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Cancun Bay All Inclusive Hotel

3.5 star property

Photo gallery for Cancun Bay All Inclusive Hotel

Terrace/patio
5 restaurants, breakfast, lunch, dinner served; international cuisine
Superior Room, Ocean View
5 restaurants, breakfast, lunch, dinner served; international cuisine
Yoga

Reviews

7.6 out of 10
Good

Popular amenities

  • All-inclusive
  • Hot tub
  • Bar
  • Room service

Explore the area

Map
Boulevard Kukulkan KM 3.5, Zona Hotelera, Cancun, QROO, 77500
  • Playa Tortugas
    ā€Ŗ3 min walkā€¬
  • Langosta Beach
    ā€Ŗ2 min driveā€¬
  • Tortuga Beach
    ā€Ŗ3 min driveā€¬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ā€Ŗ26 min driveā€¬

Room options

View all photos for Superior Room, Ocean View

Superior Room, Ocean View

Superior Room, Ocean View

7.8 out of 10
Good
(27 reviews)
  • 30.99 sq m
  • Ocean view
  • Sleeps 3
  • 1 Double Bed

View all photos for Master Suite 3 Bedrooms

Master Suite 3 Bedrooms

Master Suite 3 Bedrooms

  • 95.93 sq m
  • Sleeps 8
  • 2 Double Beds and 2 King Beds

View all photos for Junior Suite, 2 Bedrooms

Junior Suite, 2 Bedrooms

Junior Suite, 2 Bedrooms

7.8 out of 10
Good
(26 reviews)
  • 56.30 sq m
  • Sea view
  • Sleeps 5
  • 2 Double Beds and 1 King Bed

View all photos for Standard Room

1 bedroom, minibar, in-room safe, individually decorated

Standard Room

8.0 out of 10
Very good
(55 reviews)
  • 30.99 sq m
  • Sleeps 3
  • 1 Double Bed

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About the area

Cancun

Located in Cancun (Zona Hotelera), Cancun Bay All Inclusive Hotel is within a 5-minute drive of Langosta Beach and Plaza Las Americas. .This all-inclusive hotel is 3.1 mi (5 km) from Tortuga Beach and 4.4 mi (7.1 km) from Ultramar Ferry Puerto JuƔrez.

What's nearby

  • Playa Tortugas - 3 min walk - 0.3 km
  • Langosta Beach - 2 min drive - 1.8 km
  • Tortuga Beach - 3 min drive - 3.1 km
  • Plaza Las Americas - 7 min drive - 6.0 km
  • La Isla Shopping Mall - 12 min drive - 10.2 km

Getting around

  • Cancun Intl. Airport (CUN) - 22 min drive

Restaurants

  • ā€ŖLas Hijas de la Tostada - ā€¬4 min walk
  • ā€ŖCarnitas MichoacĆ”n - ā€¬6 min walk
  • ā€ŖLos Chachalacos - ā€¬10 min walk
  • ā€ŖSirenas Raw Bar - ā€¬11 min walk
  • ā€ŖBeach Bar - ā€¬9 min walk

About this property

Cancun Bay All Inclusive Hotel

Family fun on the beach, with 2 outdoor pools, near Puerto Cancun Marina Town Center
Cancun Bay All Inclusive Hotel offers 132 air-conditioned accommodations with laptop-compatible safes and irons/ironing boards. Rooms open to balconies or patios. Each accommodation is individually decorated. LCD televisions come with cable channels. Guests can make use of the in-room coffee/tea makers and minibars. Bathrooms include showers. Housekeeping is offered daily and hair dryers can be requested. Cribs/infant beds (complimentary) are also available.
2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a hot tub and a fitness center.

Children under 12 years old are not allowed in the swimming pool without adult supervision. Guests under 18 years old are not allowed in the fitness facility or hot tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. There are 2 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy.
Make yourself at home in one of the 132 individually decorated guestrooms, featuring minibars and LCD televisions. Rooms have private balconies or patios. Cable television is provided for your entertainment. Bathrooms have showers and hair dryers.
Relax and unwind with massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 2 outdoor swimming pools and a fitness center. Additional amenities at this Beaux Arts hotel include complimentary wireless internet access, concierge services, and gift shops/newsstands. Guests can catch a ride to nearby destinations on the area shuttle (surcharge).
This hotel is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Enjoy international cuisine at El Faisan, one of the hotel's 5 restaurants, or stay in and take advantage of the room service (during limited hours). Mingle with other guests at the complimentary reception, held daily. Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges.

Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Planning an event in Cancun? This hotel has 1970 square feet (183 square meters) of space consisting of a conference center and meeting rooms. Free self parking is available onsite.
A complimentary manager's reception is offered each day.
El Faisan - Overlooking the pool, this restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
La Vista Sushi Zen - This poolside theme restaurant specializes in Japanese cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Happy hour is offered. Reservations are required. Open select days.
La PiƱa - This poolside restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Happy hour is offered. Open daily.
Trattoria - This poolside theme restaurant specializes in Italian cuisine and serves dinner only. Reservations are required. Open select days.
BBQ Family Style - This poolside family restaurant serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open select days.
Room service (during limited hours) is available.

