Cheltenham Chase Hotel & Spa

4.0 star property

Room options

View all photos for Classic King Room

Classic King Room

Classic King Room

9.0 out of 10
Wonderful
(22 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Accessible Twin Room

Classic Accessible Twin Room

Classic Accessible Twin Room

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Classic Twin Room

Classic Twin Room

Classic Twin Room

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Classic Accessible King Room

Classic Accessible King Room

Classic Accessible King Room

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Family Room

Classic Family Room

Classic Family Room

10.0 out of 10
Exceptional
(2 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Superior King Room

Superior King Room

Superior King Room

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Twin Room

Superior Twin Room

Superior Twin Room

  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Suite

Suite

Suite

  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed

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About the area

Cheltenham

Located in Cheltenham, Cheltenham Chase Hotel & Spa is in the business district, within a 10-minute drive of University of Gloucestershire and Kingsholm Stadium. .This spa hotel is 4.8 mi (7.7 km) from Cheltenham General Hospital and 5.2 mi (8.3 km) from The Promenade.

What's nearby

  • Crickley Hill Country Park - 3 min drive - 4.1 km
  • Prinknash Abbey - 4 min drive - 4.3 km
  • Barnwood Arboretum & Park - 5 min drive - 6.1 km
  • Gloucester Ski and Snowboard Centre - 6 min drive - 9.0 km
  • University of Gloucestershire - 8 min drive - 7.6 km

Getting around

  • Gloucester Station - 14 min drive

Restaurants

  • ‪The Wagon and Horses - ‬4 min drive
  • ‪The Old Elm Inn - ‬5 min drive
  • ‪Phoenix Café - ‬8 min drive
  • ‪Hucclecote RFC - ‬5 min drive
  • ‪The BMI Club - ‬5 min drive

About this property

Cheltenham Chase Hotel & Spa

Cheltenham Chase Hotel & Spa offers 122 accommodations with laptop-compatible safes and hair dryers. 40-inch LCD televisions come with satellite channels. Bathrooms include bathtubs or showers and complimentary toiletries.

This Cheltenham hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

An indoor pool, an outdoor pool, and a hot tub are on site. Other recreational amenities include a fitness center.

Children under 16 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 4 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic. The spa is equipped with a hot tub.

The spa is open daily. Guests under 14 years old are not allowed in the spa.

Make yourself at home in one of the 122 guestrooms featuring refrigerators and LCD televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as laptop-compatible safes and desks.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, including an outdoor pool, an indoor pool, and a hot tub. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and a television in a common area.
Enjoy a meal at Hardy Restaurant, or stay in and take advantage of the hotel's 24-hour room service. Wrap up your day with a drink at the bar/lounge. Buffet breakfasts are served on weekdays from 7 AM to 9:30 AM and on weekends from 8:00 AM to 10:30 AM for a fee.
Featured amenities include a business center, express check-out, and dry cleaning/laundry services. Planning an event in Cheltenham? This hotel has 3272 square feet (304 square meters) of space consisting of conference space and 10 meeting rooms. Free self parking is available onsite.
Buffet breakfasts are available for a surcharge on weekdays between 7 AM and 9:30 AM and on weekends between 8:00 AM and 10:30 AM.
Hardy Restaurant - Onsite restaurant.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Buffet breakfast available for a fee 7 AM to 9:30 AM on weekdays and 8:00 AM to 10:30 AM on weekends; GBP 17 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Hardy Restaurant

Things to do

  • Fitness classes
  • Full-service spa
  • Gym
  • Hot tub
  • Indoor pool
  • Outdoor pool
  • Pilates classes
  • TV in common areas
  • Yoga classes

Family friendly

  • Children's games
  • In-room refrigerator
  • Indoor pool
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 10 meeting rooms
  • 3,272 square feet of conference space
  • Business centre

Outdoors

  • Garden
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Spa open daily
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (91 centimetre wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 2 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Local artist showcase
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch LCD TV with satellite channels

Food and drink

  • 24-hour room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 25 per accommodation, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total pets
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately GBP 17.00 per person
  • Pet fee: GBP 25 per accommodation, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit, and a deadbolt lock
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Children under 16 years old are not allowed in the swimming pool without adult supervision
Guests under 14 years old are not allowed in the spa
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Chase Hotel Cheltenham
Cheltenham Chase
Cheltenham Chase Hotel
Cheltenham Chase Hotel QHotels
Cheltenham Chase Hotel QHotels Gloucester
Cheltenham Chase QHotels
Cheltenham Chase QHotels Gloucester
Cheltenham Chase Hotel Gloucester
Cheltenham Chase Gloucester
The Cheltenham Chase Hotel QHotels

Cheltenham Chase Hotel & Spa Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 448 out of 1000 reviews
Rating 8 - Good. 305 out of 1000 reviews
Rating 6 - Okay. 141 out of 1000 reviews
Rating 4 - Poor. 58 out of 1000 reviews
Rating 2 - Terrible. 48 out of 1000 reviews

