See all properties
Save

Hotel Xcaret Mexico - All Parks / All Fun Inclusive

5.0 star property

Photo gallery for Hotel Xcaret Mexico - All Parks / All Fun Inclusive

Suite (River Jump) | View from room
Creator video - submitted by Saifuddin travel shop
Water park
Sauna, hot tub, steam room, Turkish bath/hammam, body treatments
Aerial view

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Breakfast included
  • Pet-friendly

Explore the area

View map
Carr. Chetumal - Puerto Juarez Km. 282, Playa del Carmen, QROO, 77710
  • Place, Cenote Santa Cruz
    ‪3 min walk‬
  • Place, Xcaret Eco Theme Park
    ‪16 min walk‬
  • Place, Xplor Theme Park
    ‪3 min drive‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for Suite, Oceanfront (Adults)

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Suite, Oceanfront (Adults)

  • 53 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Ocean view

View all photos for Family Suite, Oceanfront

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Family Suite, Oceanfront

7.6 out of 10
Good
(5 reviews)
  • 58 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Ocean view

View all photos for Suite Garden

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Suite Garden

8.6 out of 10
Excellent
(90 reviews)
  • 53 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Garden view

View all photos for Junior Suite

Junior Suite

Junior Suite

10.0 out of 10
Exceptional
(3 reviews)
  • 126 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Ocean view

View all photos for Suite, Ocean View

Suite, Ocean View

Suite, Ocean View

9.2 out of 10
Wonderful
(31 reviews)
  • 56 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Ocean view

View all photos for Suite River

Suite River

Suite River

8.8 out of 10
Excellent
(85 reviews)
  • 61 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • River view

View all photos for Room, Oceanfront (Swim-up Adults)

Room, Oceanfront (Swim-up Adults) | Outdoor pool

Room, Oceanfront (Swim-up Adults)

10.0 out of 10
Exceptional
(3 reviews)
  • 58 sq m
  • Sleeps 3
  • 1 King Bed
  • Ocean view

View all photos for Room (Swim Up Garden)

Room (Swim Up Garden)

Room (Swim Up Garden)

9.0 out of 10
Wonderful
(16 reviews)
  • 58 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Garden view

View all photos for Junior Suite Adults

Junior Suite Adults

Junior Suite Adults

  • 126 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Beach view

View all photos for Suite River Adults

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Suite River Adults

9.6 out of 10
Exceptional
(7 reviews)
  • 59 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • River view

View all photos for Suite (River Spa)

Suite (River Spa)

Suite (River Spa)

9.0 out of 10
Wonderful
(9 reviews)
  • 59 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • River view

View all photos for Junior Suite (Spa)

Junior Suite (Spa) | View from room

Junior Suite (Spa)

  • 126 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Garden view

View all photos for Suite (Garden Spa)

Suite (Garden Spa)

Suite (Garden Spa)

9.2 out of 10
Wonderful
(12 reviews)
  • 59 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Garden view

View all photos for Suite with River View

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Suite with River View

8.0 out of 10
Very good
(1 review)
  • 53 sq m
  • Sleeps 4
  • River view

View all photos for Suite Superior with Garden View

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Suite Superior with Garden View

  • 55 sq m
  • Sleeps 4
  • Garden view

View all photos for Suite with Sea View

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Suite with Sea View

  • 53 sq m
  • Sleeps 4
  • Sea view

View all photos for Suite Premium with Sea View

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Suite Premium with Sea View

  • 53 sq m
  • Sleeps 3
  • Sea view

View all photos for Suite Deluxe with Sea View

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Suite Deluxe with Sea View

  • 53 sq m
  • Sleeps 4
  • Sea view

View all photos for Suite Superior with Sea View

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Suite Superior with Sea View

  • 55 sq m
  • Sleeps 3
  • Sea view

View all photos for Suite Junior

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Suite Junior

  • 126 sq m
  • Sleeps 3

View all photos for Suite Junior with Sea View

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Suite Junior with Sea View

  • 126 sq m
  • Sleeps 3
  • Sea view

View all photos for Suite with Garden View

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Suite with Garden View

9.6 out of 10
Exceptional
(10 reviews)
  • 53 sq m
  • Sleeps 4
  • Garden view

View all photos for Suite (River Jump)

Suite (River Jump)

Suite (River Jump)

