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Bahia Principe Explore Tulum - All Inclusive

4.0 star property

Photo gallery for Bahia Principe Explore Tulum - All Inclusive

4 outdoor pools, pool umbrellas, pool loungers
Property video
Lobby sitting area
Lobby
Aerial view

Reviews

8.2 out of 10
Very good

Popular amenities

  • On private beach
  • Spa pool
  • Breakfast included
  • All-inclusive

Explore the area

View map
Crta Chetumal - Cancun Km 250, Akumal, QROO, 77760
  • Place, Dolphinaris Tulum
    ‪8 min walk‬
  • Place, Riviera Maya Golf Club
    ‪9 min walk‬
  • Place, Aktun Chen
    ‪9 min walk‬
  • Airport, Tulum Intl. Airport (TQO)
    ‪64 min drive‬

Room options

View all photos for Junior Suite

1 bedroom, in-room safe, desk, laptop workspace

Junior Suite

7.6 out of 10
Good
(41 reviews)
  • 38 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite

1 bedroom, in-room safe, desk, laptop workspace

Junior Suite

7.8 out of 10
Good
(11 reviews)
  • 38 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite

1 bedroom, in-room safe, desk, laptop workspace

Junior Suite

  • 38 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite

1 bedroom, in-room safe, desk, laptop workspace

Junior Suite

  • 38 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Superior 2+2)

1 bedroom, in-room safe, desk, laptop workspace

Premium Room (Superior 2+2)

7.6 out of 10
Good
(24 reviews)
  • 38 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Superior 2+2)

1 bedroom, in-room safe, desk, laptop workspace

Premium Room (Superior 2+2)

8.6 out of 10
Excellent
(8 reviews)
  • 38 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Superior 2+2)

1 bedroom, in-room safe, desk, laptop workspace

Premium Room (Superior 2+2)

  • 38 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Superior 2+2)

1 bedroom, in-room safe, desk, laptop workspace

Premium Room (Superior 2+2)

  • 38 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room, Oceanfront (Superior)

1 bedroom, in-room safe, desk, laptop workspace

Premium Room, Oceanfront (Superior)

8.0 out of 10
Very good
(3 reviews)
  • Partial ocean view
  • 38 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room, Oceanfront (Superior)

1 bedroom, in-room safe, desk, laptop workspace

Premium Room, Oceanfront (Superior)

  • Partial ocean view
  • 38 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room, Oceanfront (Superior)

1 bedroom, in-room safe, desk, laptop workspace

Premium Room, Oceanfront (Superior)

  • Partial ocean view
  • 38 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room, Oceanfront (Superior)

1 bedroom, in-room safe, desk, laptop workspace

Premium Room, Oceanfront (Superior)

  • Partial ocean view
  • 38 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for 2 Bedroom Suite

1 bedroom, in-room safe, desk, laptop workspace

2 Bedroom Suite

8.8 out of 10
Excellent
(21 reviews)
  • 76 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds OR 1 King Bed

View all photos for 2 Bedroom Suite

1 bedroom, in-room safe, desk, laptop workspace

2 Bedroom Suite

8.8 out of 10
Excellent
(6 reviews)
  • 76 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds OR 1 King Bed

View all photos for 2 Bedroom Suite

1 bedroom, in-room safe, desk, laptop workspace

2 Bedroom Suite

  • 76 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds OR 1 King Bed

View all photos for 2 Bedroom Suite

1 bedroom, in-room safe, desk, laptop workspace

2 Bedroom Suite

  • 76 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Superior)

1 bedroom, in-room safe, desk, laptop workspace

Premium Room (Superior)

8.4 out of 10
Very good
(32 reviews)
  • 36 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Superior)

1 bedroom, in-room safe, desk, laptop workspace

Premium Room (Superior)

10.0 out of 10
Exceptional
(1 review)
  • 38 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Superior)

1 bedroom, in-room safe, desk, laptop workspace

Premium Room (Superior)

  • 38 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Superior)

1 bedroom, in-room safe, desk, laptop workspace

Premium Room (Superior)

  • 38 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room, Oceanfront (Superior)

1 bedroom, in-room safe, desk, laptop workspace

Premium Room, Oceanfront (Superior)

8.6 out of 10
Excellent
(8 reviews)
  • Partial ocean view
  • 38 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room, Oceanfront (Superior)

1 bedroom, in-room safe, desk, laptop workspace

Premium Room, Oceanfront (Superior)

  • Partial ocean view
  • 38 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room, Oceanfront (Superior)

1 bedroom, in-room safe, desk, laptop workspace

Premium Room, Oceanfront (Superior)

  • Partial ocean view
  • 38 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room, Oceanfront (Superior)

1 bedroom, in-room safe, desk, laptop workspace

Premium Room, Oceanfront (Superior)

