10/10 Excellent
Nick
Business traveller
12 Dec 2025
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had booked a king room - with a view. Arrived late and after dark due to a flight delay; checked in without even thinking to make sure about the view... I just wanted to put my bag in the room and head back down to the bar for a bite to eat before the kitchen closed.
Woke up the next morning, opened the curtain and was so disappointed to see my view was basically (mostly) the parking lot, a few houses across street and a very small/boring 'mountain'. Hence 'mountain' view...
On my way out I stopped by the front desk to ask if I might be able to move to a room on the other side of the hotel - with a proper view. I was told that I was in the 'room type' that I had booked... He then suggested that I check back later that morning. I had to leave for a meeting but called the Adero afterwards and spoke to a very nice Gent by the name of Pacci. I explained my situation (GF was arriving that day and I had sold her on the Adero views) and he immediately said - no worries, I can take care of your request. I asked Pacci what I would need to pay in addition for the new room, fully expecting to pay for an upgrade and he simply said that there would be no charge... Just go to the front desk and get your new keys.
The new room was wonderful - stunning views...
Thanks Pacci!
Issues happen - how they are dealt with truly define the property.
This is a great resort - in a wonderful area. Highly recommended!
Nick
Stayed 3 nights in Dec 2025
