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Villa Palmeras

3.5 star property

Photo gallery for Villa Palmeras

Interior
Interior
Junior Studio Suite | Terrace/patio
Junior Studio Suite
Interior

Reviews

8.4 out of 10
Very good

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Bar

Explore the area

View map
Sergio Butrón Casas Mz 402 Lt 1-C, Cancun, QROO, 77560
  • Place, Parish of the Risen Christ
    ‪3 min drive‬
  • Place, Moon Palace Golf Club
    ‪12 min drive‬
  • Place, La Isla Shopping Mall
    ‪29 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪11 min drive‬

Room options

View all photos for Standard Room

Standard Room

Standard Room

8.4 out of 10
Very good
(25 reviews)
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room

Superior Room

Superior Room

9.2 out of 10
Wonderful
(14 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Studio Suite

Junior Studio Suite

Junior Studio Suite

10.0 out of 10
Exceptional
(1 review)
  • 36 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Large Single Sofa Bed

View all photos for Family Room

Family Room

Family Room

8.8 out of 10
Excellent
(6 reviews)
  • 37 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 1 Double Bed

View all photos for Standard double room

Standard double room

Standard double room

8.0 out of 10
Very good
(10 reviews)
  • 20 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

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About the area

Cancun

With a stay at Villa Palmeras in Cancun (Alfredo V. Bonfil), you'll be within a 15-minute drive of Moon Palace Golf Club and Xoximilco. .This hotel is 10.4 mi (16.8 km) from Delfines Beach and 14.1 mi (22.7 km) from La Isla Shopping Mall.

What's nearby

  • Parish of the Risen Christ - 3 min drive - 3.2 km
  • Moon Palace Golf Club - 12 min drive - 13.1 km
  • Iberostar Cancun Golf Course - 20 min drive - 18.5 km
  • Delfines Beach - 21 min drive - 19.2 km
  • La Isla Shopping Mall - 29 min drive - 26.9 km

Getting around

  • Cancun Intl. Airport (CUN) - 9 min drive

Restaurants

  • ‪Barbacoa Los magueyes y minisuper Caballito - ‬17 min walk
  • ‪McDonald's - ‬4 min drive
  • ‪EL 5ABOR UMAMI - ‬4 min drive
  • ‪Restaurante Mito - ‬3 min drive
  • ‪El Pocito - ‬3 min drive

About this property

Villa Palmeras

Hotel in Cancun with an outdoor pool and a restaurant
Villa Palmeras offers 17 air-conditioned accommodations with complimentary toiletries. 32-inch LED televisions come with cable channels.

Bathrooms include showers. This Cancun hotel provides complimentary wired Internet access. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool.
Make yourself at home in one of the 17 air-conditioned rooms featuring LED televisions. Complimentary wired internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have showers and complimentary toiletries.
Take advantage of recreation opportunities such as an outdoor pool or take in the view from a terrace and a garden. Additional features at this hotel include complimentary wireless internet access and an arcade/game room.
At Villa Palmeras, enjoy a satisfying meal at the restaurant. Quench your thirst with your favorite drink at the bar/lounge.
Free self parking is available onsite.
Villa Palmeras has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • A bar/lounge
  • A restaurant

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Outdoor pool

Family friendly

  • Arcade/game room
  • Outdoor pool

Conveniences

  • Virtual front desk

Guest services

  • Housekeeping (daily)

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Accessibility

  • No lift

More

  • Smoke-free property

Room amenities

Bathroom

  • Free toiletries
  • Shower
  • Towels provided

Entertainment

  • 32-inch LED TV with cable channels

More

  • Air conditioning

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in fee for check-in between 6:00 AM and 2:30 PM
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: MXN 350

Special check-in instructions

There is no front desk at this property
Guests planning to arrive outside of normal check-in hours will receive an email with special check-in instructions and an access code; access will be through a private entrance
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
A virtual front desk provides assistance to guests
Information provided by the property may be translated using automated translation tools

Access methods

Access code, private entrance

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Service fee: MXN 50 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-in fee for check-in between 6:00 AM and 2:30 PM
  • Late check-out fee: MXN 350 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property only accepts cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned
Property Registration Number HBC220406314

We should mention

This property does not have elevators
Pool access available from 7 AM to 9 PM

Property is also known as

Villa Palmeras Cancun
Palmeras Cancun
Villa Palmeras Hotel
Villa Palmeras Cancun
Villa Palmeras Hotel Cancun

Villa Palmeras Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 558 out of 1001 reviews
Rating 8 - Good. 212 out of 1001 reviews
Rating 6 - Okay. 106 out of 1001 reviews
Rating 4 - Poor. 46 out of 1001 reviews
Rating 2 - Terrible. 79 out of 1001 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Valérie

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect place to stay prior departure. I will recommand it.
Stayed 1 night in Nov 2025