  • 59 sq m
  • Sleeps 4
  • 2 Queen Beds
  • River view

View all photos for Suite (Master)

Suite (Master)

Suite (Master)

10.0 out of 10
Exceptional
(1 review)
  • 126 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Garden view

View all photos for Suite Standard with River View

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Suite Standard with River View

  • 45 sq m
  • Sleeps 4
  • River view

View all photos for Suite Luxury with Garden View

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Suite Luxury with Garden View

  • 53 sq m
  • Sleeps 3
  • Garden view

View all photos for Suite Luxury with River View

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Suite Luxury with River View

  • 58 sq m
  • Sleeps 3
  • River view

View all photos for Suite Premium with River View

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Suite Premium with River View

  • 58 sq m
  • Sleeps 3
  • River view

View all photos for Suite Junior with River View

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Suite Junior with River View

  • 126 sq m
  • Sleeps 3
  • River view

Similar properties

On the beach, white sand, free beach cabanas, beach umbrellas
Hotel Xcaret Arte – All Parks / All Fun Inclusive, Adults Only
  • Pool
  • Breakfast included
  • All-inclusive
  • Spa
4.6 out of 5, Wonderful, 1,450 reviews
The price is NZ$1,833
includes taxes & fees
30 Jan - 31 Jan
Hotel Xcaret Arte – All Parks / All Fun Inclusive, Adults Only

About the area

Playa del Carmen

Located in Playa del Carmen, Hotel Xcaret Mexico - All Parks / All Fun Inclusive is on the riverwalk, within a 5-minute drive of Cenote Santa Cruz and Xplor Theme Park. .This beach property is 0.8 mi (1.4 km) from Xenses Park and 1 mi (1.6 km) from Xcaret Eco Theme Park.

What's nearby

  • Cenote Santa Cruz - 3 min walk - 0.3 km
  • Xcaret Eco Theme Park - 16 min walk - 1.4 km
  • Xenses Park - 17 min walk - 1.5 km
  • Xplor Theme Park - 3 min drive - 1.8 km
  • Ferry to Cozumel - 5 min drive - 2.2 km

Getting around

  • Cancun Intl. Airport (CUN) - 57 min drive

Restaurants

  • ‪Occidental Vacation Club First Club Lounge at Grand Xcaret - ‬9 min walk
  • ‪The Buffete - ‬2 min walk
  • ‪Arriba Baja - ‬16 min walk
  • ‪Cafeteca - ‬7 min drive
  • ‪El Mercado De San Juan - ‬7 min drive

About this property

Hotel Xcaret Mexico - All Parks / All Fun Inclusive

Luxury property on the beach, with 15 outdoor pools
Hotel Xcaret Mexico - All Parks / All Fun Inclusive offers 1800 air-conditioned accommodations with indoor private hot tubs and free minibar items. Rooms open to balconies. Pillowtop beds feature Egyptian cotton sheets, down comforters, and premium bedding. A pillow menu is available. Flat-screen televisions come with digital channels.

Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and hair dryers. Business-friendly amenities include desk chairs, complimentary newspapers, and phones. Additionally, rooms include laptop-compatible safes and espresso makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

An outdoor tennis court and complimentary bicycles are featured at the property. 15 outdoor swimming pools are on site along with an indoor pool. In addition to a children's pool, other recreational amenities include a waterslide, a sauna, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including Ayurvedic, hydrotherapy, and reflexology. The spa is equipped with a mud bath, a sauna, a hot tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Make yourself at home in one of the 1800 air-conditioned rooms featuring indoor private hot tubs and flat-screen televisions. Your pillowtop bed comes with down comforters and Egyptian cotton sheets. Rooms have private balconies. Digital television is provided for your entertainment.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 15 outdoor pools, a waterslide, and an outdoor tennis court. Additional features at this property include concierge services, an arcade/game room, and gift shops/newsstands.
Enjoy Mexican cuisine at CHIBALI, one of the property's 20 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the 2 coffee shops/cafes. Wind down with a drink at one of the 14 bars/lounges or 2 poolside bars. A complimentary full breakfast is served daily from 7:00 AM to noon.
Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. A roundtrip airport shuttle is complimentary (available 24 hours).
A complimentary full breakfast is served each morning between 7:00 AM and noon.
CHIBALI - Overlooking the pool, this family restaurant specializes in Mexican cuisine and serves breakfast, lunch, and dinner. A children's menu is available.
LA CANTINA - This restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.
XIN GAO - This fine-dining restaurant specializes in Japanese cuisine and serves dinner only. Reservations are required. Open daily.
LA TRAJINERA - This beachfront restaurant specializes in Caribbean cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.
MERCADO LA MERCED - This restaurant specializes in Mexican cuisine and serves breakfast, lunch, and dinner. A children's menu is available. Open daily.
24-hour room service is available.

