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ZiOne Luxury Hotel Cartagena

3.5 star property

Photo gallery for ZiOne Luxury Hotel Cartagena

Superior Suite, 1 King Bed, Jetted Tub | Deep-soaking bathtub
Reception
Superior Suite, 1 King Bed, Jetted Tub
Superior Suite, 1 King Bed, Jetted Tub
Outdoor pool

Reviews

8.2 out of 10
Very good

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Bar

Explore the area

View map
Calle 5 # 3 - 14 - Bocagrande, Cartagena, 130001
  • Place, Bocagrande Beach
    ‪5 min walk‬
  • Place, Rio Cartagena Casino
    ‪5 min walk‬
  • Place, Castillo Grande Beach
    ‪11 min walk‬
  • Airport, Cartagena (CTG-Rafael Núñez Intl.)
    ‪40 min drive‬

Room options

View all photos for Standard Room, 2 Double Beds, Non Smoking

Standard Room, 2 Double Beds, Non Smoking

Standard Room, 2 Double Beds, Non Smoking

8.2 out of 10
Very good
(25 reviews)
  • City view
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Standard Room, 1 Double Bed, Non Smoking

Standard Room, 1 Double Bed, Non Smoking

Standard Room, 1 Double Bed, Non Smoking

8.2 out of 10
Very good
(18 reviews)
  • City view
  • 16 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Junior Room, 1 King Bed, Non Smoking, Hot Tub - No view

Junior Room, 1 King Bed, Non Smoking, Hot Tub - No view

Junior Room, 1 King Bed, Non Smoking, Hot Tub - No view

9.0 out of 10
Wonderful
(4 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Superior Suite, 1 King Bed, Jetted Tub

Superior Suite, 1 King Bed, Jetted Tub

Superior Suite, 1 King Bed, Jetted Tub

  • Sea view
  • 100 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Superior Room with living Room - No view

Superior Room with living Room - No view

Superior Room with living Room - No view

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Business Room, 1 Double Bed, Non Smoking

Business Room, 1 Double Bed, Non Smoking

Business Room, 1 Double Bed, Non Smoking

8.0 out of 10
Very good
(1 review)
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

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About the area

Cartagena

Located in Cartagena (Bocagrande), ZiOne Luxury Hotel Cartagena is a 3-minute walk from Bocagrande Beach and 8 minutes by foot from Castillo Grande Beach. .This hotel is 2.2 mi (3.5 km) from Clock Tower and 2.2 mi (3.6 km) from Cartagena de Indias Convention Center.

What's nearby

  • Centro Comercial Nao - 3 min walk - 0.3 km
  • Bocagrande Beach - 5 min walk - 0.4 km
  • Rio Cartagena Casino - 5 min walk - 0.4 km
  • Castillo Grande Beach - 11 min walk - 1.0 km
  • El Laguito Beach - 11 min walk - 1.0 km

Getting around

  • Rafael Nunez Intl. Airport (CTG) - 20 min drive

Restaurants

  • ‪Kanuu Restautant (InterContinental) - ‬2 min walk
  • ‪Restaurante DUNIA - ‬3 min walk
  • ‪Italian Pizza & Pasta - ‬1 min walk
  • ‪Arepas Pues - ‬2 min walk
  • ‪Cilantro Cevicheria - ‬3 min walk

About this property

ZiOne Luxury Hotel Cartagena

ZiOne Luxury Hotel Cartagena offers 51 air-conditioned accommodations with minibars and laptop-compatible safes. Beds feature premium bedding. 51-inch flat-screen televisions come with satellite channels.

This Cartagena hotel provides complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Irons/ironing boards and hair dryers can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool.
Make yourself at home in one of the 51 air-conditioned rooms featuring minibars and flat-screen televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms have complimentary toiletries and hair dryers. Conveniences include laptop-compatible safes, as well as phones with free local calls.
Take advantage of recreation opportunities such as an outdoor pool or take in the view from a rooftop terrace and a garden. Additional amenities at this hotel include complimentary wireless internet access and tour/ticket assistance.
You can enjoy a meal at the restaurant serving the guests of ZiOne Luxury Hotel Cartagena, or stop in at the snack bar/deli. Relax with your favorite drink at the bar/lounge or the poolside bar. A complimentary continental breakfast is served daily from 7:00 AM to 10:00 AM.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage. A roundtrip airport shuttle is available for a surcharge.
A complimentary continental breakfast is served each morning between 7:00 AM and 10:00 AM.
ZiOne Luxury Hotel Cartagena has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Return airport shuttle (surcharge)

Food and drink

  • Free continental breakfast available daily 7:00 AM to 10:00 AM
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Things to do

  • Outdoor pool

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Outdoors

  • Garden
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 step to reach entrance
  • Doorbell and phone notification
  • Upper floors accessible by stairs only
  • Visual alarms in hallways
  • Well-lit path to entrance

More

  • 1 building
  • 14 floors
  • Built in 100
  • Smoke-free property

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 51-inch flat-screen TV with satellite channels

Food and drink

  • Minibar

More

  • Air conditioning
  • Free local calls
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Early check-in subject to availability

Early check-in is available for a fee

Contactless check-in available

Minimum check-in age: 18

Check-out

Check-out before noon

Contactless check-out available

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Children may not be eligible for complimentary breakfast

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay the following charge at the property: Colombia Value-Added Tax (VAT) at 19%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Colombia and who pay using a foreign card or via a bank transfer from outside Colombia. This exemption applies only to tourist package bookings (accommodation plus other travel services).

