Compare Romantic Hotels in Carlisle

I had a very disappointing experience at this hotel and would not recommend staying here. First, I requested an extra blanket and was told they do not provide additional blankets. The staff member acted as if I was asking for something unreasonable, which was surprising for such a basic request. The breakfast situation was unacceptable. It was overcrowded, only available until 9am, and felt very unsanitary. The staff member handling food was not wearing gloves, and items were barely restocked. They would bring out just a few mini muffins at a time, which were gone instantly, and there was only one waffle maker for a large number of guests. The pool area was even worse. The chlorine level was so strong it burned our eyes and skin. Although there was a posted capacity of 15 people, there were easily over 50 people in the pool at one point. Children were entering without adult supervision, and there were constantly people coming and going through side doors. It was clear that management had no control over who was using the facilities. We later found out that people come there on weekends just to party and use the pool. To make matters worse, there were no towels available in the pool area despite checking multiple times. The area itself was dirty, with garbage around and visible mold. There was even a door off its hinges near the mechanical room, which felt unsafe. Back in the room, we only received two towels despite booking for four guests. The stairwells were dirty.

Breakfast was nice. “Star” was very friendly and accommodating

When I went to the front desk this morning at 4:30 AM to catch my shuttle that I had reserved, I was informed that the shuttle driver had called in sick and there was no ride to the airport for me. When I asked what my alternatives were, the front desk clerk said I might have a guy, I can call him and see if he’s awake, but you’ll have to pay for it. I said if I’m paying, I’ll just call an Uber. I asked if the hotel would reimburse me she said no. She was not apologetic, or helpful and actually fairly rude considering my situation, left without a ride and no advance notice. Don’t trust the Airport Shuttle advertisement at this hotel. Stay somewhere more reputable.

Yes

Front desk staff were not very inviting, no hello when we said hello, no good morning when we said good morning, not even a smile or a thank you. I am disabled and I had my own shower chair but we forgot the screws to put it together so it was a relief that the hotel offered one. Breakfast was good but for me who is in a wheelchair found it very hard to get around to get my own food, hardly any space and no designated area for me to sit and eat, found myself constantly saying I am sorry because I was in the way. The body wash, shampoo and conditioner is a great addition but it was disgusting! All 3 bottles were full of mold and mildew on them. I will say I loved the way the hotel smelled! I asked the hotel staff what the scent was but i was ignored. The bright market was so cute but the food items were dusty.

Room was very quiet even with a noisy convention taking place.