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Beloved Playa Mujeres - Couples Only All Inclusive

5.0 star property

Photo gallery for Beloved Playa Mujeres - Couples Only All Inclusive

Beach bar
Property video
55-inch LED TV with satellite channels, TV
View from room
Exterior

Popular amenities

  • Bar
  • All-inclusive

Explore the area

Map
Condominio Playa Mujeres, Playa Mujeres, Punta Sam, QROO, 77400
  • Playa Mujeres Golf Club
    ‪4 min drive‬
  • Isla Mujeres Ferry Terminal
    ‪45 min drive‬
  • North Beach
    ‪46 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪33 min drive‬

Room options

View all photos for Junior Suite with Round Jacuzzi

1 bedroom, premium bedding, down duvets, pillow-top beds

Junior Suite with Round Jacuzzi

9.8 out of 10
Exceptional
(34 reviews)
  • 89 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Swim Up Suite

View from room

Swim Up Suite

9.6 out of 10
Exceptional
(5 reviews)
  • 102 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Ocean View

View from room

Junior Suite Ocean View

9.8 out of 10
Exceptional
(10 reviews)
  • 89 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Ocean View Penthouse Ste w/plunge pool

View from room

Ocean View Penthouse Ste w/plunge pool

  • 267 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Ocean View Terrace Suite w/ Plunge Pool

View from room

Ocean View Terrace Suite w/ Plunge Pool

10.0 out of 10
Exceptional
(4 reviews)
  • 173 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Casita Suite w/ Private Pool

View from room

Casita Suite w/ Private Pool

9.4 out of 10
Exceptional
(6 reviews)
  • 102 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Two Story Casita Suite w Plunge Pool

Terrace/patio

Two Story Casita Suite w Plunge Pool

9.6 out of 10
Exceptional
(5 reviews)
  • 112 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Terrace Suite With Plunge Pool

1 bedroom, premium bedding, down duvets, pillow-top beds

Terrace Suite With Plunge Pool

10.0 out of 10
Exceptional
(3 reviews)
  • 173 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Beachfront Casita Suite w/ Private Pool

View from room

Beachfront Casita Suite w/ Private Pool

  • 102 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Beachfront Two Story Casita Suite w/ Plunge Pool

Terrace/patio

Beachfront Two Story Casita Suite w/ Plunge Pool

9.0 out of 10
Wonderful
(2 reviews)
  • 112 sq m
  • Beach view
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Excellence Playa Mujeres - Adults Only All Inclusive

  • On private beach
  • Pool
  • Hot tub
  • All-inclusive
4.6 out of 5, Wonderful, (1209)
The price is NZ$920
for 1 room
includes taxes & fees
14 Aug - 15 Aug
Excellence Playa Mujeres - Adults Only All Inclusive

About the area

Punta Sam

With a stay at Beloved Playa Mujeres - Couples Only All Inclusive in Punta Sam (Playa Mujeres), you'll be a 5-minute drive from Punta Sam Ferry Terminal and 7 minutes from El Meco Archaeological Site. .This all-inclusive property is 3.7 mi (5.9 km) from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and 3.8 mi (6 km) from Playa Mujeres Golf Club.

What's nearby

  • Punta Sam Ferry Terminal - 19 min walk - 1.6 km
  • Playa Mujeres Golf Club - 4 min drive - 3.2 km
  • Isla Mujeres Ferry Terminal - 45 min drive - 8.4 km
  • North Beach - 46 min drive - 8.7 km
  • Dolphin Discovery - 50 min drive - 11.9 km

Getting around

  • Cancun Intl. Airport (CUN) - 41 min drive

Restaurants

  • ‪Hiroshi Bar - ‬6 min drive
  • ‪World Café - ‬10 min drive
  • ‪Don Fernando Lobby Bar - ‬8 min drive
  • ‪Caprichos Villa del Palmar - ‬20 min walk
  • ‪Davinos - ‬19 min walk

About this property

Beloved Playa Mujeres - Couples Only All Inclusive

Adults-only beachfront property with 3 outdoor pools
Beloved Playa Mujeres - Couples Only All Inclusive offers 109 accommodations with indoor private hot tubs and free minibar items. Rooms open to furnished balconies. Accommodations offer separate sitting areas. Pillowtop beds feature down comforters and premium bedding. A pillow menu is available. 55-inch LED televisions come with premium satellite channels. Coffee/tea makers and minibars are provided. Bathrooms include separate bathtubs and showers with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries.

