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Sun Palace Cancun - Adults Only - All-inclusive

4.5 star property

Photo gallery for Sun Palace Cancun - Adults Only - All-inclusive

3 outdoor pools, pool loungers
Property video
Terrace/patio
Superior Deluxe Ocean View - King Size Bed
4 restaurants, breakfast, lunch, dinner served; Italian cuisine

Reviews

9.2 out of 10
Wonderful

Popular amenities

Explore the area

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Blvd Kukulcan Km 20 Hotel Zone, Cancun, QROO, 77500
  • Place, Iberostar Cancun Golf Course
    ‪4 min drive‬
  • Place, El Rey Ruins
    ‪5 min drive‬
  • Place, Delfines Beach
    ‪7 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪32 min drive‬

Room options

View all photos for Superior Junior Suite Ocean View - King Size Bed

Superior Junior Suite Ocean View - King Size Bed

Superior Junior Suite Ocean View - King Size Bed

8.4 out of 10
Very good
(5 reviews)
  • 53 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite Junior with Sea View

1 bedroom, hypo-allergenic bedding, down duvets, free minibar

Suite Junior with Sea View

  • 53 sq m
  • Sleeps 4

View all photos for Suite with Partial Sea View

1 bedroom, hypo-allergenic bedding, down duvets, free minibar

Suite with Partial Sea View

  • 53 sq m
  • Sleeps 2

View all photos for Superior Governor Suite Partial Ocean View - King Size Bed

Superior Governor Suite Partial Ocean View - King Size Bed

Superior Governor Suite Partial Ocean View - King Size Bed

  • 53 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite Presidential with Sea View

1 bedroom, hypo-allergenic bedding, down duvets, free minibar

Suite Presidential with Sea View

  • 128 sq m
  • Sleeps 4

Superior Honeymoon Suite

  • Sleeps 2

View all photos for Superior Two Bedroom Presidential Suite - Ocean View

Superior Two Bedroom Presidential Suite - Ocean View

Superior Two Bedroom Presidential Suite - Ocean View

  • 53 sq m
  • 2 bedrooms
  • Ocean view
  • Sleeps 4
  • 2 King Beds

View all photos for Superior Junior Suite Ocean View - Two Double Beds

Superior Junior Suite Ocean View - Two Double Beds

Superior Junior Suite Ocean View - Two Double Beds

  • 53 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Deluxe Ocean View - Book 4 nights, Get 2 Free nights at Punta Cana

1 bedroom, hypo-allergenic bedding, down duvets, free minibar

Superior Deluxe Ocean View - Book 4 nights, Get 2 Free nights at Punta Cana

  • 39 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Honeymoon Suite Ocean View - King Size Bed

Superior Honeymoon Suite Ocean View - King Size Bed

Superior Honeymoon Suite Ocean View - King Size Bed

8.8 out of 10
Excellent
(6 reviews)
  • 53 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Superior Deluxe Ocean View

  • Sleeps 2

Superior Junior Suite Ocean View - King Size Bed

  • Sleeps 2

View all photos for Superior Deluxe Ocean View - King Size Bed

1 bedroom, hypo-allergenic bedding, down duvets, free minibar

Superior Deluxe Ocean View - King Size Bed

9.6 out of 10
Exceptional
(65 reviews)
  • 40 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Superior Junior Suite Ocean View - Two Double Beds

  • Sleeps 4

Superior Two Bedroom Presidential Suite

  • Sleeps 4

View all photos for Superior Governor Suite

1 bedroom, hypo-allergenic bedding, down duvets, free minibar

Superior Governor Suite

  • Sleeps 2

View all photos for Room Standard with Sea View

1 bedroom, hypo-allergenic bedding, down duvets, free minibar

Room Standard with Sea View

  • 40 sq m
  • Sleeps 2

View all photos for Room Superior with Sea View

1 bedroom, hypo-allergenic bedding, down duvets, free minibar

Room Superior with Sea View

  • 53 sq m
  • Sleeps 2

View all photos for Suite Junior with Sea View

1 bedroom, hypo-allergenic bedding, down duvets, free minibar

Suite Junior with Sea View

  • 53 sq m
  • Sleeps 2

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About the area

Cancun

With a stay at Sun Palace Cancun - Adults Only - All-inclusive in Cancun (Zona Hotelera), you'll be a 3-minute walk from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and within a 5-minute drive of Iberostar Cancun Golf Course. .This all-inclusive property is 4.8 mi (7.8 km) from La Isla Shopping Mall and 10.6 mi (17.1 km) from Moon Palace Golf Club.

