Book Premier Inn Chapel Amble accommodation from NZ$130

My wife and I had a one night stay. We had arrived earlier than expected but our room was ready for us. On the following morning we enjoyed a lovely continental breakfast with spectacular views of the bay. All in all a very special treat for us.

We booked to stay in a “luxury apartment” in a castle, they put us in an another building away from the castle instead! This building backed onto a building site complete with noisy vehicles, mess and a skip! Rear windows were filthy. Seaview was obstructed by a hill directly in front (the castle was at the top of the hill, and the accommodation they put us in was a few minutes walk below that). Told on arrival they wouldn’t be cleaning during our 4 night stay. When we questioned this, hotel reception staff were rude and tried to gaslight us by saying we should have known and that we didn’t know what self catering accommodation meant! There was no soundproofing, so we could clearly hear the people above us, children running around and children’s electronic toys being played with again and again. The hotel restaurant bizarrely specialises in a combination of pizza and borscht. The hotel clearly know that their listing is not accurate. Instead of trying to address our concerns, they were rude and bordering on menacing. Because the situation was so unpleasant and so bizarre, we did some research and discovered this has been going on a long time. They use a PR agency to create fake reviews. Please see my photos so you can make an informed decision! If I’d wanted to stay in a horrible building with no privacy and no soundproofing and no cleaning and no services, I wouldn’t have needed to pay the prices that Camelot Castle Hotel are charging.

It’s a great place, feels a bit special, relaxing, good location, great spa and pool, nice food, good bar, accommodation was lovely. Going out of season was a great idea too, less expensive, less traffic, easy parking. EV charging in the car park too. Shhhh don’t tell too many people 😉

Always a great stay, with helpful friendly staff. Thanks for always being a reliable team proving a strong service. Look forward to my next stay

Lovely stay but spoilt by food quality

We had a brilliant overnight stay in this old pub in this tiny cove. The staff are really lovely and the food was excellent. Very comfortable bed and a nice clean fresh bathroom. Breakfast was large and tasty. There's a bit of plumbing noise but you can expect that in old buildings.