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Sun Palace Cancun - Adults Only - All-inclusive

4.5 star property

Photo gallery for Sun Palace Cancun - Adults Only - All-inclusive

3 outdoor pools, pool loungers
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Superior Deluxe Ocean View - King Size Bed
Superior Two Bedroom Presidential Suite - Ocean View | Terrace/patio
Terrace/patio

Reviews

9.2 out of 10
Wonderful

Popular amenities

Explore the area

View map
Blvd Kukulcan Km 20 Hotel Zone, Cancun, QROO, 77500
  • Iberostar Cancun Golf Course
    ‪2 min drive‬
  • El Rey Ruins
    ‪2 min drive‬
  • Delfines Beach
    ‪3 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪14 min drive‬

Room options

View all photos for Superior Junior Suite Ocean View - King Size Bed

Superior Junior Suite Ocean View - King Size Bed

Superior Junior Suite Ocean View - King Size Bed

8.4 out of 10
Very good
(5 reviews)
  • 53 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Governor Suite Partial Ocean View - King Size Bed

Superior Governor Suite Partial Ocean View - King Size Bed

Superior Governor Suite Partial Ocean View - King Size Bed

  • 53 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Junior Suite Ocean View - Two Double Beds

Superior Junior Suite Ocean View - Two Double Beds

Superior Junior Suite Ocean View - Two Double Beds

  • 53 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Honeymoon Suite Ocean View - King Size Bed

Superior Honeymoon Suite Ocean View - King Size Bed

Superior Honeymoon Suite Ocean View - King Size Bed

8.8 out of 10
Excellent
(6 reviews)
  • 53 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Deluxe Ocean View - King Size Bed

1 bedroom, hypo-allergenic bedding, down duvets, free minibar

Superior Deluxe Ocean View - King Size Bed

9.6 out of 10
Exceptional
(64 reviews)
  • 40 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Deluxe Ocean View - Book 5 nights, Get 3 Free nights at Punta Cana

1 bedroom, hypo-allergenic bedding, down duvets, free minibar

Superior Deluxe Ocean View - Book 5 nights, Get 3 Free nights at Punta Cana

  • 39 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Two Bedroom Presidential Suite - Ocean View

Superior Two Bedroom Presidential Suite - Ocean View

Superior Two Bedroom Presidential Suite - Ocean View

  • 53 sq m
  • 2 bedrooms
  • Ocean view
  • Sleeps 4
  • 2 King Beds

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About the area

Cancun

With a stay at Sun Palace Cancun - Adults Only - All-inclusive in Cancun (Zona Hotelera), you'll be a 3-minute walk from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and within a 5-minute drive of Iberostar Cancun Golf Course. .This all-inclusive property is 4.8 mi (7.8 km) from La Isla Shopping Mall and 10.6 mi (17.1 km) from Moon Palace Golf Club.

What's nearby

  • Iberostar Cancun Golf Course - 2 min drive - 2.1 km
  • El Rey Ruins - 2 min drive - 2.5 km
  • Delfines Beach - 3 min drive - 2.8 km
  • Riviera Cancun Golf Resort - 9 min drive - 7.8 km
  • La Isla Shopping Mall - 11 min drive - 10.5 km

Getting around

  • Cancun Intl. Airport (CUN) - 13 min drive

Restaurants

  • ‪Arena Sports Bar - ‬6 min walk
  • ‪Royal Solaris Cancun - ‬7 min walk
  • La Hacienda Restaurant
  • ‪Marco Polo Restaurante - ‬9 min walk
  • ‪Sun Palace - ‬1 min walk

About this property

Sun Palace Cancun - Adults Only - All-inclusive

Adults-only beachfront property with 3 outdoor pools
Sun Palace Cancun - Adults Only - All-inclusive offers 247 accommodations with free minibar items and safes. Rooms open to balconies. Beds feature down comforters. Smart televisions come with premium satellite channels. Bathrooms include separate bathtubs and showers with jetted bathtubs, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

3 outdoor swimming pools are on site along with a hot tub. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has massage/treatment rooms. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.
Make yourself at home in one of the 247 guestrooms featuring free minibar items and Smart televisions. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature jetted bathtubs and complimentary toiletries.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 3 outdoor swimming pools, a sauna, and a fitness center. Additional amenities at this property include complimentary wireless internet access, concierge services, and gift shops/newsstands.
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Enjoy Italian cuisine at La Tratto, one of the property's 4 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. When you are in need of a refreshing drink, visit the swim-up bar or one of 4 bars/lounges, or 2 poolside bars. A complimentary full breakfast is served daily from 7 AM to 11:30 AM.