  • Partial ocean view
  • 38 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Room

1 bedroom, in-room safe, desk, laptop workspace

Junior Room

  • 38 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Room (Superior 2+2)

1 bedroom, in-room safe, desk, laptop workspace

Premium Room (Superior 2+2)

  • 38 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room, Oceanfront (Superior)

1 bedroom, in-room safe, desk, laptop workspace

Premium Room, Oceanfront (Superior)

  • Partial ocean view
  • 38 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for 2 Bedroom Suite

1 bedroom, in-room safe, desk, laptop workspace

2 Bedroom Suite

9.0 out of 10
Wonderful
(2 reviews)
  • 76 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Superior)

1 bedroom, in-room safe, desk, laptop workspace

Premium Room (Superior)

8.0 out of 10
Very good
(2 reviews)
  • 38 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room, Oceanfront (Superior)

1 bedroom, in-room safe, desk, laptop workspace

Premium Room, Oceanfront (Superior)

  • Partial ocean view
  • 38 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

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About the area

Akumal

When you stay at Bahia Principe Explore Tulum - All Inclusive in Akumal, you'll be on the waterfront, a 5-minute drive from Akumal Beach and 9 minutes from Xel-Há Park. .This all-inclusive property is 13.5 mi (21.7 km) from Tulum Mayan Ruins and 4.1 mi (6.5 km) from Half Moon Bay.

What's nearby

  • Dolphinaris Tulum - 8 min walk - 0.7 km
  • Riviera Maya Golf Club - 9 min walk - 0.8 km
  • Aktun Chen - 9 min walk - 0.8 km
  • Akumal Beach - 6 min drive - 6.7 km
  • Xel-Há Park - 8 min drive - 9.6 km

Getting around

  • Tulum Intl. Airport (TQO) - 64 min drive

Restaurants

  • ‪Bahia Principe Grand Coba - ‬17 min walk
  • ‪Restaurante Yucatan - ‬1 min walk
  • ‪Thali Restaurant - ‬2 min walk
  • ‪Maiko - ‬5 min drive
  • ‪The Truck - ‬5 min walk

About this property

Bahia Principe Explore Tulum - All Inclusive

Bahia Principe Explore Tulum - All Inclusive offers 978 air-conditioned accommodations with safes and complimentary bottled water. Rooms open to balconies. LCD televisions come with satellite channels. Bathrooms include shower/tub combinations with jetted bathtubs and rainfall showerheads, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

Guests can play rounds at the 27-hole golf course and enjoy other recreation facilities including a private beach, 5 outdoor tennis courts, and complimentary bicycles. 4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide, a hot tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Spa Bahia Principe has 4 treatment rooms and outdoor treatment areas. Massages are available on the beach and in the spa; other services include facials, body wraps, and body scrubs. The spa is equipped with a sauna, a hot tub, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Make yourself at home in one of the 978 air-conditioned rooms featuring LCD televisions. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with shower/tub combinations feature jetted bathtubs and rainfall showerheads.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. When the sun is out, a round of golf or a day at the private beach are two great options for taking advantage of the fine weather. Additional amenities at this property include complimentary wireless internet access, concierge services, and an arcade/game room.
Enjoy international cuisine at Yucatan, one of the property's 7 restaurants, or stay in and take advantage of the room service. Relax with a refreshing drink at the beach bar, the poolside bar, or one of 5 bars/lounges. A complimentary buffet breakfast is served daily from 7:00 AM to 10:30 AM.
Featured amenities include a business center, express check-out, and complimentary newspapers in the lobby. Guests may use a roundtrip airport shuttle for a surcharge, and free self parking is available onsite.
A complimentary buffet breakfast is served each morning between 7:00 AM and 10:30 AM.
Yucatan - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
La Gran Tortuga - This fine-dining restaurant specializes in Brazilian cuisine and serves dinner only. Reservations are required. Open daily.
Tequila - This fine-dining restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required. Open daily.
Don Pablo - This fine-dining restaurant serves dinner only. Reservations are required. Open daily.
Thali - This fine-dining restaurant specializes in Indian cuisine and serves dinner only. Reservations are required. Open daily.
Room service is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included.