All-inclusive details

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Food and beverages

All buffet meals, snacks, and select beverages included
Room service during certain hours (limited menu)
In-room minibar (non-alcoholic beverages included)

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Land activities

Fitness facilities
Volleyball

Lessons/classes/games

Aerobics
Dancing
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Theme parties

Languages

English, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transport

  • Area shuttle (surcharge)
  • Free uncovered self parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • 2 bars/lounges
  • 5 restaurants
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • BBQ Family Style
  • El Faisan
  • La PiƱa
  • La Vista Sushi Zen
  • Trattoria

Things to do

  • 2 outdoor pools
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Gym
  • Hot tub
  • Shopping
  • Table tennis
  • TV in common areas
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Free cot
  • Grocery/convenience store
  • Laundry facilities
  • Lifeguards on site
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Conference centre (1,970 square foot of space)
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the bay
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • 2 treatment rooms
  • Aromatherapy
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Outdoor treatment areas
  • Sports massages
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 10 accessible parking spaces
  • Lift (74 centimetre wide door)
  • Smooth flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 3 floors
  • 5 buildings
  • Ballroom
  • Banquet hall
  • Beaux Arts architecture
  • Built in 1978
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Lifeguards
  • Local artist showcase
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Reception hall
  • Reusable tableware

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Hair dryer (on request)
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Minibar
  • Tea bags/instant coffee

More

  • Air conditioning
  • Connecting rooms available
  • Eco-friendly toiletries
  • Individual decor
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: noon
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 55

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: USD 4.19 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out fee: USD 55 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Pool access available from 8:00 AM to 6:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the fitness facility or hot tub, and guests under 12 years old are only allowed in the swimming pool with adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Cancun Bay Resort All Inclusive
Qbay Cancun Hotel And Suites
Qbay Cancun Hotel Cancun
Cancun Bay All Inclusive
Cancun Bay Resort

Cancun Bay All Inclusive Hotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 493 out of 1203 reviews
Rating 8 - Good. 299 out of 1203 reviews
Rating 6 - Okay. 185 out of 1203 reviews
Rating 4 - Poor. 114 out of 1203 reviews
Rating 2 - Terrible. 112 out of 1203 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Sarah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Overall great resort. Perfect for families.
Stayed 7 nights in Mar 2025

8/10 Good

Danille

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 4 nights in Mar 2025

10/10 Excellent

Ivan Aleksandrovich

Stayed 9 nights in Mar 2025

8/10 Good

Carl

Travelled with family, Travelled with family and small children
Liked: Staff & service
We enjoyed the resort. Staff were excellent. Our room was dated with quick amature repairs done (globs of silicone sealant in bathroom, etc), balcony door nearly impossible to slide. We loved the food at the main buffet. Found the lunch sushi difficult to access (wait line, very slow service) and the reservation dinner in main courtyard was NOT worth the effort - food average and had to have the seafood salad removed due to the smell (as per our seafood lovers). Also, our meal at this restaurant was drowned out by (bad) karaoke. In the evenings, noise from the main bar was clearly heard in our room until late (we have kids). Overall a good place and we would stay there again but would prefer a room further from the main courtyard.
Stayed 5 nights in Mar 2025

10/10 Excellent

Leah

Liked: Staff & service, property conditions & facilities
Stayed 7 nights in Mar 2025

8/10 Good

Costel Cornel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hi. We enjoyed our visit to Cancun Bay Resort in Cancun. We will like to thank you for your hospitality and the wonderful experience. The room was okay, the food plenty and testy, the beach, the pool and the bars great. One thing I would recommend is to have a coffee machine (for a real coffee) placed in the main hallway for easy access at any time ( not waiting for the restaurant to open). The staff was always helpful. The entertainment team was great. Thanks for the nice vacation. For those who are not satisfied with this hotel, please add $ 5.000 more and get a stay next door!
Stayed 10 nights in Feb 2025

8/10 Good

Diana

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 4 nights in Mar 2025

10/10 Excellent

Maria Isabel

Stayed 6 nights in Mar 2025

8/10 Good

Jennifer

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great. Pool set up was amazing. Would recommend better night entertainment. The 2 big shows were great but most resorts will do that daily vs 2 times a week.
Stayed 7 nights in Mar 2025

6/10 Okay

Richard Allen

Liked: Staff & service
Stayed 6 nights in Mar 2025

8/10 Good

Sandra, Chicago

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great for a short stay
Stayed 4 nights in Mar 2025