Featured amenities include express check-in, express check-out, and dry cleaning/laundry services. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
A complimentary full breakfast is served each morning between 7 AM and 11:30 AM.
La Tratto - This restaurant specializes in Italian cuisine and serves dinner only. Reservations are required.
Aurora - This restaurant specializes in Mexican cuisine and serves breakfast, lunch, and dinner. Reservations are required. Open daily.
Fuego - This restaurant specializes in Latin American cuisine and serves dinner only. Reservations are required. Open daily.
Thai - This restaurant serves dinner only. Reservations are required. Open daily.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included.

Food and beverages

All meals, snacks, and beverages included
24-hour room service

Activities and facilities/equipment

All non-motorized water sports are included.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free full breakfast available daily 7 AM to 11:30 AM
  • 2 poolside bars
  • 4 bars/lounges
  • 4 restaurants
  • A coffee shop/cafe
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Aurora
  • Fuego
  • La Tratto
  • Thai

Things to do

  • 3 outdoor pools
  • Full-service spa
  • Gym
  • Hot tub
  • Outdoor pool (guest access)
  • Sauna
  • Shopping
  • Steam room

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • On the beach
  • Pool loungers
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Spa treatment rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Accessible airport shuttle
  • Braille/raised signage
  • Doorbell and phone notification
  • Front entrance ramp
  • Handrails in stairways (100 centimetre high)
  • Lift (89 centimetre wide door)
  • Magnifying mirror
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 1 building
  • 8 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free rollaway/extra bed
  • Hypo-allergenic bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • Smart TV with premium cable/satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Free rollaway/extra beds
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Airport shuttle fee: USD 26 per person (roundtrip)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a smoke detector, and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not permitted at this adults-only property
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

All Inclusive Sun
Sun Couples
Sun Palace Couples
Sun Palace Couples Only
Sun Palace Couples Only All Inclusive
Sun Palace Couples Only All Inclusive Cancun
Sun Palace Couples Only Cancun
Sun Palace Couples All Inclusive Cancun
Sun Palace Couples All Inclusive
Sun Palace Couples Cancun
Sun Palace Couples All Inclusive All-inclusive property Cancun
Sun Palace Couples All Inclusive All-inclusive property
Sun Couples Inclusive inclusi

Sun Palace Cancun - Adults Only - All-inclusive Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 736 out of 1002 reviews
Rating 8 - Good. 159 out of 1002 reviews
Rating 6 - Okay. 66 out of 1002 reviews
Rating 4 - Poor. 18 out of 1002 reviews
Rating 2 - Terrible. 23 out of 1002 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Monserrat, Delft

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was all ammazing
Stayed 5 nights in Jun 2025

10/10 Excellent

Casey

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the food, ambience and nightly entertainment. Highly recommend this property and would return.
Stayed 5 nights in Jun 2025

10/10 Excellent

EDWARD

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great stay, wonderful and very nice staff. Very beautiful place with great views!!
Stayed 3 nights in Jun 2025

10/10 Excellent

Tijuan

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything about Sun Palace is amazing. This was our third visit, and we brought friends. We love having the ability to visit other Palace Resorts during our stay. The room service food stands out to me. It was just as good as the food in the restaurants. We are definitely looking forward to our 4th visit!!
Stayed 2 nights in May 2025

10/10 Excellent

Kristan

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful resort!
Stayed 4 nights in Apr 2025

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everyone was extremely professional and helpful and the hotel was extremely clean!
Stayed 6 nights in May 2025

6/10 Okay

Tammi

Travelled with group
Disliked: Staff & service
My friends and i were sitting down at the pool area. There is only one waiter for the area near the quiet pool and above by the luxury area. So our drinks took forever. The pool area with the music there was absolutely not place to sit because all the other people who have places there get priority over people who vacationing. Not right!
Stayed 7 nights in Mar 2025

10/10 Excellent

Andres

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
As someone with OCD let me say, this place was clean, always attentive with members and non members . The attention to detail is amazing and all the pools were fun! Shout out to Jonathan, Jesus, Monica at the pool party for keeping it entertaining and doing yoga and pool Pilates for beginners! Silvio was our pool bartender and he was amazing! Jesus at Aurora was so knowledgeable about every dish! FYI the spa is awesome! Can’t wait for next vacation. Will definitely be going back!
Stayed 7 nights in May 2025

