6/10 Okay
Penelope Rose
30 Oct 2025
Liked: Amenities, property conditions & facilities
Room was clean and comfortable. Unfortunately there was a problem with the shower taps, they screeched while water was turned on but I could still shower. The staff at the front desk were kind and helpful. I wasn't too impressed by the buffet breakfast service. On one morning, the scrambled eggs were overcooked. On a busy Saturday morning, dishes and food were running out more quickly than they were being replenished because 3 staff members were standing behind what looked like a bar area having a chat while one staff member was trying to manage on their own. When I went to get myself a bowl for my cereal, the few bowls left there had food particles on them. The cutlery available also hadn't been quickly dried after coming out the dishwasher so it had that muggy look to it which isn't presentable. Speaking of presentation, tables that needed to be cleared and wiped were building up during service. I didn't appreciate having to have my breakfast among this mess while the staff who were supposed to be looking after the dining room walked past having a conversation in their own language. It's not cheap to stay here and it's supposed to be a 4-star hotel so I certainly feel entitled to this gripe about the buffet breakfast service. Squealing shower noise + bad breakfast experience, I think 3 stars is a fair rating for my experience overall.
Penelope Rose
Stayed 2 nights in Oct 2025