This Punta Sam property provides complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

3 outdoor swimming pools are on site along with a hot tub. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The Beloved Spa has 14 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a sauna, a hot tub, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.
Treat yourself to a stay in one of the 109 guestrooms, featuring indoor private hot tubs and LED televisions. Your pillowtop bed comes with down comforters and premium bedding. Rooms have private furnished balconies. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature jetted bathtubs and rainfall showerheads.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 3 outdoor swimming pools and a fitness center. Additional features at this property include complimentary wireless internet access, concierge services, and gift shops/newsstands.
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Grab a bite at Le Bisou, one of the property's 5 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink from the poolside bar or one of the 6 bars/lounges.

Featured amenities include limo/town car service, a 24-hour front desk, and multilingual staff. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite.
Le Bisou - Overlooking the ocean and garden, this fine-dining restaurant serves breakfast and dinner.
Lupita Steakhouse - This beachfront steakhouse serves dinner only. Guests can enjoy drinks at the bar. Open daily.
La Isla Trattoria - Overlooking the ocean and garden, this theme restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.
El Mar - This beachfront restaurant serves lunch and dinner. Open daily.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
In-room liquor dispensers

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Kayaking
Snorkeling

Land activities

Bicycling
Fitness facilities
Soccer

Lessons/classes/games

Aerobics
Cooking
Dancing
Language
Pilates
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Limo/town car service
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • 5 restaurants
  • 6 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • El Mar
  • La Isla Trattoria
  • Le Bisou
  • Lupita Steakhouse

Things to do

  • 18-hole adjacent golf course
  • 3 outdoor pools
  • Fitness classes
  • Full-service spa
  • Gym
  • Hot tub
  • Library
  • Parasailing
  • Pilates classes
  • Sailing
  • Yoga classes

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service

Outdoors

  • Beach towels
  • Garden
  • Marina
  • On the beach
  • Pool loungers
  • Terrace
  • Vegetable garden

Full-service spa

  • 14 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Sauna
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift (79 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk (75 centimetre high)

More

  • 10 buildings
  • 4 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Biodegradable drinking straws available
  • Built in 2009
  • Comprehensive recycling policy
  • Designated smoking areas
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • No plastic drinking straws
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Down comforter
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 55-inch LED TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Composting
  • Desk
  • Energy-saving switches in guestrooms
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Separate sitting area
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Airport shuttle fee: MXN 3904.21 per vehicle (roundtrip, maximum occupancy 2)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses wind energy, plus a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
No shows require payment in full, including taxes and service fee.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not permitted at this adults-only property
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Beloved Hotel
Beloved Hotel All Inclusive
Beloved Hotel Playa Mujeres
Beloved Hotel Playa Mujeres All Inclusive
Beloved Playa Mujeres
Playa Mujeres Beloved Hotel
Beloved Playa Mujeres Excellence Group All Inclusive
Beloved Excellence Group All Inclusive
Beloved Playa Mujeres Excellence Group
Beloved Excellence Group
Beloved Playa Mujeres Excellence All Inclusive AdultsOnly
Beloved Excellence All Inclusive AdultsOnly
Beloved Playa Mujeres Excellence AdultsOnly
Beloved Excellence AdultsOnly
Beloved Playa Mujeres by Excellence Group All Inclusive
The Beloved Hotel Playa Mujeres All Inclusive
Beloved Playa Mujeres by Excellence Group
Beloved Mujeres Excellence In
Beloved Playa Mujeres Couples Only All Inclusive
Beloved Playa Mujeres - Couples Only All Inclusive Punta Sam

Beloved Playa Mujeres - Couples Only All Inclusive Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 840 out of 1003 reviews
Rating 8 - Good. 109 out of 1003 reviews
Rating 6 - Okay. 27 out of 1003 reviews
Rating 4 - Poor. 8 out of 1003 reviews
Rating 2 - Terrible. 19 out of 1003 reviews

9.8/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Felix

Stayed 10 nights in Apr 2025

10/10 Excellent

Yorgos

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent property
Stayed 3 nights in Apr 2025

10/10 Excellent

Uwe

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was not as exceptional as everything else
Stayed 5 nights in Apr 2025

10/10 Excellent

Joe

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and restful resort. A perfect couples get away
Stayed 5 nights in Apr 2025

10/10 Excellent

Stephanie, Aurora

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone who works here are truly amazing people!! They all seem to love their jobs and go far and beyond to make sure your stay is the best you've ever had anywhere. From the time we stepped foot out of our private car to meet Christian our host/concierge/bellman/anything you need man (seriously the best), welcoming drinks, to checkin in and led up to our Junior Ocean View Suite. Every night there was truly special for us and the food was amazing at every single place we ate. Even the beach snacks and Caffeto were outstanding!!! We will definitely be returning here again as it has become one of our favorite locations now. We missed out on trying their spa services but used the gym facilities which were fabulous too. Thanks again for taking such great care of us.
Stayed 5 nights in Apr 2025