What's nearby

  • Iberostar Cancun Golf Course - 4 min drive - 1.5 km
  • El Rey Ruins - 5 min drive - 1.8 km
  • Delfines Beach - 7 min drive - 2.2 km
  • Aquaworld - 18 min drive - 5.7 km
  • Riviera Cancun Golf Resort - 21 min drive - 7.7 km

Getting around

  • Cancun Intl. Airport (CUN) - 13 min drive

Restaurants

  • ‪Arena Sports Bar - ‬6 min walk
  • ‪La Hacienda Restaurant - ‬5 min drive
  • ‪Royal Solaris Cancun - ‬7 min walk
  • ‪La Estancia - ‬5 min drive
  • ‪Sun Palace - ‬1 min walk

About this property

Sun Palace Cancun - Adults Only - All-inclusive

Adults-only property with 4 restaurants and 3 outdoor pools
Sun Palace Cancun - Adults Only - All-inclusive offers 247 accommodations with free minibar items and safes. Rooms open to balconies. Beds feature down comforters. Smart televisions come with premium satellite channels. Bathrooms include separate bathtubs and showers with jetted bathtubs, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

3 outdoor swimming pools are on site along with a hot tub. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has massage/treatment rooms. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.
Make yourself at home in one of the 247 guestrooms featuring free minibar items and Smart televisions. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature jetted bathtubs and complimentary toiletries.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 3 outdoor swimming pools, a sauna, and a fitness center. Additional amenities at this property include complimentary wireless internet access, concierge services, and gift shops/newsstands.
Enjoy Italian cuisine at La Tratto, one of the property's 4 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. When you are in need of a refreshing drink, visit the swim-up bar or one of 4 bars/lounges, or 2 poolside bars. A complimentary full breakfast is served daily from 7 AM to 11:30 AM.
Featured amenities include express check-in, express check-out, and dry cleaning/laundry services. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
A complimentary full breakfast is served each morning between 7 AM and 11:30 AM.
La Tratto - This restaurant specializes in Italian cuisine and serves dinner only. Reservations are required.
Aurora - This restaurant specializes in Mexican cuisine and serves breakfast, lunch, and dinner. Reservations are required. Open daily.
Fuego - This restaurant specializes in Latin American cuisine and serves dinner only. Reservations are required. Open daily.
Thai - This restaurant serves dinner only. Reservations are required. Open daily.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included.

Food and beverages

All meals, snacks, and beverages included
24-hour room service

Activities and facilities/equipment

All non-motorized water sports are included.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free full breakfast available daily 7 AM to 11:30 AM
  • 2 poolside bars
  • 4 bars/lounges
  • 4 restaurants
  • A coffee shop/cafe
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Aurora
  • Fuego
  • La Tratto
  • Thai

Things to do

  • 3 outdoor pools
  • Full-service spa
  • Gym
  • Hot tub
  • Outdoor pool (guest access)
  • Sauna
  • Shopping
  • Steam room

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • On the beach
  • Pool loungers
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Spa treatment rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Accessible airport shuttle
  • Braille/raised signage
  • Doorbell and phone notification
  • Front entrance ramp
  • Handrails in stairways (100 centimetre high)
  • Lift (89 centimetre wide door)
  • Magnifying mirror
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 1 building
  • 8 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free rollaway/extra bed
  • Hypo-allergenic bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • Smart TV with premium cable/satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Free rollaway/extra beds
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Airport shuttle fee: USD 26 per person (roundtrip)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a smoke detector, and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Property Registration Number 005-007-000965/2025

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not permitted at this adults-only property
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