All-inclusive details

All-inclusive room rates at Hotel Xcaret Mexico - All Parks / All Fun Inclusive are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Kayaking
Snorkeling

Land activities

Kids club

Entertainment

Onsite entertainment and activities

Property amenities

Parking and transport

  • 24-hour free return airport shuttle at scheduled times and on request
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Free full breakfast available daily 7:00 AM to noon
  • 14 bars/lounges
  • 2 coffee shops/cafes
  • 2 poolside bars
  • 2 swim-up bars
  • 20 restaurants
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • CHIBALI
  • LA CANTINA
  • LA TRAJINERA
  • MERCADO LA MERCED
  • XIN GAO

Things to do

  • 15 outdoor pools
  • 24-hour gym
  • Arcade/game room
  • Billiards/pool table
  • Children's pool
  • Designer stores
  • Fishing
  • Fitness classes
  • Free bicycle rentals
  • Full-service spa
  • Games
  • Hiking/biking trails
  • Indoor pool
  • Kayaking
  • Outdoor tennis court
  • Playground
  • Rowing/canoeing
  • Sauna
  • Shopping
  • Steam room
  • TV in common areas
  • Waterslide
  • Yoga classes

Family friendly

  • 15 outdoor pools
  • Arcade/game room
  • Children's pool
  • Indoor pool
  • Laundry facilities
  • Living room
  • Playground
  • Separate bedroom
  • Snack bar/deli
  • Soundproofed rooms
  • Stroller
  • Supervised activities for children (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Beach towels
  • Garden
  • On a river
  • On the beach
  • Outdoor entertainment area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Mud bath
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways (102 centimetre high)
  • Lift (119 centimetre wide door)
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk (119 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 10 buildings
  • 7 floors
  • Ballroom
  • Banquet hall
  • Built in 2017
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Blackout drapes
  • Day bed
  • Down comforter
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress

Bathroom

  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk chair
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Living room
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 3000 per pet, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
Up to 22 lbs per pet

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Payment types

Important information

Optional extras

  • Pet fee: MXN 3000 per pet, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Guests under 18 years old are not allowed in the spa

Property is also known as

Hotel Xcaret Mexico All Parks Tours All Fun Inclusive
Xcaret Mexico All Parks Tours All Fun Inclusive Playa del Carmen
Xcaret Mexico All Parks Tours All Fun Inclusive
Hotel Xcaret Mexico All Parks Tours All Fun Inclusive
Xcaret Mexico All Parks Tours All Fun Inclusive Playa del Carmen
Xcaret Mexico All Parks Tours All Fun Inclusive Playa del Carmen
Xcaret Mexico All Parks Tours All Fun Inclusive
Hotel Xcaret Mexico All Parks Tours / All Fun Inclusive
Hotel Xcaret Mexico All Parks Tours All Fun Inclusive
Hotel Xcaret Mexico All Parks Tours / All Fun Inclusive

Hotel Xcaret Mexico - All Parks / All Fun Inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 950 out of 1406 reviews
Rating 8 - Good. 160 out of 1406 reviews
Rating 6 - Okay. 112 out of 1406 reviews
Rating 4 - Poor. 78 out of 1406 reviews
Rating 2 - Terrible. 106 out of 1406 reviews

9.4/10

Cleanliness

8.6/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Denise

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
La comida deliciosa. Muy bonito el hotel, lo único que está muy grande y no te da tiempo de hacer todo, tienes que ir varios días para aprovechar todo
Stayed 1 night in Oct 2025

10/10 Excellent

XAVIER ROBERT PHILIPPE, Xalapa

Liked: Cleanliness, staff & service, property conditions & facilities
todo bien
Stayed 3 nights in Oct 2025

