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Ascotia off Queen

3.0 star property

Photo gallery for Ascotia off Queen

Superior Room
Daily continental breakfast (NZD 20 per person)
Bar (on property)
Twin Room
View from room

Reviews

7.4 out of 10
Good

Popular amenities

  • Free Wi-Fi
  • Restaurant
  • Breakfast available
  • Parking available
  • Business services
  • Bar

Explore the area

View map
3 Scotia Place, Auckland, 1010
  • Place, Queen Street Shopping District
    ‪1 min walk‬
  • Place, University of Auckland
    ‪3 min walk‬
  • Place, Sky Tower
    ‪11 min walk‬
  • Airport, Auckland (AKL-Auckland Intl.)
    ‪24 min drive‬

Room options

View all photos for Executive Room

1 bedroom, iron/ironing board, free WiFi, bed sheets

Executive Room

  • Sleeps 2

View all photos for Queen Room

1 bedroom, iron/ironing board, free WiFi, bed sheets

Queen Room

  • Sleeps 2

View all photos for King Room

1 bedroom, iron/ironing board, free WiFi, bed sheets

King Room

  • Sleeps 2

View all photos for Twin Room

1 bedroom, iron/ironing board, free WiFi, bed sheets

Twin Room

  • Sleeps 2

View all photos for Executive Room

Executive Room

Executive Room

  • City view
  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Queen Room

1 bedroom, iron/ironing board, free WiFi, bed sheets

Queen Room

7.6 out of 10
Good
(64 reviews)
  • City view
  • 17 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for King Room

1 bedroom, iron/ironing board, free WiFi, bed sheets

King Room

8.0 out of 10
Very good
(17 reviews)
  • City view
  • 24 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Twin Room

Twin Room

Twin Room

7.6 out of 10
Good
(17 reviews)
  • City view
  • 17 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Two Bedroom Apartment

1 bedroom, iron/ironing board, free WiFi, bed sheets

Two Bedroom Apartment

  • City view
  • 60 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Single Beds and 1 Queen Bed

View all photos for Superior Room

Superior Room

Superior Room

  • City view
  • 24 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Studio

1 bedroom, iron/ironing board, free WiFi, bed sheets

Superior Studio

  • Sleeps 2

View all photos for Two Bedroom Apartment

1 bedroom, iron/ironing board, free WiFi, bed sheets

Two Bedroom Apartment

  • Sleeps 5

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About the area

Auckland

A stay at Ascotia off Queen places you in the heart of Auckland, within a 15-minute walk of University of Auckland and SkyCity Casino. .This hotel is 0.7 mi (1.1 km) from Sky Tower and 1.2 mi (2 km) from Queens Wharf.

What's nearby

  • Queen Street Shopping District - 1 min walk - 0.1 km
  • University of Auckland - 3 min walk - 0.3 km
  • Auckland Town Hall - 5 min walk - 0.5 km
  • Sky Tower - 11 min walk - 1.0 km
  • SkyCity Casino - 11 min walk - 1.0 km

Getting around

  • Gaunt Street Tram Stop - 4 min drive
  • Auckland Britomart Station - 19 min walk
  • Auckland Intl. Airport (AKL) - 27 min drive

Restaurants

  • ‪Bestie Cafe - ‬4 min walk
  • ‪Fat Puku's Smashed Burgers Queen Street - ‬4 min walk
  • ‪Masako Sushi & Sake Bar - ‬3 min walk
  • ‪Pici - ‬4 min walk
  • ‪Joong Wha Ru - ‬2 min walk

About this property

Ascotia off Queen

Ascotia off Queen offers 82 accommodations with complimentary bottled water and hair dryers. 32-inch plasma televisions come with satellite channels. Bathrooms include showers with rainfall showerheads, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Irons/ironing boards and change of towels can be requested. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
Make yourself at home in one of the 82 guestrooms featuring refrigerators and plasma televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms feature showers with rainfall showerheads and complimentary toiletries. Conveniences include electric kettles and free tea bags/instant coffee, as well as phones with free local calls.
Make use of convenient amenities such as complimentary wireless internet access, concierge services, and a television in a common area. Additional features at this hotel include a vending machine, bicycle tour information, and bike parking.
Enjoy a meal at the restaurant or snacks in the hotel's coffee shop/cafe. Wrap up your day with a drink at the bar/lounge. Continental breakfasts are available daily from 7 AM to 9:30 AM for a fee.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Self parking (subject to charges) is available onsite.
Continental breakfasts are available for a surcharge and are served each morning between 7 AM and 9:30 AM.
Ascotia off Queen has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Onsite parking available only on request
  • Secured parking on site (NZD 35 per night)
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily continental breakfast available 7 AM to 9:30 AM for a fee: NZD 20 for adults and NZD 10 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Things to do

  • Bicycle tours
  • TV in common areas

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Separate bedroom

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 9 floors
  • Built in 1996
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch plasma TV with cable/satellite channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Refrigerator
  • Restaurant dining guides
  • Tea bags/instant coffee

More

  • Fan
  • Free local calls
  • Heating
  • Iron/ironing board on request
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The property charges 3.15 percent for credit card payments
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: NZD 250.00 per stay
  • Breakage deposit: NZD 250.00 per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: approximately NZD 20 for adults and NZD 10 for children
  • Secured self parking fee: NZD 35 per night
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Credit card charges are subject to a surcharge of 3.15 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, and cash
Onsite parties or group events are strictly prohibited
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property provides 1 GB of wireless Internet usage. Fees apply for additional usage.