All Inclusive Sun
Sun Couples
Sun Palace Couples
Sun Palace Couples Only
Sun Palace Couples Only All Inclusive
Sun Palace Couples Only All Inclusive Cancun
Sun Palace Couples Only Cancun
Sun Palace Couples All Inclusive Cancun
Sun Palace Couples All Inclusive
Sun Palace Couples Cancun
Sun Palace Couples All Inclusive All-inclusive property Cancun
Sun Palace Couples All Inclusive All-inclusive property
Sun Couples Inclusive inclusi

Sun Palace Cancun - Adults Only - All-inclusive Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 736 out of 1000 reviews
Rating 8 - Good. 158 out of 1000 reviews
Rating 6 - Okay. 66 out of 1000 reviews
Rating 4 - Poor. 18 out of 1000 reviews
Rating 2 - Terrible. 22 out of 1000 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Yandy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect and wonderfull
Stayed 6 nights in Jul 2025

10/10 Excellent

Tijuan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our 4th trip to Sun palace. Our anniversary dinner on the beach was very romantic. The food was fantastic as always, however we were not to fond of the changes to the Fuego menu. Bring back the bacon wrapped chicken, please...... We visited Trattoria twice for the chicken masala and impeccable service. Sun palace feels like home to us and we cannot wait to see everyone again next year!
Stayed 5 nights in Jul 2025

10/10 Excellent

Amrinder

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Food was too good with a lot of options, dinning restaurants are awesome, room and bedding comfort top class, only thing is this hotel is not for party liking or vibe for younger people. It’s more of a relaxed calm and comfortable luxurious experience
Stayed 1 night in Aug 2025

10/10 Excellent

Jacolbey

Travelled with family
Liked: Amenities, property conditions & facilities
Overall great experience but wish restaurants were open more.
Stayed 4 nights in Jul 2025

10/10 Excellent

Jacoba J

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food excellent, restaurants very professional and absolutely an amazing experience how staff treated us, very unique. We had King size bed, very nice, the rooms were perfectly kept up thru our stay, and we were spoiled. Sun Palace is the best we had ever been to. Will go again for sure.
Huge turtles come out at night and lay eggs in sand, they weigh between 400 and 600 pounds.
Stayed 7 nights in Jul 2025

10/10 Excellent

Johnny

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing I didn’t like was the waves were so big we couldn’t get in the ocean until the last day. That’s a big deal if I can’t swim thats a deal breaker.
Stayed 3 nights in Jul 2025

2/10 Terrible

Trina Ann

Travelled with family
We did a quick 3 night weekender. Checked in friday mid-day and went to Fuego first night. Wife woke up with projectile vomiting and it lasted 20 hours. Doctor came (at our expense) and determined the obvious. Food poisoning. Even after front desk summoned the Dr. no one checked on us, offered any help, nothing. We just had to wait around in our room for our ground transportation to show up, which never did. So we had to hire a taxi. However the sales pitch people called our room over and over. We have been on many trips but I wouldn't go back to this place for free. Pick another place, there are many nice ones.
Stayed 3 nights in Jul 2025

10/10 Excellent

Vanina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me encantó todo. Solo me gustaría tuviese mas opciones de gastronomía. Mas variada. Pero todo el resto un 10!👌
Hermosa vista❤️
Stayed 5 nights in Jul 2025

10/10 Excellent

Dolores Erica

Stayed 5 nights in Jul 2025

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jul 2025

8/10 Good

Richa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jul 2025

10/10 Excellent

Samuel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Probably the best service I have ever had at a at an all inclusive resort. Jonathan for the entertainment was exceptional!! Juan at breakfast was extremely accommodating!! Alexander at the Tai restaurant was one of the best waiters I have ever had!! Will return for another visit before the end of the year.
Stayed 4 nights in Jul 2025

