Hotel
Best Western City Sheridan Hotel Cairns
Cairns City Sheridan Hotel
Cairns City Sheridan
Cairns City Sheridan Hotel
Cairns City Sheridan Cairns
Cairns City Sheridan Hotel Cairns

Cairns City Sheridan Reviews

Reviews

6.0
Rating 10 - Excellent. 101 out of 1000 reviews
Rating 8 - Good. 267 out of 1000 reviews
Rating 6 - Okay. 294 out of 1000 reviews
Rating 4 - Poor. 186 out of 1000 reviews
Rating 2 - Terrible. 152 out of 1000 reviews

6.2/10

Cleanliness

7.0/10

Staff & service

5.6/10

Amenities

5.6/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

4/10 Poor

Adele

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Cockroaches in room, stains on bedding and loud drug affected patrons making noise all night
Stayed 1 night in Oct 2025

2/10 Terrible

Garry

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Avoid, Avoid, Avoid!

Ice addicts hanging around inside the hotel premises screaming and swearing, i had to call the police twice, music blaring at 6.30am woke me (no security or staff in attendance after 5pm), place was dirty, no wifi or internet connection in room. I checked out a day early and went to another hotel even though i had paid for a 2nd night.
Stayed 2 nights in Sep 2025

10/10 Excellent

John, Carrara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's not the Sheridan but it's the next best thing I would recommend staying here it's just a short walk to the city centre, 2 pools to swim in friendly staff
Stayed 6 nights in Sep 2025

4/10 Poor

Campbell

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was dirty , had cockroaches, was noisy until 1am in need of paint and maintenance, , would not ever stay there again
Stayed 3 nights in Sep 2025

10/10 Excellent

hilda

Travelled with family and small children
Liked: Cleanliness
Disliked: Amenities
It was good need are left stairs make my leg sore everytime going up and down when you carrying things
Stayed 2 nights in Aug 2025

10/10 Excellent

Anthea

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed our stay
Stayed 2 nights in Aug 2025

2/10 Terrible

Bernd

Business traveller
Disliked: Cleanliness, property conditions & facilities
Construction site in driveway ,Stair light switch with electrical wires hanging out of wall ,Tiles on staircases missing,floors in public areas dirty.
Stayed 1 night in Aug 2025

2/10 Terrible

Frederick

Disliked: Staff & service

Surprised

first time visit to Cairns so it might be the norm. overpriced for nothing
Stayed 3 nights in Jul 2025

4/10 Poor

Jana

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Photos are misleading. The pool site is so bad no-one ever uses it. My room was very out dated. No hanging space, dirty carpets, poor beding. Best was the cochrache vistor that came at night. Eeeek!!!
Stayed 7 nights in Aug 2025

6/10 Okay

IRENE

Stayed 1 night in Aug 2025

2/10 Terrible

Steve

Disliked: Cleanliness, staff & service, property conditions & facilities
I would say this property is the dirtiest room I have ever stay in. I was worried that the bed would have bed bugs. For the $200 per night rate I expected much more
Stayed 2 nights in Aug 2025

2/10 Terrible

Jonathan

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2025

2/10 Terrible

Adam

Disliked: Cleanliness, staff & service, property conditions & facilities
Arrived after hours to find each bed only had one sheet on each bed THAT'S IT, requested more sheets and blankets but nothing avaiable. The two kids had to use bath towels as their top "sheet" for the first 2 nights, and the adults had nothing for the first night. For the second night *1* single blanket became available (yay?) so the adults shared the single blanket by placing it horizontally across the double bed to at least cover the top halves of our body. On our third and final night more linen became available and we were finally given enough sheets and blankets for 3 beds and the kids were able to stop using towels as their blanket. For $755 for 3 nights I would expect linen as a bare basic. (Also this is the Sheridan NOT the Sheritan and it is not part of the Sheritan Hotel chain)
Stayed 3 nights in Aug 2025

2/10 Terrible

Leanne

It was dirt and had mould on 90% of the roof and had just been painted over. Crusty old milk spills still in the fridge. Toilet and shower needed cleaning and you could feel the springs when laying or sitting on the bed. Pillows had mould stains and were discussing.
Stayed 10 nights in Jul 2025

4/10 Poor

Valonna

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
This hotel is old and dated, badly in need of renovation. In my bathroom, a patch in the wall had fallen off to reveal a dusty hole with old plumbing. The is no lift, so I had to carry my bags up to the second floor. Car parks are very tight. There is no dining facility.
Stayed 4 nights in Jul 2025

4/10 Poor

Michael

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Bathroom had a shocking smell, air vent was full of dust. Beds were old. Needs a lot of work
Stayed 1 night in Jul 2025

4/10 Poor

Richard

Disliked: Cleanliness
Communication between receptionist and cleaning staff not great as we were given the keys but room was not ready. Single bed did not had clean sheets as human hairs were all over it. Rubbish behind fridge. Dead cockroachs in kitchen draws. Not cleaned under queen bed.
Stayed 5 nights in Jun 2025

2/10 Terrible

Elisa

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The room was very run down and the floor was sticky. It was not like the photos.
Stayed 3 nights in Jul 2025

4/10 Poor

Irina

Liked: Cleanliness, staff & service, amenities
Not like on photos. Motel is old.
Stayed 1 night in Jun 2025

10/10 Excellent

Clara-Maggie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

4/10 Poor

Tom

Business traveller, Travelled with partner
Disliked: Property conditions & facilities
Hard pillows No glasses to drink out off Very noisy from area next to our room work area? No extra blanket
Stayed 1 night in Jun 2025

6/10 Okay

Colin

Business traveller
Bed hard and not queen sized. (Double)Photos of rooms on website misleading. The room is clean and satisfactory for the price i paid.
Stayed 1 night in Jun 2025

2/10 Terrible

Pasqualina

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Old dwelling poor security
Stayed 2 nights in Jun 2025

8/10 Good

Janelle

Liked: Cleanliness, amenities, property conditions & facilities
Front desk welcoming, easy access, room clean, lovely soak in bath, No water in fridge.
Stayed 5 nights in Jun 2025

6/10 Okay

Sandra

Stayed 1 night in Jun 2025