The hotel itself is still very nice, and we will return to it. For the first time, we had a shoddy room. There was no heat, the toilet barely functioned, the clock didn't work, there was no hand soap, and the room smelled as if it hadn't been used in a long time. When I contacted the front desk, they did send up soap and a space heater, so we were able to muddle through when the temperature outside was 29 degrees.