2/10 Terrible

Ximena

I was trapped and crushed by the parking lot door and almost broke my ribs. I reported the incident through the WhatsApp number provided, but I never received a response or any sign of concern. The door requires urgent repair, as it poses a serious safety risk and could lead to a tragic incident if not addressed promptly.
Stayed 1 night in Nov 2025

10/10 Excellent

Loyda

Liked: Cleanliness, amenities, property conditions & facilities
I was surprised to see how beautiful this hotel is. Large, clean room with all the amenities. I would stay there again for sure.
Stayed 1 night in Nov 2025

10/10 Excellent

Ketankumar

Stayed 1 night in Nov 2025

2/10 Terrible

FNU

Liked: Cleanliness
Stayed 1 night in Oct 2025

10/10 Excellent

Emmanuella

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Loved my stay, Respectful staff Great hospitality and superb aesthetics
Stayed 7 nights in Oct 2025

10/10 Excellent

Krista

Travelled with family
Liked: Cleanliness, property conditions & facilities
Nice clean charming little boutique hotel
Stayed 1 night in Nov 2025

10/10 Excellent

Frank

Stayed 1 night in Nov 2025

10/10 Excellent

Ismael Chris

Liked: Cleanliness, property conditions & facilities
Easy check-in, clean, I liked everything about my stay.
Stayed 3 nights in Sep 2025

10/10 Excellent

George

Stayed 3 nights in Oct 2025

2/10 Terrible

Nicole

TV in room didn’t work, the shower was awful, staff in restaurant brought us our food but
Stayed 1 night in Nov 2025

8/10 Good

Kavish

Liked: Cleanliness, staff & service
Good for solo travellers and others also as well as budget friendly
Stayed 5 nights in Oct 2025

10/10 Excellent

Gabriel

Stayed 1 night in Nov 2025

10/10 Excellent

Veronica

Liked: Cleanliness, amenities, property conditions & facilities
The room was very clean and the hotel was very nice. The staff was also helpful with meals and setting up my television.
Stayed 1 night in Nov 2025

10/10 Excellent

Jennifer

Stayed 1 night in Nov 2025

8/10 Good

Steven

Stayed 1 night in Oct 2025

8/10 Good

Patricia

Liked: Cleanliness, property conditions & facilities
Nice place for a few days. Clean snd convenient to airport. Pool area was nice and the secured parking was great. Very responsive staff.
Stayed 3 nights in Oct 2025

10/10 Excellent

Shanice

Stayed 1 night in Oct 2025

10/10 Excellent

Manisha

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Clean room quiet
Stayed 1 night in Oct 2025

8/10 Good

Akkeyia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Has potential
Stayed 2 nights in Oct 2025

10/10 Excellent

Fiona

Liked: Cleanliness, staff & service
The shower head needs to be replaced but overall a pleasant place to be
Stayed 1 night in Oct 2025

2/10 Terrible

ALEJANDRO

Business traveller
Disliked: Cleanliness, staff & service, amenities
Also impossible to arrive their , instructions are no convenient , I drove over 30 minutes more to find my way to the hotel. Nobody at the reception they just sent instructions very Impersonal , no food discount no room upgrade. They gave me a wrong room I opened there was someone else I was about of living the place and ask for a full reimburse. This hotel lies everything I don’t recommend it at all
Stayed 1 night in Oct 2025

6/10 Okay

Lamia

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Upon arrival I was placed in a room a random room by staff, not knowing I had to download WhatsApp to actually find my exact room. The only good thing from this hotel is that the staff was pleasant but maybe because I couldn’t understand their language. The Tv is slow, remote backs are broken, and wifi is extremely slow! Sheets were stained and hair on sheets. I had noisy neighbors who were also smoking cigarettes after I saw a sign that said no smoking. It’s a nice hotel, it’s just very outdated. I would never stay here again due to my phone not working and the food is horrible! The only perk is it’s close to the airport. The transportation driver said it’s a unsafe neighborhood and tourists should’nt be in this area. We couldn’t even do excursions because it’s not in a hotel zone. It was our first time coming here so next time I will do something more better. Book at your own risk!
Stayed 2 nights in Oct 2025

10/10 Excellent

Myroslav

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check-In process was very easy as everything was done through WhatsApp. Room was clean and had a great view of the backyard pool. The food available at the restaurant downstairs was some of the best we had in Cancun. Exceptional service!
Stayed 1 night in Oct 2025

8/10 Good

Juan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was ok. Wife was terrified by how we had to get into parking lot and room as there is no one there at night so you have to do it yourself. All the lights where off when we got there so we had to use our phones also as soon as we got into the room we had to turn on the A/C cuase the room was like a steam room about 10 minutes went by and the power went out for about 5 minutes cane back on for like 5 minutes and then went out again. I liked the hotel just the location at night is not the best and having to get off your car to go into the parking is not great either over all it was fine
Stayed 1 night in Oct 2025