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Grand Palladium Select Costa Mujeres - All Inclusive

5.0 star property

Photo gallery for Grand Palladium Select Costa Mujeres - All Inclusive

On the beach, white sand, sun-loungers, beach umbrellas
Creator video - submitted by Tony Henry
8 restaurants, breakfast, lunch served; local and international cuisine
3 outdoor pools, open 8 AM to 8 PM, pool umbrellas, pool loungers
10 bars/lounges, swim-up bar, poolside bar, beach bar

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Breakfast included

Explore the area

View map
Vialidad Paseo Mujeres, Municipio de Isla Mujeres, Costa Mujeres, QROO, 77440
  • Mujeres Beach
    ‪6 min drive‬
  • North Beach
    ‪53 min drive‬
  • Dolphin Discovery
    ‪56 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪39 min drive‬

Room options

View all photos for Junior Suite Garden View

1 bedroom, free minibar, in-room safe, desk

Junior Suite Garden View

8.6 out of 10
Excellent
(36 reviews)
  • 66 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Family Selection Junior Suite Beachside

Family Selection Junior Suite Beachside

Family Selection Junior Suite Beachside

9.0 out of 10
Wonderful
(2 reviews)
  • 66 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Junior Suite Poolside

Junior Suite Poolside | View from room

Junior Suite Poolside

9.0 out of 10
Wonderful
(49 reviews)
  • 66 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Junior Suite Poolside Ocean View

Junior Suite Poolside Ocean View | View from room

Junior Suite Poolside Ocean View

8.4 out of 10
Very good
(8 reviews)
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Junior Suite Garden View Single Use

1 bedroom, free minibar, in-room safe, desk

Junior Suite Garden View Single Use

10.0 out of 10
Exceptional
(7 reviews)
  • 66 sq m
  • 1 bedroom
  • Lake view
  • Sleeps 1
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Family Selection Junior Suite Beachside Ocean View

1 bedroom, free minibar, in-room safe, desk

Family Selection Junior Suite Beachside Ocean View

10.0 out of 10
Exceptional
(1 review)
  • 66 sq m
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Family Selection Junior Suite Beachside Panoramic Ocean View

Family Selection Junior Suite Beachside Panoramic Ocean View

Family Selection Junior Suite Beachside Panoramic Ocean View

10.0 out of 10
Exceptional
(3 reviews)
  • 66 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

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About the area

Costa Mujeres

With a stay at Grand Palladium Select Costa Mujeres - All Inclusive in Costa Mujeres, you'll be 6.9 mi (11.1 km) from Ultramar Ferry Puerto Juárez and 9.5 mi (15.4 km) from Plaza 28. .This all-inclusive property is within the region of North Beach and Cancun Underwater Museum.

What's nearby

  • Playa Mujeres Golf Club - 18 min walk - 1.5 km
  • Mujeres Beach - 6 min drive - 3.2 km
  • Isla Mujeres Ferry Terminal - 52 min drive - 12.9 km
  • North Beach - 53 min drive - 13.6 km
  • Dolphin Discovery - 56 min drive - 16.4 km

Getting around

  • Cancun Intl. Airport (CUN) - 50 min drive

Restaurants

  • Moctezuma
  • ‪Isla Blanca - ‬8 min walk
  • ‪Flavors - ‬5 min drive
  • ‪Mar - ‬5 min drive
  • ‪Xtra Time - ‬11 min walk

About this property

Grand Palladium Select Costa Mujeres - All Inclusive

Luxury property on the beach, with 3 outdoor pools
Grand Palladium Select Costa Mujeres - All Inclusive offers 493 air-conditioned accommodations with free minibar items and safes. Rooms open to furnished balconies or patios. Accommodations offer separate sitting areas. 55-inch Smart televisions come with cable channels and pay movies. Bathrooms include separate bathtubs and showers with jetted bathtubs, bathrobes, slippers, and designer toiletries.

This Costa Mujeres property provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

8 outdoor tennis courts, a health club, and a complimentary water park are featured at the property. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 8 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with a sauna, a hot tub, and a steam room. The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. There are hot springs/mineral springs on site.
Make yourself at home in one of the 493 air-conditioned rooms featuring free minibar items and Smart televisions. Rooms have private furnished balconies or patios. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature jetted bathtubs and designer toiletries.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 3 outdoor swimming pools, a complimentary water park, and outdoor tennis courts. Additional amenities at this Art Deco property include complimentary wireless internet access, concierge services, and babysitting (surcharge).
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Enjoy local and international cuisine at Isla Blanca (ShowCooking), one of the property's 8 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink at the beach bar, the poolside bar, or one of 10 bars/lounges. A complimentary buffet breakfast is served daily from 7:00 AM to 11:00 AM.

Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Costa Mujeres? This property has 10710 square feet (995 square meters) of space consisting of a conference center and 12 meeting rooms. Guests may use a roundtrip airport shuttle for a surcharge, and free valet parking is available onsite.
A complimentary buffet breakfast is served each morning between 7:00 AM and 11:00 AM.
Isla Blanca (ShowCooking) - Overlooking the garden, this buffet restaurant specializes in local and international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
Portofino (Italian) - This fine-dining restaurant specializes in Italian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
El Dorado (Steak House) - This steakhouse specializes in barbecue and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open select days.
Chang Thai (Thai Cuisine) - This theme restaurant specializes in Thai cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open select days.
Sumptuori (Japanese) - This theme restaurant specializes in Japanese cuisine and serves lunch and dinner. Reservations are required. Open select days.
Late night fare is available from 24-hour room service.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge)
  • Free covered self parking on site
  • Free covered valet parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 10 bars/lounges
  • 8 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Chang Thai (Thai Cuisine)
  • El Dorado (Steak House)
  • Isla Blanca (ShowCooking)
  • Portofino (Italian)
  • Sumptuori (Japanese)

Things to do

  • 18-hole adjacent golf course
  • 3 outdoor pools
  • 8 outdoor tennis courts
  • Arcade/game room
  • Archery
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Concerts/live shows
  • Evening entertainment
  • Fitness classes
  • Free beach club
  • Free children's club
  • Free water park
  • Full-service spa
  • Games
  • Health club
  • Pilates classes
  • Playground
  • Sauna
  • Steam room
  • Tennis lessons
  • Water sports equipment
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Baby toys
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free cot
  • Free supervised activities for children
  • Free water park access
  • Grocery/convenience store
  • In-room babysitting
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Snack bar/deli
  • Soundproofed rooms
  • Trampoline

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 12 meeting rooms
  • Business centre
  • Conference centre (10,710 square foot of space)

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 8 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hot/mineral springs
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathtub
  • Lift
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 3 floors
  • 6 buildings
  • Art Deco architecture
  • Banquet hall
  • Built in 2018
  • Lifeguards
  • Mosquito nets
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 55-inch smart TV with cable channels
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Free stocked minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Sanitation services: MXN 34 per night

We have included all charges provided to us by the property.

Optional extras

  • Service fee: MXN 380

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Room service fees of MXN 380 apply for orders made from 10:30 PM-11 AM.

We should mention

Pool access available from 8 AM to 8 PM
Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Children under 18 years old are not allowed in the spa without adult supervision

Property is also known as

Grand Palladium Costa Mujeres Resort All Inclusive
Grand Palladium Costa Mujeres Resort Spa All Inclusive
Grand Palladium Costa Mujeres Resort All Inclusive
Grand Palladium Costa Mujeres All Inclusive
Grand Palladium Costa Mujeres Resort Spa All Inclusive
Grand Palladium Resort All Inclusive
Grand Palladium All Inclusive
Grand Palladium All Inclusive

Grand Palladium Select Costa Mujeres - All Inclusive Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 586 out of 1000 reviews
Rating 8 - Good. 183 out of 1000 reviews
Rating 6 - Okay. 104 out of 1000 reviews
Rating 4 - Poor. 67 out of 1000 reviews
Rating 2 - Terrible. 60 out of 1000 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Quentin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a wonderful time and the workers were very attenive and friendly.
Stayed 4 nights in Mar 2025

10/10 Excellent

brillyt

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2025

10/10 Excellent

nancy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
+++
Stayed 4 nights in Apr 2025

6/10 Okay

Lupe

Travelled with partner
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
I’m very disappointed with the cleanliness and the mini fridge I wasn’t asking for beer or anything else I just need bottles of water hard to get it!!!
Stayed 6 nights in Apr 2025

8/10 Good

amanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and clean property with friendly and attentive staff. Only drawback is the mediocre food.
Stayed 4 nights in Apr 2025

2/10 Terrible

Jorge

Travelled with family and small children
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, amenities
We travelled with small children two toddlers. We had the worst experience ever after all this years traveling to Mexico. Be aware if traveling with kids they have shuttles that use the same road as pedestrians and they can easily run into pedestrians we were almost ran over we had to walk with caution and it was so stressful and very unsafe for children. The food was old, cold and had no taste and didn’t have a good presentation. it seems like they would serve the left overs. There is not much to do we were ready to come back home after expending a day there. We all got sick. I would not recommend this place to anyone. Most employees were not friendly and seem bothered. My 2 year old accidentally drop the bracelet ring at the store Pier 27 and they made us pay for it and intended to keep the bracelet. They were rude to us. We did not expect such bad service. We spent so much money for a terrible experience.

