8/10 Good
Hayden
28 Sept 2025
Liked: Cleanliness, staff & service, property conditions & facilities
A historic 5* that has lost its touch / magic
Clean room, Federico who checked us in was nice. They have a good time for checkout. Main pool is nice spacious area and they have bar service coming round.
I liked that they gave complimentary water everyday.
Breakfast was a good spread and on until a decent time (10:30)
Beach area is nice, what isn’t great is that they charge you to use the first two rows which are the nicer beds. Further back rows are free for hotel guests. You can’t put the umbrellas down either.
It’s a shame someone didn’t explain the hotel or the activities available when we arrived. We discovered stuff along the way. They should do at check in or have something in the room.
The rooms need more soundproofing. We could hear upstairs all night which kept us up - we had to tell reception to ask them to keep it down. Didn’t feel like they did - we then tried to call reception an hour later (early hours of the morning) and no one would pick up. You can hear your neighbours when they are in the shower as well.
The spa needed some TLC and updating. A few parts in their pool didn’t work. The emotion room was emotionless, the sauna small and wood coming up, the steam room was the hottest one I’ve ever visited and large. My wife had a massage and said it was ok. Not worth the money.
Hayden
Stayed 2 nights in Sep 2025
