Book Premier Inn Castle Cary accommodation from NZ$131

Lovely comfortable room... We enjoyed a gorgeous breakfast. Staff were very pleasant and most helpful. A very nice atmosphere! Great evening meal!! Parking our car was nice and secure. Thank you again for an enjoyable stay.

When I came into the hotel and was given my room key, the first thing I noticed was the smell of dampness in the room. The carpet had burned marks all over it and stains and in places was missing carpet and built bar floor. The wallpaper was torn off the walls. The room was filthy dirty had not been cleaned and full of dust and dirt smoked disgusting so did the toilet and shower. There was sick and vomit on the side of the wall dried in there are multiple stains on the roof on the walls of the hotel room and over the bed. The mattress was completely filthy. Looked about 20 years old. I would not let a dog sleep in the room or even a cat the heating was switched off and did not work because of the pipework had been leaking. They were visible. Water stains all over the floor. All of the paint was peeling off the walls and ceilings and there was black mould on the windows of the hotel room. I went straight back to the hotel front desk and said the room is nothing like the ones in your photographs and I was told the hotel had not been redone for a long time and they know there is issues with the hotel and they’re trying to upgrade some of the rims when they can afford to do it however this is just the way their rooms are right now I asked and demanded to be moved to a different room. I was then shown another room which was even worse there is no elevator in the hotel room a lot of stairs and the hotel room smells of cigarettes and dogs and there was rubbish all through the hallwa

Breakfast was everything you'd want and more. A great start to an active day with the kids at Wookey hole attraction or walking the country side.

Nice clean room, tv in room signal not good at times, staff friendly , good choice of food available both evening meal and breakfast. A small hiccup with food order in the evening but rectified when paid for.

Clean room staff very friendly and a lovely breakfast

Clean room, lovely spa and super helpful staff