10/10 Excellent

Mellissa Lynn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you are a couple looking for a quiet and peaceful vacation, this is the resort for you! I’ve stayed at other Excellence resorts (in Playa Mujeres and Riviera Cancún), and this one by far was the most chill. Service was great! Oscar on the beach kept the food and drinks coming as needed and Marisol ensured that there were FUN, daily activities for those who wanted a little more! (Although we did not receive our hat for winning the guacamole championship!) - overall, we had a great time! It was clean, quiet and the food was really very good.
Stayed 5 nights in Apr 2025

2/10 Terrible

Melanie Anne

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This establishment is failing. The dusgusting smell of sewage, there was only one poor that was not clean, there is no beach. The water front area is barely a cove and the seating is torn up and dirty.
Stayed 3 nights in Apr 2025

10/10 Excellent

Ghazal

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent and efficient service. Quality of food was also great!
Stayed 4 nights in Apr 2025

6/10 Okay

FATEN

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The best part about this resort was the staff. Every single one of them goes above and beyond to make you happy. I just won’t go back because there isn’t much to do. Entertainment needs to be better. They should have more games around the pool to keep guest busy. As far as the food, it was really good but I just wished they also had a buffet at lunch with a salad bar. The property is beautiful and well maintained.
Stayed 2 nights in Apr 2025

10/10 Excellent

Francisco Javier, Ventura

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I stayed at this resort for our honeymoon. We had an amazing time. Highly recommend.
Stayed 7 nights in Apr 2025

10/10 Excellent

Nikko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beloved is a beautiful property, it was nice and quiet which we loved. Staff were all extremely friendly and helpful. Would absolutely return.
Stayed 3 nights in Apr 2025

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 3 nights in Mar 2025

10/10 Excellent

Blaine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort. Ideal for couples wanting a relaxing vacation
Stayed 4 nights in Apr 2025

10/10 Excellent

Thai

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay at Beloved EXCEEDED expectations. From the welcome out of the shuttle to the property grounds and food. We felt very pampered and relaxed during our stay. ALL the staff were wonderful and attentive. The stand-out for us was the Spa- incredible. We also loved the bike tour with Marisol! So fun to get out and see a few things. If you are looking for a relaxed and high end stay with your loved one- I would definitely recommend Beloved!
Stayed 5 nights in Apr 2025

10/10 Excellent

Akshay Nileshkumar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2025

10/10 Excellent

Ashlee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We needed a quiet adult getaway and found this beautiful boutique hotel on here!! Couples only & all inclusive. I always wanted a swim up suite & it didn’t disappoint in any way. We had the hydrotherapy 30 min session & added the three upgrades. It was worth every minute & penny spent. The most relaxed I’ve been in a long time. Regina was amazing and explained every step of the hydrotherapy part. One day we never left the room! Stayed outside in the sun or shade all day & ordered room service, which is available 24/7!! Food was great and the staff is amazing.
Stayed 3 nights in Apr 2025

8/10 Good

Desiree

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Feb 2025

10/10 Excellent

Roman

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Calm peaceful time slowed down, everything was perfect but food was okay. Beach food was the best
Stayed 6 nights in Mar 2025

6/10 Okay

Kyle

Travelled with partner
Liked: Cleanliness, staff & service
This hotel is not a 5-star hotel. More like a 3-star. It had the building exterior recently renovated and the staff was nice but the room interiors are drab and dining options were limited. We’ve been to many 5-star all inclusive resorts and this didn’t live up to the standards we expect for the price tag. I would suggest checking out Le Blanc instead.
Stayed 3 nights in Mar 2025

10/10 Excellent

Emily

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What an absolutely WONDERFUL place to stay! Probably the best hotel I’ve stayed at as far as full circle 5-star aspects such as the rooms, the cleanliness, the staff, etc. every single employee we interacted with was nothing but kind and gracious
Stayed 4 nights in Mar 2025

10/10 Excellent

Nathan Alan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent boutique resort.
Stayed 4 nights in Mar 2025

8/10 Good

Kurt

Stayed 4 nights in Mar 2025

10/10 Excellent

Michael, Exton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2025

10/10 Excellent

ERIC, RIVERTON

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our second time to Beloved and it did not disappoint! Absolutely amazing! The staff is awesome, drinks are excellent, and the entertainment was superb! The food is amazing and the
Stayed 4 nights in Mar 2025

2/10 Terrible

kandra

Stayed 3 nights in Mar 2025