We have included all charges provided to us by the property.

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Administrative fee: COP 9500 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Tax ID - 900904020-2
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Property Registration Number RNT 60221

We should mention

This property does not have elevators
If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian citizens) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

ZiOne Luxury Cartagena

Zione Cartagena Cartagena

ZiOne Luxury Hotel Cartagena Hotel

ZiOne Luxury Hotel Cartagena Cartagena

ZiOne Luxury Hotel Cartagena Hotel Cartagena

ZiOne Luxury Hotel Cartagena Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 296 out of 601 reviews
Rating 8 - Good. 148 out of 601 reviews
Rating 6 - Okay. 77 out of 601 reviews
Rating 4 - Poor. 34 out of 601 reviews
Rating 2 - Terrible. 46 out of 601 reviews

8.8/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Sara

Travelled with group
Liked: Cleanliness, staff & service, amenities
They are very accommodating and friendly. 10/10 recommend.
Stayed 2 nights in Feb 2026

6/10 Okay

PAUL

Was not luxury, bathroom needs attention, toilet cover or lid was broken , tiles needs to be regrouted, toliet did not flush properly. and they charge to bring a guest, even if you register for two.location was good, for walking to either beaches. Two supermarkets less than two blocks away
Stayed 7 nights in Jan 2026

10/10 Excellent

Miguel Angel

Liked: Cleanliness, amenities, property conditions & facilities
Buena atención
Stayed 3 nights in Jan 2026

10/10 Excellent

kenneth

Liked: Amenities, property conditions & facilities
Stayed 5 nights in Jan 2026

6/10 Okay

geovonni

Business traveller
Everything was cool
Stayed 3 nights in Jan 2026

10/10 Excellent

John

Stayed 1 night in Jan 2026

2/10 Terrible

Cira

Disliked: Amenities
Check in was at 3 and didn’t get our key card till almost 4. Not only did we get the room late but the key card never worked for us. There weren’t any towels in the room
Stayed 2 nights in Dec 2025

6/10 Okay

Frederick

Stayed 8 nights in Dec 2025

10/10 Excellent

Darren

Stayed 2 nights in Nov 2025

8/10 Good

Antonio

Travelled with group
Liked: Cleanliness, property conditions & facilities
Rooms were clean, staff was very friendly
Stayed 9 nights in Nov 2025

8/10 Good

Bryson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My room was on the corner and was very noisy. I slept just fine, but it was very loud at all times of the day. People yelling all night.
Stayed 1 night in Oct 2025

10/10 Excellent

Genith

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2025

4/10 Poor

Rigoberto, Tortola

Travelled with group
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
I really wished the private hot tub would have been working, is this is the reason i decided to stay here.
Stayed 4 nights in Oct 2025

10/10 Excellent

Regis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2025

10/10 Excellent

Olufunmilayo

Liked: Cleanliness, staff & service, property conditions & facilities
great place
Stayed 3 nights in Sep 2025

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2025

8/10 Good

derrick

Stayed 1 night in May 2025

4/10 Poor

Safiya

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
This hotel seem like they were annoyed with me and my husband being there. They treated us a bit different from other travelers. They gave us the room with terrible view and the ceiling in the bathroom was leaking. Then we had no water for a couple hours. They didn’t clean our room in a timely manner the over all stay was not ideal however we made it work.
Stayed 8 nights in Aug 2025

10/10 Excellent

Diego

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2025

10/10 Excellent

Rafael

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Great affordable hotel, close to everything in walking distance. Boca grande beach, 5 min. Make sure hot water shower is working, lol. Thanks
Stayed 2 nights in Aug 2025

10/10 Excellent

Rodrigo

Liked: Cleanliness, staff & service, property conditions & facilities
Great room, great view. The only bad thing was having to walk up 2 flights of stairs to get to the room.
Stayed 4 nights in Aug 2025

10/10 Excellent

Víctor

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Aug 2025

4/10 Poor

Moise, Fort Riley

Stayed 3 nights in Aug 2025

10/10 Excellent

CARLOS

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

6/10 Okay

Elias

Liked: Cleanliness, staff & service
Air conditioning cut off at 2am and was blazing hot all night
Stayed 1 night in Jul 2025