6/10 Okay

ANDRES HERNANDEZ

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Rooms and overall cleanliness was good but when I got there my wife and I where talk in as to a membership took all info and we spend almost 4 hours talking to a guy who tried to upsell us on this Wonderfull package and it was the last time we ever going to get this deal took away our fun for the day and when you’re on vacation, the last thing you wanna get hit with is someone trying to sell you something to be honest just because of that I’ll probably would visit other resorts
Stayed 3 nights in Oct 2025

10/10 Excellent

Hector

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only thing wrong was the sound proofing of the room. You can hear every little noise from outside.
Stayed 3 nights in Oct 2025

6/10 Okay

wonsuk

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2025

8/10 Good

Eva

Stayed 1 night in Oct 2025

2/10 Terrible

Ramon

Stayed 2 nights in Oct 2025

10/10 Excellent

Tommy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2025

10/10 Excellent

Yan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2025

10/10 Excellent

Nayely

Stayed 1 night in Oct 2025

10/10 Excellent

Jose E Alfaro

Liked: Cleanliness, staff & service, property conditions & facilities
Great service
Stayed 5 nights in Oct 2025

8/10 Good

Eva

Stayed 1 night in Oct 2025

10/10 Excellent

Luis Alberto Cervantes

Liked: Cleanliness, property conditions & facilities
: Clean room
Stayed 4 nights in Oct 2025

10/10 Excellent

Ma De Jesus

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is so attentive. Rooms and property clean.
Stayed 2 nights in Oct 2025

10/10 Excellent

Gisela

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Recommend this hotel to everyone!
Stayed 5 nights in Oct 2025

10/10 Excellent

Cristian

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay with all exclusive.
Stayed 6 nights in Sep 2025

10/10 Excellent

Gloria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was exceptional. Really good service. We loved it.
Stayed 4 nights in Oct 2025

4/10 Poor

Adriana

Stayed 3 nights in Oct 2025

4/10 Poor

Sarah

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Our experience at this resort was disappointing overall. The customer service was noticeably lacking — the staff didn’t go out of their way to make our stay comfortable or enjoyable. For example, when we asked for help securing a same-day restaurant reservation, we were simply told they do not do that, with no effort made to check for cancellations or offer alternatives. On top of that, we were turned away from a half-empty restaurant because we “didn’t have a reservation,” which left us frustrated and unwelcome. To make matters worse, we were even turned away from the main breakfast restaurant one morning because they said they were too busy — something that should never happen at a resort of this caliber. The food and amenities were also quite mediocre — nothing particularly memorable or impressive, and certainly not what you’d expect from a resort of this level. Overall, the experience felt indifferent and impersonal.
Stayed 3 nights in Oct 2025

10/10 Excellent

Armando

Liked: Cleanliness, staff & service, property conditions & facilities
Food was amazing in all restaurants. Staff super friendly and parks are definitely worth it
Stayed 3 nights in Oct 2025

4/10 Poor

Madelayne

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The check-in process is literally a nightmare, you have to stand in line for almost 2 hours just to check in and come back later to get your key activated. The services is very poor, they don’t care at all of trying to solve an issue. In the restaurant if you go with a group of 7 or more they can’t put 2 tables together. I believe the resorts is really overpriced. Although the areas are beautiful and a lot things to do ( that you need to figure it out by you own ) it’s not worth the price.
Stayed 5 nights in Oct 2025

6/10 Okay

James

Liked: Cleanliness, room comfort
Same
Stayed 2 nights in Oct 2025

6/10 Okay

James

Liked: Cleanliness, room comfort
All of the ice machines were out of service, the door to the balcony was extremely heavy and the lock was tricky to operate, the hammock on the balcony was not tied properly making a person basically lay on the floor when using it. Our welcome was very good, staff professional and available in the lobby and around the rooms. Also, everyone was friendly and helpful although it was hard to find Las Cuevas as it seemed we got a different answer from everyone we talked to. The signage could be much better. The staff on our Xoximilco trip was great but it seemed long. It was easy to get to the park because, again the staff was very helpful. Overall, above average.
Stayed 1 night in Oct 2025

10/10 Excellent

Adela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good transportation from the hotel to the parks
Stayed 3 nights in Oct 2025

6/10 Okay

Elsa

Travelled with family and small children
Liked: Amenities
Esperaba algo mucho mejor mayor entretenimiento a los niños por la noche mas comunicacion por parte del staf del hotel acerca de los parques y los horarios
Stayed 7 nights in Oct 2025