8.6/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

Reviews

8/10 Good

Malcolm, stockport

Stayed 2 nights in Dec 2025

10/10 Excellent

Suzanne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a nice hotel - staff very friendly and obliging
Stayed 1 night in Dec 2025

8/10 Good

Sarene

Stayed 5 nights in Nov 2025

6/10 Okay

Laura

Liked: Cleanliness, staff & service
Disliked: Amenities
The pool & wellness suite was out of action which was very disappointing as it was the sole reason I stayed at Chase rather than central Cheltenham. But the room was clean & comfortable, and breakfast was good
Stayed 1 night in Dec 2025

10/10 Excellent

Jordan

Stayed 5 nights in Nov 2025

10/10 Excellent

Robert

Stayed 1 night in Nov 2025

10/10 Excellent

Jo

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Fabulous room, and service
Stayed 2 nights in Dec 2025

8/10 Good

Iko

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Very comfortable suite, great food
Stayed 2 nights in Nov 2025

10/10 Excellent

Clare

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Very comfortable, clean room and facilities. Good breakfast.
Stayed 1 night in Nov 2025

10/10 Excellent

Louie

Stayed 3 nights in Nov 2025

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it last minute booking and no nonsense... room and bed huge, dark quiet and close to reception...
Stayed 1 night in Nov 2025

6/10 Okay

Moneeba

Stayed 1 night in Nov 2025

2/10 Terrible

MITCHELL, BURY ST EDMUNDS

Travelled with family
Disliked: Amenities, property conditions & facilities
DREADFUL STAY FROM START TO FINISH. I WILL NEVER EVER STAY THERE AGAIN.DREADFUL CUSTOMER SERVICE/ AWFUL FOOD/ UNBEARABLE FREEZING SWIMMING POOL/ DREADFULLY HARD UNCOMFORTABLE BEDS / DOUBLE ROOM HOLDING CHARGES APPLIED TO CREDIT CARD & SO IT GOES ON. A FORMAL COMPLAINT HAS BEEN MADE BUT AS YET NOBODY HAS BOTHERED TO PROPERLY SPEAK TO MYSELF FROM THE HOTEL IN QUESTION !!! ,WHICH IM AFRAID THEREFORE SPEAKS VOLUMES !!.
Stayed 2 nights in Nov 2025

8/10 Good

Paul

Stayed 1 night in Nov 2025

8/10 Good

John

Stayed 1 night in Nov 2025

10/10 Excellent

Valerie

Liked: Cleanliness, amenities, property conditions & facilities
Yes all was as we expected very good.
Stayed 2 nights in Nov 2025

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My fiancé and I spent 2 nights at Cheltenham Chase last weekend. Having read a few mixed reviews I was a little hesitant to book but went ahead and prepared for an underwhelming experience. However my fiancé and I were very pleasantly surprised and honestly our experience significantly exceeded our expectations on a number of levels. The room was a good size, king or super king size bed and comfortable mattress. Clean and basically well equipped. A lovely countryside view whee ref. Looking above the car park. We had 2 evening meals and 2 breakfasts. All delicious and hot. The spa area was clean and not crowded at any point. At times a little busier than others but some very quiet periods. Absolutely loved the pool temperature, and use of the jacuzzi, steam room and sauna. All great temperatures for me. Shower facilities all good. We paid a very reasonable price, a little reduced via a hotel app. Lots of friendly and helpful staff. The only obvious improvements we would have asked for would have been automatic provision of robes, more information in the room regarding meal options and other info about available services and facilities etc and more info offered at the desk as we arrived. Overall a great stay and I’m hoping to set up a membership to be able to use the spa facilities regularly which I found incredibly relaxing 👍
Stayed 2 nights in Nov 2025

6/10 Okay

Lee

Liked: Cleanliness
Room in good condition and regularly serviced. However heating was not working for first day of stay. Staff provided a heater for our room, but the restaurant was also unbearably cold, so much so our first breakfast there was a misery, and we were relieved to leave the room. Quality and variety of food at breakfast was not what we were accustomed to in a 4 star hotel.
Stayed 4 nights in Nov 2025

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities
Comfy clean room, great spa facilities, good breakfast. Quiet location with lots of parking.
Stayed 1 night in Oct 2025

8/10 Good

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was clean. Plenty of tea and coffee. Staff at check in were friendly. The only issue we had was the TV kept turning itself on and off. If we were staying longer it would have been an issue.
Stayed 1 night in Nov 2025

8/10 Good

Jill

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel in the chaos of the road works!
Stayed 1 night in Oct 2025

10/10 Excellent

Laurence

Stayed 1 night in Nov 2025

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
accommodate hotel allow us to check in early as we are like arrived from America
Stayed 1 night in Sep 2025

10/10 Excellent

Acv

Stayed 1 night in Nov 2025

8/10 Good

Les

Liked: Cleanliness, staff & service, amenities
Room was nice and big and very clean.
Stayed 2 nights in Nov 2025