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Cheltenham Chase Hotel & Spa

4.0 star property

Photo gallery for Cheltenham Chase Hotel & Spa

Daily buffet breakfast (GBP 17.00 per person)
Couples treatment room(s), hot tub, body treatments, aromatherapy
Indoor pool, outdoor pool
Gym
Aerial view

Reviews

8.2 out of 10
Very good

Popular amenities

  • Spa pool
  • Pet-friendly
  • Free Wi-Fi

Explore the area

View map
Shurdington Road, Brockworth, Cheltenham, England, GL3 4PB
  • Place, Crickley Hill Country Park
    ‪3 min drive‬
  • Place, Prinknash Abbey
    ‪4 min drive‬
  • Place, University of Gloucestershire
    ‪8 min drive‬

Room options

View all photos for Classic King Room

Classic King Room

Classic King Room

8.8 out of 10
Excellent
(15 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Accessible Twin Room

Classic Accessible Twin Room

Classic Accessible Twin Room

  • Sleeps 2
  • 2 Single Beds

View all photos for Classic Twin Room

Classic Twin Room

Classic Twin Room

8.0 out of 10
Very good
(1 review)
  • Sleeps 2
  • 2 Single Beds

View all photos for Classic Accessible King Room

Classic Accessible King Room

Classic Accessible King Room

  • Sleeps 2
  • 1 King Bed

View all photos for Classic Family Room

Classic Family Room

Classic Family Room

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Superior King Room

Superior King Room

Superior King Room

  • Sleeps 2
  • 1 King Bed

View all photos for Superior Twin Room

Superior Twin Room

Superior Twin Room

  • Sleeps 2
  • 2 Single Beds

View all photos for Suite

Suite

Suite

  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed

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About the area

Cheltenham

Located in Cheltenham, Cheltenham Chase Hotel & Spa is in the business district, within a 10-minute drive of University of Gloucestershire and Kingsholm Stadium. .This spa hotel is 4.8 mi (7.7 km) from Cheltenham General Hospital and 5.2 mi (8.3 km) from The Promenade.

What's nearby

  • Crickley Hill Country Park - 3 min drive - 4.1 km
  • Prinknash Abbey - 4 min drive - 4.3 km
  • Barnwood Arboretum & Park - 5 min drive - 6.1 km
  • Gloucester Ski and Snowboard Centre - 6 min drive - 9.0 km
  • University of Gloucestershire - 8 min drive - 7.6 km

Getting around

  • Gloucester Station - 14 min drive

Restaurants

  • ‪The Wagon and Horses - ‬4 min drive
  • ‪The Old Elm Inn - ‬5 min drive
  • ‪Ruby's Birdlip - ‬6 min drive
  • ‪Phoenix Café - ‬8 min drive
  • ‪The Ridge & Furrow - ‬8 min drive

About this property

Cheltenham Chase Hotel & Spa

Hotel with a full-service spa, in the vicinity of University of Gloucestershire
Cheltenham Chase Hotel & Spa offers 122 accommodations with laptop-compatible safes and hair dryers. 40-inch LCD televisions come with satellite channels. Bathrooms include bathtubs or showers and complimentary toiletries.

This Cheltenham hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

An indoor pool, an outdoor pool, and a hot tub are on site. Other recreational amenities include a fitness center.

Children under 16 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 4 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic. The spa is equipped with a hot tub.

The spa is open daily. Guests under 14 years old are not allowed in the spa.

Make yourself at home in one of the 122 guestrooms featuring refrigerators and LCD televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as laptop-compatible safes and desks.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, including an outdoor pool, an indoor pool, and a hot tub. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and a television in a common area.
Enjoy a meal at Hardy Restaurant, or stay in and take advantage of the hotel's 24-hour room service. Wrap up your day with a drink at the bar/lounge. Buffet breakfasts are served on weekdays from 7 AM to 9:30 AM and on weekends from 8:00 AM to 10:30 AM for a fee.
Featured amenities include a business center, express check-out, and dry cleaning/laundry services. Planning an event in Cheltenham? This hotel has 3272 square feet (304 square meters) of space consisting of conference space and 10 meeting rooms. Free self parking is available onsite.
Buffet breakfasts are available for a surcharge on weekdays between 7 AM and 9:30 AM and on weekends between 8:00 AM and 10:30 AM.
Hardy Restaurant - Onsite restaurant.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Buffet breakfast available for a fee 7 AM to 9:30 AM on weekdays and 8:00 AM to 10:30 AM on weekends; GBP 17 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Hardy Restaurant

Things to do

  • Fitness classes
  • Full-service spa
  • Gym
  • Hot tub
  • Indoor pool
  • Outdoor pool
  • Pilates classes
  • TV in common areas
  • Yoga classes

Family friendly

  • Children's games
  • In-room refrigerator
  • Indoor pool
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 10 meeting rooms
  • 3,272 square feet of conference space
  • Business centre

Outdoors

  • Garden
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Spa open daily
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (91 centimetre wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 2 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Local artist showcase
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch LCD TV with satellite channels

Food and drink

  • 24-hour room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 25 per accommodation, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total pets
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately GBP 17.00 per person
  • Pet fee: GBP 25 per accommodation, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit, and a deadbolt lock
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Children under 16 years old are not allowed in the swimming pool without adult supervision
Guests under 14 years old are not allowed in the spa
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Chase Hotel Cheltenham
Cheltenham Chase
Cheltenham Chase Hotel
Cheltenham Chase Hotel QHotels
Cheltenham Chase Hotel QHotels Gloucester
Cheltenham Chase QHotels
Cheltenham Chase QHotels Gloucester
Cheltenham Chase Hotel Gloucester
Cheltenham Chase Gloucester
The Cheltenham Chase Hotel QHotels