Food and beverages

Buffet and à la carte meals, snacks, and select beverages included
In-room minibar (some restrictions)
Limited gourmet or à la carte dining

Water activities

Kayaking
Snorkeling
Surfing/body boarding
Windsurfing

Land activities

Bicycling
Fitness facilities
Tennis
Tennis lessons
Volleyball

Lessons/classes/games

Aerobics
Dancing

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Access to offsite nightclubs
Onsite live performances
Theme parties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Return airport shuttle (surcharge)
  • Free uncovered self parking on site
  • Limited on-site self parking

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 5 bars/lounges
  • 7 restaurants
  • A beach bar
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Don Pablo
  • La Gran Tortuga
  • Tequila
  • Thali
  • Yucatan

Things to do

  • 27-hole golf course
  • 4 outdoor pools
  • 5 outdoor tennis courts
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Bicycle tours
  • Billiards/pool table
  • Children's pool
  • Designer stores
  • Ecotours
  • Fitness classes
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Golf
  • Golf carts
  • Golf clubs/equipment
  • Gym
  • Hot tub
  • Kayaking
  • Library
  • Mini golf
  • Nightclub
  • Paddleboard
  • Playground
  • Pro golf lessons
  • Pro golf shop
  • Sauna
  • Shopping
  • Snorkelling
  • Splash pad
  • Waterslide
  • Yoga classes

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • In-room cot
  • Laundry facilities
  • Mini golf
  • Playground
  • Pool gate
  • Snack bar/deli
  • Splash pad
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Beach towels
  • Beach umbrellas
  • Garden
  • In a nature reserve
  • On a private beach
  • On the waterfront
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Body scrubs
  • Body wraps
  • Facials
  • Hot tub
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant

More

  • 3 floors
  • Banquet hall
  • Eco-friendly cleaning products used
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • LCD TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Room service

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: USD 3.06 per accommodation, per night. This tax does not apply to children under 12 years of age.

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 18 years old are not allowed in the spa

Property is also known as

All Inclusive Bahia
All Inclusive Tulum
Bahia All Inclusive
Grand Bahia Principe Tulum All Inclusive All-inclusive property
Grand Bahia Principe Tulum All Inclusive Akumal
Principe Bahia
Principe Tulum
Tulum Bahia
Tulum Principe
Tulum Principe Bahia
Grand Bahia Principe Tulum Akumal
Bahia Principe Tulum Inclusiv
Grand Bahia Principe All Inclusive
Grand Bahia Principe

Bahia Principe Explore Tulum - All Inclusive Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 679 out of 1333 reviews
Rating 8 - Good. 332 out of 1333 reviews
Rating 6 - Okay. 156 out of 1333 reviews
Rating 4 - Poor. 84 out of 1333 reviews
Rating 2 - Terrible. 82 out of 1333 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

Reviews

4/10 Poor

Kyle

Travelled with family
Food was almost inedible. I am usually good with resort/buffett food but this was really bad. Even the pizza was no bueno.
Stayed 7 nights in Dec 2025

6/10 Okay

Teizeen

Stayed 4 nights in Dec 2025

6/10 Okay

Saina

Travelled with group
Mostly
Stayed 3 nights in Dec 2025

10/10 Excellent

AprilLynn Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2025

8/10 Good

Angela

Stayed 7 nights in Dec 2025

6/10 Okay

Ravin

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Room was in good condition, the staff was friendly. But they did not have basic items like tooth paste, toothbrushes available. Also, the food options were super repititive. Felt like we ate the same food items for breakfast, lunch and dinner.
Stayed 6 nights in Dec 2025

2/10 Terrible

Charmain Dawn

Stayed 7 nights in Nov 2025

4/10 Poor

Niheer

Liked: Cleanliness
Service wasn’t the best and non existent
Stayed 6 nights in Dec 2025

2/10 Terrible

Cassandra

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
DO NOT STAY HERE DOOOO NOT STAY HERE READ BAD REVIEWS. Failure to Provide Advertised Services I am submitting this review as a formal complaint regarding my stay at Bahia Principe Grand Tulum, which, in my experience, involved significant misrepresentation of services and failure to deliver what was advertised at the time of booking. The resort is marketed as an all-inclusive property, yet numerous core components of an all-inclusive experience were either unavailable, restricted, or subject to additional undisclosed charges. This created a materially different experience than what was represented prior to purchase. Guests are led to believe that access is provided to seven on-site restaurants. However, upon arrival, we were informed that these restaurants were already fully booked, leaving no reasonable opportunity to dine at them during our stay. This limitation was not disclosed prior to arrival and effectively restricted guests to a single cafeteria-style dining option of notably low quality and limited variety. Additionally, advertised amenities such as pool service and accessible food service throughout the property were absent. Entertainment was also misrepresented. Shows were promoted as included in the all-inclusive package, yet guests were later informed that attendance required an additional charge of $per person, which constitutes a clear bait-and-switch practice. Unexpected resort fees were charged despite the booking being presented as all-inclusive.
Mold on kids waterpark
Black mold and broken
Dirty drinks everywhere NO POOL SIDE HELP OR SERVICE
The “toddler play ground””
Stayed 6 nights in Dec 2025

10/10 Excellent

Linda

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean rooms, free upgrade, very nice pool areas
Stayed 5 nights in Dec 2025