4/10 Poor

Robert Andrew

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Cancun Bay was sold as a resort. Not a chance! As a hotel, which is what the wrist band says, it's fine. There's not much to do. The food is flat out bad. The restaurants are underwhelming if you even get a reservation at one. This is not where you go to spend your whole trip without leaving (unless you want to starve or die of boredom). It's just a hotel. A safe place to lay your head. The staff is nice, but there aren't enough. No premium liquor is even available, let alone included. Stay at a hotel near a mall for cheaper. We had to go to La Isla mujeres and restaurants in town in order to save our vacation. If you don't have $2k USD to add to your trip, maybe you don't stay here...
Stayed 4 nights in Mar 2025

10/10 Excellent

Chaneli Irene

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family came here for about a week and everything was amazing from the moment we checked in to when we checked out. Staff was nice and helpful, the rooms were kept nice and clean, it was just a great time overall.
Stayed 5 nights in Mar 2025

10/10 Excellent

Krystal-Lynn

Incredible bar service and clean rooms
Stayed 3 nights in Mar 2025

2/10 Terrible

Emily Ann

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Our flight being cancelled due to mechanical issues, out of our control. The hotel would not refund us the hotel cost. Be careful of this hotel. Services were not used and I was charged for the whole cost of the hotel stay. Expedia will not let me post this review.
Stayed 5 nights in Feb 2025

4/10 Poor

Michael

This is a very dated facility. Room smelled of sewer gas at times, food selections were very poor, staff worked hard and were excellent, but overall, for an all inclusive resort this place is small and below par. We will not be staying there again.
Stayed 7 nights in Mar 2025

8/10 Good

Elijah Enriquez

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was our first trip to Mexico, and we were on a budget, this place certainly fit the bill. I am so grateful to the staff for their excellent service! They were cheerful, energetic, and very helpful. While we did have a minor issue with our first room assignment, they immediately offered to move us to another, ensuring it was clean. Housekeeping was excellent, our room was tidied daily, and drinks were replenished. Although their standard rooms could use some improvementā€”for instance, the bathrooms only have curtains instead of doors for privacy, and the toilet sometimes required time to flush. Maybe their other rooms are better. The buffet was always well-stocked, with some dishes changing daily. The pools and drinks were readily accessible. While reservations for their other restaurants required waking up early to make reservations by 8:30 AM, this wasn't a problem for us, as we enjoy waking up early on vacation. Overall, the price we paid for our stay was reasonable.
Stayed 4 nights in Mar 2025

8/10 Good

Stephen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pools, and beach access was amazing. Honestly I was very impressed with the buffet there, it was above and beyond what was expected. Altogether a very great place.
Stayed 6 nights in Mar 2025

6/10 Okay

Benjamin Howell

Travelled with group
Liked: Staff & service
Disliked: Cleanliness
Overall the hotel was good, me and my friends had a great time but they only had bottom shelf liquor and the cleanliness wasnā€™t amazing, but the staff made the trip for us especially Jordan and Alex the bartenders they looked after us day and night and really made the trip great!
Stayed 5 nights in Mar 2025

10/10 Excellent

christine

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were friendly and welcoming. Clean and family gate away.
Stayed 4 nights in Mar 2025

4/10 Poor

Shannica

Travelled with family, Travelled with family and small children
Liked: Cleanliness
Very boring property; clean & in a convenient location in the hotel zone but very BORING. I can not stress this enough. Not enough entertainment at all. A lot of older people there! Lights were off in the lobby and quiet before midnight . The suites were spacious but could use upgrades. Three bathrooms were appreciated. We also had a small balcony. Fridges were stocked daily. Martha also took my 20 dollars to send me to a Wyndham timeshare presentation to get a ā€œdiscount on a excursionā€ and because we didnā€™t go we didnā€™t get our 20 back for our ā€œsunset cruiseā€. The dining options were limited and terrible for breakfast and dinner . No live chef to even get a omelette in the morning. We didnā€™t even bother checking for lunch. We paid for an all inclusive and ended up just buying food outside daily . The drinks at the bar were okay. Nothing special . Had better. Over all this place get a 2/10. Wouldnā€™t stay here again but it was a last minute booking and the price was decent and I see why.
Stayed 3 nights in Feb 2025

8/10 Good

Doris C

Liked: Cleanliness, staff & service
Stayed 7 nights in Feb 2025

10/10 Excellent

ALEX DELA

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really really like it.. the foods, ambience the facilities specifically Alejandro the receptionist guy.. he is very kind and helpful.. Iā€™m planning to go back there.. but some of the waiters are not good.. but at the end of our day CANCUN BAY IS PERFECT FOR ME!! my friends happy too.. thanks for the experience I really enjoyed..
Stayed 6 nights in Feb 2025

10/10 Excellent

Nenad

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Awesome
Stayed 4 nights in Feb 2025

6/10 Okay

Michael

Travelled with family
Liked: Cleanliness, staff & service
It was ok overall but there couldā€™ve been more dining options and better shows/entertainment.
Stayed 3 nights in Feb 2025