We should mention

Only registered guests are allowed in the guestrooms
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Parking height restrictions apply
Guests under 18 years old are not allowed in the fitness facility
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

Property class, provided by our rating system, is based on property type, amenities, and services.

Property is also known as

Ascotia
Ascotia off Queen
Ascotia off Queen Auckland
Ascotia off Queen Hotel
Ascotia off Queen Hotel Auckland
Ascotia Off Queen Auckland, New Zealand
Ascotia off Queen Hotel
Ascotia off Queen Auckland
Ascotia off Queen Hotel Auckland

Ascotia off Queen Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 273 out of 1000 reviews
Rating 8 - Good. 357 out of 1000 reviews
Rating 6 - Okay. 182 out of 1000 reviews
Rating 4 - Poor. 117 out of 1000 reviews
Rating 2 - Terrible. 71 out of 1000 reviews

7.8/10

Cleanliness

8.2/10

Staff & service

6.8/10

Amenities

7.0/10

Property conditions & facilities

Reviews

4/10 Poor

Benjamin

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Location was great and the room was clean & tidy. The Queen room I was given was a tiny, very tight, and claustrophobic space which looked nothing like the adverts on Expedia. After showing to reception I was offered a slightly larger room, which at least had a chair and desk, enabling me to work. The avert also shows a small gym which I was advised doesn't exist. The bed was super soft and uncomfortable. The elevators are in need of maintenance.
Stayed 1 night in Nov 2025

6/10 Okay

Andrew

Travelled with partner
Liked: Cleanliness
Room was clean but tired. The guy on front desk was exceptional he worked the 3pm -11pm shift I didn’t catch his name.
Stayed 1 night in Nov 2025

2/10 Terrible

James

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
If I could give Ascotia off Queen a 0.1 star rating, I would. Very disappointing. Even if you pay $140 per night for a hotel room you don't expect the shower to be mouldy (shower-head was awful), the fridge to be iced up and leaking with the chipboard shelf barely holding it up, not one light bulb working in the whole room except for the lamp, the room quite dirty and under the bed horrendous, two single beds pushed together posing as a "Queen bed" which had a very noticeable annoying ridge in the middle, and only a sheet separating you from the people who stayed before you...no mattress protectors which should be changed with sheets. A tech item of some value I accidently left behind, realized, and went back for 2hr after checking out was no longer in the room, nor anywhere to be found, and no lost property either, so add dishonest staff to the list! Do not stay here.
Stayed 2 nights in Nov 2025

6/10 Okay

Stephen

Disliked: Amenities, property conditions & facilities
Arriving the lobby was reeking of curry smell. The allegedly friendly man at the desk gave me the word room in the house, I found out after I left the very unkempt, dirty elevator. In the room no closet no hangers couldn’t keep open the bathroom door. The bathroom was clean the towels were clean and the sheets were clean but o spent a long time with my stack of wet wipes to clean all else. The room was very cold, I still have a cold from it, and couldn’t control the aircon. Over all it was not a pleasant stay. Oh yes and I was also told that I opted on Expedia for a lowest grade room ….i don’t think I was offered a choice.
Stayed 2 nights in Nov 2025

6/10 Okay

Erika

Travelled with family
Disliked: Cleanliness
Room was not great. There is always room for improvement and to take note of - shower and water pressure was not great. Even after using the toilet it took a bit of time for water to refill in order to flush. Also the bed - inner duvet had blood stains on it so I had to remove that in order to sleep. The kettle is definitely a safety hazard did not stop boiling.
Stayed 3 nights in Nov 2025

10/10 Excellent

Tomika

Liked: Cleanliness, amenities, property conditions & facilities
Room was spotless, reception staff extremely polite and helpful, thank you for a great stay.
Stayed 1 night in Nov 2025

6/10 Okay

Norie

Travelled with partner
.
Stayed 2 nights in Nov 2025

8/10 Good

Sara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was small but clean. A little dated but perfectly fine. Room had a great view out across park and to the Sky Tower - beautiful at night. Convenient location with walking distance to everything I needed. Would stay again.
Stayed 1 night in Nov 2025

