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Rooms clean and warm but could do with a freshen up decoratively. Staff were very helpful. My only issue was the lack of disabled facilities. The ground floor rooms were sorted, but no walk in shower was available for us, and the small lift in the bar area was not working, nor did I see anyone attending to it during our 2 night stay. This limited where my family could sit for meals.

travel a lot for work and stay in hotels two to three nights a week. I’ve stayed in many hotels, from three-star to five-star. The main reasons I return to a hotel are cleanliness, good service, and friendly staff. Unfortunately, my experience at this hotel was disappointing. When I arrived, the front desk staff member did not look professional. His appearance was untidy, with his shirt sleeves rolled up showing his tattoo and his nails were dirty. Which made the hotel feel more like a rough bar than a welcoming place to stay. The check-in was not friendly. He did not say “welcome” or “good afternoon.” He just asked for my last name. When I asked about parking, he told me it was expensive and suggested I park somewhere cheaper five minutes away. I felt this was not helpful and came across the wrong way. I also asked about food. When he mentioned pizza, which I don’t like. I then asked about a restaurant nearby, and he said it was very good but expensive. I felt there was too much focus on price, which made me uncomfortable. As a guest arriving in business attire, I expected a more professional and welcoming service. Instead, I felt judged and slightly insulted. I hope this feedback helps improve the service in the future.

Good value.

The whole stay at the hotel was wonderful from the staff at the front desk, to the food in the restaurant, a great experience. The room was spacious and very clean and was also very quiet, despite there being lots of people in the hotel.

Really brilliant stay and would go back

Well where do i start. This hotel needs a good makeover or even shut down. The guy that checked us in was lovely 😍. It advertised it has a lift and both were broken we were on top floor and with breathing difficulties we struggled. Rooms are awful old carpets, mold on shower curtain, no wardrobe only hanging space on a rail that was wobbly, sink was in room, old furniture, the only thing that was nice was the comfortable bed but even this was small. Hotels.Com i recommend you taking this hotel off your site as it will make the company to look bad. Hotel is like fawlty towers never will we stay here again too far out from town too