4/10 Poor

Andrew, La Grange

Travelled with family
Liked: Cleanliness, property conditions & facilities
When I booked the all inclusive for two adults and one minor kid package the Expedia sold us flight for three people but only booked upgraded two bedroom suite for two. Of course the resort charge us additional fee since the Expedia somehow did not included our minor son in the reservation and it was very confusing to us. To me the whole unclear who's paying for what situation was from the beningin was caused by the Expedia website and more likely won't do any buisness with them any soon. The resort overall was nice with friendly stuff but food not so great and got boring after 1st day. The restaurants always overbook according to resort concierge service but after agree to pay additional 1500 pesos to chosen restaurant there was always no problem to take the reservation request. I'm going to say shady monkey business.
Stayed 4 nights in Nov 2025

8/10 Good

Lesley

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was amazing. The service and staff, incredible. Our room was clean and comfortable. We do have one complaint, that our pillows were always smelly otherwise this would’ve been a five star review.
Stayed 7 nights in Dec 2025

8/10 Good

Dale John

Stayed 14 nights in Nov 2025

10/10 Excellent

Marzena

Liked: Cleanliness, amenities, property conditions & facilities
The property was beautiful. The
Stayed 7 nights in Nov 2025

8/10 Good

Gene, Boston

Travelled with family and small children
Liked: Cleanliness
friendly staff, well maintained grounds, spacious renovated 2 bedroom, great beach, great kids club
Stayed 9 nights in Nov 2025

10/10 Excellent

Edward

Travelled with family
Liked: Cleanliness, property conditions & facilities
They resolve the air conditioning problem by giving us a larger beautiful suite
Stayed 7 nights in Nov 2025

2/10 Terrible

Mariana

Travelled with family
Disliked: Staff & service, room comfort
Unlike what’s described in the website from hotels.com: you do not get 7 restaurants to chose from for free, you get 2 free ones (buffet and a fast food- not tasty food truck) and 5 that charge $100+ for a sit down a la cart meal. You cannot reserve ahead of time even of you want to pay, so availability will be very limited (unless you pick dinner at 5pm or 11pm). There supposed to be a place that has icecream during the day- it it was closed on our stay and if you wanted ice cream you needed to pay for it…Buffet food was not worth what we paid for the ‘all inclusive’ package, but that only crowded single place was the included food. Amenities for kids were nice, except for the pool side area needing anti-slide protection. Saw many kids and adults falling down, us included… Do not recommend, save your money and go to a small boutique place if you want to eat well!
Stayed 2 nights in Nov 2025

10/10 Excellent

Lyndon Craig, Abbotsford

Liked: Cleanliness, amenities, property conditions & facilities
The room was good. Shower leaked everyday. Huge mess for employees everyday. Otherwise good.
Stayed 8 nights in Nov 2025

6/10 Okay

Jane

Travelled with family
Liked: Amenities, property conditions & facilities
The room was nice but it is NOT a 2 bedroom. It is a 1 bedroom, with a pull out in the living room and 2 bathrooms. Staff was generally friendly, but they don't have enough people working there. Or at least not clearing dishes, refreshing food and drinks, and keeping things tidy and clean. No one comes to take orders around the pool or on the beach and the food in general is just average. Everything feels watered down including guacamole. Even the orange juice is some synthetic mix of juice, water, and something like tang. The staff at the gym are not friendly at all and even kind of rude. There are raccoons and birds constantly after your food - even on the outdoor seating for dinner. I get it, it's set in the jungle, but it's gross and they should have staff actively shooing the animals away. That said, we enjoyed our stay. Location is great and the room is nice, even if it isn't what they advertise. The gardens are pretty. I had a good vacation, but I would not go back to this resort.
Stayed 9 nights in Nov 2025

10/10 Excellent

Montserrat

Liked: Cleanliness, amenities, property conditions & facilities
What a deal - great price, awesome location, good food at the buffet. Beach was wonderful, lots of sand, and beach chairs.
Stayed 5 nights in Nov 2025

4/10 Poor

Kateryna

Disliked: Cleanliness, amenities, property conditions & facilities
Late check-in did not provide anything that was promised by Expedia.
Stayed 7 nights in Nov 2025

10/10 Excellent

Gregory Michael

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Resort was well maintained and staff were very kind and helpful
Stayed 6 nights in Nov 2025

8/10 Good

Eric Jon

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Grounds were beautiful. Room was clean. Buffet was huge. Staff was mostly great. My only complaint s would be: our shower soaps were empty and it took 2 days and multiple attempts to get refilled. My wife's perfume went MIA during the week.
Stayed 6 nights in Nov 2025

8/10 Good

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Nov 2025

6/10 Okay

Claudia

Liked: Cleanliness
The room is in need of a renovation. The room door and shower needs repairing. The staff was very attentive but the food was a little lackluster and at most times cold.
Stayed 5 nights in Oct 2025