10/10 Excellent

Arshia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 4 nights in Apr 2025

8/10 Good

Md Monirul

Liked: Cleanliness, staff & service, property conditions & facilities
Overall a good one.
Stayed 5 nights in Apr 2025

6/10 Okay

SAN BENIGNO

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
1. Solicitamos con antelación una cuna para bebé, tanto al hacer la reserva (en las notas) como al momento del check-in. Sin embargo, al llegar a la habitación, la cuna no estaba. Tuvimos que indicarles en varias ocasiones —hasta en finalmente en la cuarta ocasión la trajeron. 2. Viajábamos en grupo, y es razonable pensar que todos querríamos estar en el mismo edificio. No fue así, nos ubicaron en distintas locaciones, lo que complicó la experiencia grupal. 3. En cuanto a los alimentos, esperábamos un nivel más premium, especialmente al comparar con otros hoteles de la misma categoría. Reúsan mucho los alimentos del día anterior y hasta el tras anterior, el arroz blanco olía mal. 4. El servicio de los saloneros fue excelente. Queremos destacar especialmente a Mauro en el restaurante tailandés y an Armando en el japonés. 5. Sobre la limpieza del cuarto: todo iba bien hasta que anoche, después del servicio de limpieza, notamos que los paños usados (que habían quedado en el piso) fueron colgados nuevamente, en lugar de ser reemplazados. También notamos que retiraron la plancha de ropa sin explicación y colocaron una secadora de cabello. Llamamos a servicio de habitaciones para dejar constancia y evitar inconvenientes al momento del check-out. 6. La cama presenta un problema que consideramos importante mencionar: todas las noches he tenido picazón en brazos y cuello, al punto de despertarme en la madrugada.
Stayed 4 nights in Apr 2025

2/10 Terrible

Olivia

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very unfriendly staff, food was terrible
Stayed 3 nights in Apr 2025

8/10 Good

CINDY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, loved the beach! Only negative is that restaurant reservations were all filled when we arrived and we could not get in
Stayed 4 nights in Mar 2025

10/10 Excellent

Manolito

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Recommended place to stay and relax - all inclusive.
Stayed 2 nights in Apr 2025

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort. Book your dining reservations once you arrive. To get your mini bar stocked each day you will need to leave a tip. Staff around the pizza stop are excellent. All restaurants were very good.
Stayed 6 nights in Apr 2025

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I am definitely going back next time I’m out in Mexico. Very great experience.
Stayed 3 nights in Apr 2025

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities
Best resort
Stayed 4 nights in Mar 2025

10/10 Excellent

Phelix

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to relax and enjoy
Stayed 7 nights in Apr 2025

10/10 Excellent

Leticia Garcia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2025

2/10 Terrible

Orquidea

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I was truly so disappointed by my stay at Grand Palladium. The property is beautiful, but that is the only benefit of this resort. The food and drinks were terrible and disappointing every meal. The only restaurant we had a decent meal and great service was at the Thai restaurant. Usually the service in Mexico is stellar. Here, it felt like guests were a bother to the staff. With the VIP upgrade, we were supposed to get a personal assistance and she wasn’t helpful or hard to get in contact with. The elevator in our building was broken 5 out of the 7 days we were there. Walking around the resort was stressful since we were constantly dodging the carts that take you around the resort. It was nice having the option of a cart or boat to take you to different parts of the resort. The decor is stunning throughout the resort. It’s such a shame that they aren’t putting attention to important things like food, drinks, and service.
Stayed 7 nights in Mar 2025

4/10 Poor

Shahin

Disliked: Staff & service, property conditions & facilities
Stayed 6 nights in Apr 2025

10/10 Excellent

Jennifer, eastlake

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel property is very vast, they offer trams to get around the property. They have a variety of restaurants available from a buffet option, and steakhouse to a reservation-only Thai restaurant, Japanese hibachi, and steakhouse. The spa is relaxing and equal to stateside services. The staff is very focused on guest comfort.
Stayed 5 nights in Feb 2025

10/10 Excellent

Tomasz

Stayed 6 nights in Apr 2025

8/10 Good

Tracy

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Overall, my family (2 adults, 2 young children) had a nice visit to this resort. Upon check-in, we upgraded to the Family Selection area, which provided access to an additional pool and kids activities during our stay. We also had a butler, who answered all of our questions in person and through WhatsApp. They were also able to get us boxed lunches for our excursions and the flight home. We loved all of the pools and resort restaurants. Our kids also loved the kids theater shows, which happened at 8:00pm daily. We also appreciated the frequent shuttle carts to help us get around the property. The beach was nice, but there were high winds during our stay, so we didn't spend much time there. Removing one star because the property had some maintenance issues. Some with our room, which were promptly fixed once we reported with our butler. Another with a jagged table edge at a restaurant which ripped my husband's shirt and also sliced my son's cheek open (promptly treated by a resort medic).
Stayed 6 nights in Mar 2025

8/10 Good

Miral

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2025

10/10 Excellent

Avinash

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Freindlt staff and good food with vegetarian options
Stayed 3 nights in Mar 2025

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I've been to many resorts but this is the first time I've said I'd go back. Great value for money, great staff and service, great food options including the buffets. Property and beach were exactly what i was hoping for
Stayed 6 nights in Mar 2025