10/10 Excellent

Monica P, Doral

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Super bello todo
Stayed 4 nights in May 2025

10/10 Excellent

Darlene

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
5 night stay with a friend. Exceeded all of my expectations! From the moment we got there til the moment we left, we were always greeted with smiles from all of the staff. The weather was perfect...the beach and pool area impeccable! Entertainment staff were the best! Nightly shows were surprisingly fun. Drinks were delicious and flowing...wait staff always made sure we had a drink in hand. The rooms were beautiful and clean. Restaurants all were very good! Make your reservations as soon as you get there...certain timeslots go fast. Check in and out were quick and seamless. Will definitely go there again!
Stayed 5 nights in May 2025

10/10 Excellent

Lisa

Stayed 3 nights in May 2025

10/10 Excellent

Cornell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2025

10/10 Excellent

Carolina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel, service, & food. We liked everything about this resort, and we highly recommend for couples looking for a all adults only resort. Everyone provided an excellent service, specially Ignacio swing up bar, Manual pool bar, Steven & Francisco at the Thai restaurant.
Stayed 3 nights in Apr 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Adults sun palace

The service was very good as well as the food and drinks. The breakfast cooks angel, and Patricio were awesome. The entertainment at the poll was very good. I would recommend this resort to my family and friends.
Stayed 11 nights in Apr 2025

10/10 Excellent

Victoria

Stayed 3 nights in May 2025

10/10 Excellent

Casey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort is great if you like to be away from the crazy loud part of Cancun. This resort is very relaxing, low key, but yet still plenty to do and see.
Stayed 2 nights in Apr 2025

2/10 Terrible

Peturah, Philadelphia

Travelled with family
Liked: Staff & service
Disliked: Amenities
Roach in our room. Limited food options, greasy, salty food. Left us bloated. Limited minibar snack options. No loungers on large balcony. Room service took 1 hour. Not a lot of activities at hotel… They are predators to new guests. They lie to get you to attend membership breakfast. Where the car salesman, get you drunk and sign you up for expensive vacation membership and refuse to let you out of the contract. Even when you try to cancel within allowable timeframe. Don’t fall for the money grabbing scam. The upgrade to Leblanc isn’t free, it’s built into your contract, if you try to cancel, that down payment is forfeited. The scam starts from the airport, just get your bags and walk straight out to your car service. None of those people in the passage way have your best interest in mind. They work for the vacation membership groups!
Stayed 5 nights in Apr 2025

10/10 Excellent

Shawn, springfield

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our first time at an all-inclusive resort. The entire staff was very friendly and attentive. The peoperty wasnt overly large and expansive, so this created an atmosphere that was conducive for meeting rhe same people day after day and making friends. The food was excellent, however I think the options at the Fuego restaurant could have been better. Would definitely go back to this resort.
Stayed 5 nights in Apr 2025

10/10 Excellent

Predell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Apr 2025

10/10 Excellent

Rohit

Stayed 3 nights in Apr 2025

10/10 Excellent

ayodeji

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My 3 night stay was one of the best experiences ever,we were treated like royalty,every member of staff was courteous and respectful and the food was awesome especially the snacks.For entertainment more indoor games like chess,ping pong could be introduced for guests to while away time during the day if one is not in the mood to lie by the pool or beach.Overall this is a wonderful resort and we’ll definitely be back.They also gave us a free upgrade because of our VIP acess
Stayed 3 nights in Apr 2025

8/10 Good

JENNIFER, Chicago

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2025

10/10 Excellent

Andrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional service from staff, very good food, especially from all day dining in Aurora. Clean a well functioning room. Decent sound insulation. Thing to notice - very soft mattress. Still rather comfortable sleep. One thing to be aware of is that in frint of the hotel the entrance to the water can be troublesome in a presence of even small waves. The safe bay is some 15 minutes walk along the beach.
Stayed 8 nights in Apr 2025

10/10 Excellent

April Benoit

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have been several times and will be back! It’s our favorite place!
Stayed 4 nights in Apr 2025

10/10 Excellent

Todd

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Sun Palace

We just had the best experience at Sun Palace! The staff were amazing in every way. Friendly, Respectful,Professional and the restaurants had amazing food. Entertainment was great.
Stayed 4 nights in Apr 2025