2/10 Terrible

C Y

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities
The room definitely did not look like the photos. The bathroom was still dirty from previous guests, noticeable watermarks, dirty grout and toothpaste stains. No where to hang up or put away clothes.
Stayed 2 nights in Nov 2025

2/10 Terrible

Rajeshwar

Disliked: Amenities, property conditions & facilities
The room looks good only in the pictures. In reality it smells of mold and water seepage. The walls have water leakage bubbles and the paint is coming off. the mattress are years old and you cannot sleep comfortably . I have a serious back ache and showing a doctor / Physio for the health issues.
Stayed 7 nights in Nov 2025

10/10 Excellent

Roger

Stayed 1 night in Nov 2025

4/10 Poor

Peter

Travelled with family
Disliked: Amenities, property conditions & facilities
I suggest the manager stay a night in room 211 so they can experience the inconvenience when staying in the room and hopefully make the necessary improvements. Shower hose leaks Curtain too high so water splashes over all the floor Several attempts to fully flush the toilet. Kettle had to be placed on floor to have access to power Long black hairs on bathroom floor No shelves for toilet bag in bathroom Fridge noisy and froze milk and also the bottle of water causing the bottle to crack and break. No racks to place luggage although the room has ample space for a rack. No teaspoons for tea or coffee No exhaust fan in the bathroom Hand basin plug doesn't work At the hotel entrance the mat is folded at one edge and is a significant trip hazard. This poor quality mat gives a very early indication guests are not seriously considered. From a guest perspective NO attention is given to the needs and comfort of your guests.
Stayed 2 nights in Nov 2025

6/10 Okay

Tim and Vannessa

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The TV wouldn't go. The milk was frozen for our coffee this morning. We told front desk they might need to check fridge. But however we were offered a cooked breakfast in the VR motel which was very delicious 😋.
Stayed 1 night in Nov 2025

4/10 Poor

Michelle

Travelled with partner
2 men at front desk were unattentive and uninterested. Aircon wasnt cold, no cutlery not even spoon to make coffee. Fridge froze all our food. Needs to be made aware that when booking you need to reserve car space as when we got there all spaces were full.
Stayed 2 nights in Nov 2025

10/10 Excellent

Dianne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was not able to avail breakfast in this hotel, but I noticed their dining area is always clean and properly arranged.
Stayed 1 night in Oct 2025

2/10 Terrible

georgia

Disliked: Cleanliness, property conditions & facilities
The room was a bit dirty and there was a bug infestation. I tried to kill them but more came back! They really should do something about this issue. I had to move rooms and the second one wasn’t much better. The hotel was falling apart too. I wouldn’t stay here again. The lady at the front desk tried her best, but clearly the place needs refurbishing.
Stayed 1 night in Nov 2025

4/10 Poor

Sydeira

Travelled with family and small children
Disliked: Cleanliness
The room was nothing like the pictures, the staff were a bit rude.
Stayed 3 nights in Oct 2025

8/10 Good

Evan

Liked: Cleanliness, staff & service, amenities
Staff friendly
Stayed 4 nights in Oct 2025

4/10 Poor

Ryan

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
I got the executive room for a night. TV wouldn’t work so I was given a breakfast voucher. Very appreciative of the effort to remedy the problem. Night time movies at a hotel are the best though so was bummed I couldn’t watch anything. Thank you to this gentlemen for trying 🙏 I had a separate stay. This is where the problem arose. I had to cancel it and it was just made extra difficult by the hotel staff. That feeling like you are being told to talk to ‘the other guy to get it fixed.’I’m happy Expedia is the best and they got me a refund. I am not a fan of reviewing places because it can impact the livelihood of the staff and hotel but it’s important to do so sometimes. I felt I was a problem for the hotel instead of a guest but this was just my experience. If you have no need to interact then you may find this place fits enough boxes for price and location. Thank you for the breakfast 🙏
Stayed 1 night in Oct 2025

8/10 Good

Samantha

Liked: Staff & service
Good overall clean but less clean in details
Stayed 7 nights in Oct 2025

6/10 Okay

Mike

Liked: Staff & service
Some basic maintenance needs to be undertaken. E.g. the bathroom shelves lean forward meaning things can fall forward into the basin. Of more concern, the scan key in the LH lift is broken and for security reasons would need fixing. The entry carpet rectangle at hotel entry is uneven and a fall hazard.
Stayed 2 nights in Oct 2025

8/10 Good

adel

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
pretty clean and quiet place
Stayed 1 night in Oct 2025

6/10 Okay

Harriet

Liked: Staff & service
Stayed 4 nights in Oct 2025

10/10 Excellent

dave

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

great service

the service at the front desk was excellent and the room is value for money. great place to stay in auckland thanks team
Stayed 1 night in Oct 2025

10/10 Excellent

Cristian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent staff and great staying, recommended.
Stayed 1 night in Oct 2025