Cheltenham Chase Hotel & Spa Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 454 out of 1007 reviews
Rating 8 - Good. 308 out of 1007 reviews
Rating 6 - Okay. 139 out of 1007 reviews
Rating 4 - Poor. 58 out of 1007 reviews
Rating 2 - Terrible. 48 out of 1007 reviews

8.8/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

Reviews

8/10 Good

Anwen

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice break
Stayed 1 night in Oct 2025

8/10 Good

Bruce

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Yes the room was very clean and spacious
Stayed 1 night in Oct 2025

6/10 Okay

Jonathan

Stayed 1 night in Oct 2025

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2025

6/10 Okay

Christine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was a good size but sadly only one side of the bed had a plug socket and usb, the other side didn't have anything which I found odd. Proves difficult when there are two of you sharing and you want to charge your phone etc. The heating in the room did not work so it was quite chilly although the towel heater in the bathroom was hot which kept that room warm. The pillows were feather so very very soft, even with two and the duvet was also feather which isn't great when you want to snuggle down and you get We had an evening meal which was perfect, the staff very friendly and attentive, very relaxed atmosphere and the food was delicious. Breakfast was good, although would vmhave been nice to have had a variety of egg, such as scrambled in offer. Very basic breakfast options, sausages, eggs, mushrooms, beans, bacon, roasted tomato, hash brown and fried bread. Continental options were good with a selection of pastries cereal and juices. Overall this was our second stay so we knew what to expect, but perhaps a little more English breakfast options would have been nice. Parking was OK but with only 6 disabled spaces, we had to park further away which was difficult for my husband. Perhaps more accessible parking. Overall another nice stay.
Stayed 1 night in Oct 2025

6/10 Okay

Bradley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
There was only one negative to the hotel and that is the pool area. Smallest of small steam room/sauna & hot tub. Towels given for the pool area had holes in/ mens toilet out of order/smallest of showers in the changing room. The hotel itself you cant fault and is really decent but when you book a hotel spa and the spa pool area is really poor it effects the over experience. Bar staff really friendly and helpful with local knowledge. 10/10 for them.
Stayed 1 night in Oct 2025

8/10 Good

Marcus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2025

10/10 Excellent

lisa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, good amount of parking, excellent breakfast
Stayed 1 night in Oct 2025

8/10 Good

Nora

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
breakfast good parking was good break
Stayed 2 nights in Oct 2025

6/10 Okay

Lucy

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
I’m surprised this hotel is called a spa hotel, it’s more of a hotel with overpriced treatments, a tiny pool and hot tub. There was only beds too and with a hotel as large as that 2 is crazy.
Stayed 1 night in Oct 2025

8/10 Good

Claudine

Stayed 2 nights in Oct 2025

8/10 Good

Carol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
parking easy and secure. Room very clean. Did not use spa
Stayed 2 nights in Oct 2025

6/10 Okay

Mr J

Travelled with family
Liked: Room comfort
We arrived late on Thursday evening. We stood at the reception having to press the bell twice before any came to check us in. Stood for 5-6 minutes. When we arrived to our room, the kids sofa bed had not been made and we had no sheets, pillows etc for them. Booking a suite with four persons I would have expected the bed to be made up. The breakfast was really nice.
Stayed 1 night in Oct 2025

10/10 Excellent

Neil

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel . Very comfortable bed . The room was excellent . Breakfast in the morning was also very good, with lots of options . The gym which is available 24 hrs a day was very well equipped and so handy being open all day and night . The swimming pool was also very clean and an ideal start to the day. Excellent hotel and highly recommended!
Stayed 2 nights in Oct 2025

6/10 Okay

Justin

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
The room was very clean and comfortable. Facilities were good. However the service for a Marriott hotel were very poor. Ordered eggs for breakfast that never arrived, coffee machine broken, poor welcome. Spa was good, over crowded, and staff didn’t explain anything. Great hotel but very poor staff.
Stayed 1 night in Oct 2025

10/10 Excellent

SUSAN

Stayed 2 nights in Oct 2025

10/10 Excellent

Mohammad

Stayed 2 nights in Oct 2025

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay. Excellent value and Jack at breakfast needs a pay rise! Fabulous young man
Stayed 1 night in Oct 2025

10/10 Excellent

Lisa

Stayed 2 nights in Oct 2025

8/10 Good

Sam

Stayed 1 night in Aug 2025

6/10 Okay

Gareth

Liked: Cleanliness, property conditions & facilities, room comfort
We pre booked a meal in the restaurant only to be told on arrival that there was a conference and the restaurant was closed. We then had snacks in the bar, but on checkout we’re still charged for the full restaurant package. To be fair this was immediately rectified when I pointed out the error. Apart from that the hotel is good as an overnight stop but not a destination in itself.
Stayed 1 night in Oct 2025

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, room comfort
Stayed for 3 nights & enjoyed it very much, facilities great & service was perfect & the dinner & breakfast very tasty.
Stayed 3 nights in Oct 2025

10/10 Excellent

richard

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff Clean room Good food
Stayed 2 nights in Oct 2025

10/10 Excellent

Suzanne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked 3 rooms for 3 nights to explore Gloucester and surrounding area. The hotel was in the perfect location on outskirts. The hotel staff were friendly and helpful, rooms were clean and good size. The hotels amenities were good too including areas to relax and enjoy a drink in the evening.
Stayed 3 nights in Sep 2025

8/10 Good

jason

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2 night stay. Very nice hotel, took advantage of the facilities all of which very good. Hotel staff helpful with commuting in and out of Cheltenham via bus links. The only disappointment was the price of breakfast, £17. Coffe was poor and from a machine. Personally I’d expect better for the price. Having said this, I enjoyed my stay and would book again when in the area
Stayed 2 nights in Sep 2025