2/10 Terrible

Duoachong

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Awful Experience – Avoid if Booking Through Expedia We absolutely hated our stay and will never return. If you book through Expedia, prepare to be treated like a second-class guest. The staff was rude, unhelpful, and only spoke to us when pushing their timeshare pitch. Anytime we asked for help, they told us to “contact Expedia.” Only one restaurant was open during the day, and it was terrible—bad food, almost no variety. The Italian restaurant(only dinner) was the only decent option, but you’re only allowed to reserve it once. After that, you're stuck with room service, which was sadly the best food we had. We had reliable transportation arranged (as we’ve done on dozens of Mexico trips), but the resort refused to assist us and told us to leave the area—just because we didn’t book directly with them. Don’t expect a beach: it's rocky, steep, and completely unusable. The two pools are small, and there’s zero entertainment or atmosphere. It was boring and disappointing from start to finish. Most guests had different wristbands, while ours had the Expedia logo—clearly marking us as low-priority. We understand tiered pricing, but this level of exclusion and poor service was unacceptable. After visiting Cancun, Playa del Carmen, Cozumel, Tulum, and Isla Mujeres over the years, this was by far the worst resort we’ve experienced. We’ve already warned friends and family—don’t waste your money here.
Stayed 4 nights in Jul 2025

10/10 Excellent

DAndra

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome experience.
Stayed 2 nights in Jul 2025

10/10 Excellent

Andre Ranarde

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the food and Customer service. Adult only Resort was Quiet
Stayed 3 nights in Jun 2025

8/10 Good

Mandi

Stayed 4 nights in Jul 2025

10/10 Excellent

Marcus

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will be back very soon
Stayed 3 nights in Jul 2025

4/10 Poor

Alfred

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a terrible experience towards the end of my stay. We had booked the saloon appointment, but my wife got sick so I called one hour before the appointment time to cancel. The manager on duty insisted that I will still be charged for no show since we did not cancel 24hrs in advance. I explained that I could not foresee sickness 24 hrs. in advance, but he still refused to accept. He told me that the only solution not to be charged is to see a doctor and get a doctor's not. We contacted our doctor in the USA who advised that the best action was to fly back home and get medical attention there since we could have missed our flight if we decided to see a local doctor. After spending thousands of dollars to stay at this high end resort, a very insensitive manager can spoil your entire experience for a no show charge of $50. Dealing with this in addition to a sick wife is a bad experience that I had to share!
Stayed 4 nights in Jul 2025

10/10 Excellent

Isaac Reimer

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff was friendly and helpful. Our room was spotless and the A/C kept it nice and cool all day and night! The activity at the party pool was Excellent! Jonathan and Pedro deserve a medal for entertaining us all day!! The food was better than any resort we’d ever stayed in Cancun. We’d definitely be back!!
Stayed 5 nights in Jul 2025

10/10 Excellent

Marcus

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I cannot say enough about this resort. My wife and I just spent a week here and we did NOT want to leave. Everyone from the wait staff, bartenders and entertainers was phenomenal top notch service. Shout out to Johnathon and his crew for making our pool days and evenings exciting and welcoming. You guys are amazing and deserve a raise! Miguel and his crew at The Bar were so attentive and had our drink orders memorized by the second day. It was our anniversary and my wife’s birthday and cleaning service brought up champagne and cute cards saying happy birthday and happy anniversary. They even brought balloons into the room on her birthday. The room service always kept the mini fridge stocked with beers, water, and soda and the room was always tidy when we returned from the pool in the evening. Room service was always prompt. No longer than 30minutes. Even when we were placing wild drunk orders at 2am. The waiters were also very aware and cautious with my wife’s food allergies. I cannot say enough good about the wait staff. They even had nesting sea turtles every night on the beach around midnight. We would bring our drinks out on the beach and watch the turtles burrow and lay their eggs. Overall wonderful experience and cannot wait to return in the near future. Thank you to everyone at Sun Palace who were part of our stay. We are truly appreciative of you all! -Marcus & Julianne
Stayed 7 nights in Jun 2025

8/10 Good

Alex-Liang

Travelled with partner
Liked: Cleanliness, staff & service
The all inclusive package is great and the staffs are welcoming and helpful.
Stayed 6 nights in Jun 2025

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in Jun 2025

10/10 Excellent

Guadalupe

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing experience
Stayed 3 nights in Jun 2025

10/10 Excellent

Monserrat, Delft

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was all ammazing
Stayed 5 nights in Jun 2025

10/10 Excellent

Casey

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the food, ambience and nightly entertainment. Highly recommend this property and would return.
Stayed 5 nights in Jun 2025