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Crabwall Manor & Spa, BW Signature Collection

3.0 star property

Photo gallery for Crabwall Manor & Spa, BW Signature Collection

Indoor pool, pool loungers
Fitness facility
Lobby lounge
Suite, 1 Double Bed, Non Smoking (View)
Property grounds

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Pool

Explore the area

View map
Parkgate Road, Mollington, Chester, England, CH1 6NE
  • Chester Zoo
    ‪5 min drive‬
  • Chester City Walls
    ‪5 min drive‬
  • Chester Racecourse
    ‪6 min drive‬
  • Liverpool (LPL-John Lennon)
    ‪33 min drive‬

Room options

View all photos for Family Room, Multiple Beds, Non Smoking (Converts to 2 Twin Beds)

Family Room, Multiple Beds, Non Smoking (Converts to 2 Twin Beds)

Family Room, Multiple Beds, Non Smoking (Converts to 2 Twin Beds)

10.0 out of 10
Exceptional
(1 review)
  • 13 sq m
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Superior Room, 1 Double Bed, Non Smoking (Converts to 2 Twin Beds)

Superior Room, 1 Double Bed, Non Smoking (Converts to 2 Twin Beds)

Superior Room, 1 Double Bed, Non Smoking (Converts to 2 Twin Beds)

9.0 out of 10
Wonderful
(23 reviews)
  • 14 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Junior Suite, 1 Double Bed, Non Smoking

Junior Suite, 1 Double Bed, Non Smoking

Junior Suite, 1 Double Bed, Non Smoking

8.8 out of 10
Excellent
(3 reviews)
  • 14 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Suite, 1 Double Bed, Non Smoking (View)

Suite, 1 Double Bed, Non Smoking (View)

Suite, 1 Double Bed, Non Smoking (View)

9.8 out of 10
Exceptional
(6 reviews)
  • 17 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Double Bed, Non Smoking (Converts to 2 Twin Beds)

Standard Room, 1 Double Bed, Non Smoking (Converts to 2 Twin Beds)

Standard Room, 1 Double Bed, Non Smoking (Converts to 2 Twin Beds)

8.8 out of 10
Excellent
(11 reviews)
  • 12 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Room, 1 Single Bed, Non Smoking

Classic Room, 1 Single Bed, Non Smoking

Classic Room, 1 Single Bed, Non Smoking

8.0 out of 10
Very good
(1 review)
  • 9 sq m
  • Sleeps 1
  • 1 Twin Bed

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About the area

Chester

With a stay at Crabwall Manor & Spa, BW Signature Collection in Chester, you'll be a 5-minute drive from Chester City Walls and 5 minutes from Chester Racecourse. .This spa hotel is 3.4 mi (5.4 km) from Chester Zoo and 5.8 mi (9.4 km) from Cheshire Oaks Designer Outlet.

What's nearby

  • University of Chester - 3 min drive - 2.8 km
  • Chester Zoo - 5 min drive - 4.4 km
  • Chester City Walls - 5 min drive - 4.1 km
  • Chester Cathedral - 6 min drive - 4.5 km
  • Chester Racecourse - 6 min drive - 4.8 km

Getting around

  • Bache Station - 3 min drive
  • Chester (CEG-Hawarden) - 39 min drive

Restaurants

  • ‪Bembe Café & Barbecue Terrace - ‬7 min drive
  • ‪Waggon & Horses - ‬5 min drive
  • ‪McDonald's - ‬3 min drive
  • ‪Tim Hortons - ‬3 min drive
  • ‪Starbucks - ‬4 min drive

About this property

Crabwall Manor & Spa, BW Signature Collection

Hotel in Chester with a full-service spa and a health club
Crabwall Manor & Spa, BW Signature Collection offers 48 accommodations with complimentary bottled water and coffee/tea makers. Flat-screen televisions are featured in guestrooms. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

An indoor pool and a hot tub are on site. Other recreational amenities include a health club and a sauna.
Espa has 3 treatment rooms. Services include deep-tissue massages, hot stone massages, facials, and body wraps. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.
Stay in one of 48 guestrooms featuring flat-screen televisions. Complimentary wireless internet access is available to keep you connected. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries. Conveniences include phones, as well as desks and coffee/tea makers.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, including a health club, an indoor pool, and a hot tub. This hotel also features complimentary wireless internet access, a fireplace in the lobby, and a banquet hall.
Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's room service (during limited hours). Wrap up your day with a drink at the bar/lounge. To-go breakfasts are available daily from 7:00 AM to 10:00 AM for a fee.
Featured amenities include a 24-hour front desk and luggage storage. Free self parking is available onsite.
To-go breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:00 AM.
Crabwall Manor & Spa, BW Signature Collection has a restaurant on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily breakfast to-go available 7:00 AM to 10:00 AM for a fee: GBP 16.95 per person
  • A bar/lounge
  • A restaurant

Things to do

  • Bicycle storage
  • Full-service spa
  • Health club
  • Hot tub
  • Indoor pool
  • Sauna
  • Steam room

Family friendly

  • Indoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)

Business services

  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Terrace
  • Vegetable garden

Full-service spa

  • 3 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • No lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

More

  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Fireplace in lobby
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service

More

  • Cleaning products are eco-friendly
  • Desk
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in time starts at 3 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 30 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Fee for to-go breakfast: approximately GBP 16.95 per person
  • Pet fee: GBP 30 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property uses eco-friendly cleaning products
Safety features at this property include a smoke detector and window guards

We should mention

This property does not have elevators

Property is also known as

Crabwall Manor Hotel Chester
Crabwall Manor Hotel
Crabwall Manor Chester
Crabwall Manor
Crabwall Manor Hotel Spa
Crabwall Manor Hotel Spa
Crabwall Manor Spa BW Signature Collection
Crabwall Manor & Spa, BW Signature Collection Hotel
Crabwall Manor & Spa, BW Signature Collection Chester
Crabwall Manor & Spa, BW Signature Collection Hotel Chester

Reviews

Crabwall Manor & Spa, BW Signature Collection Reviews

8.2

Very good

8.4/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness
Rating 10 - Excellent. 417 out of 947 reviews
Rating 8 - Good. 290 out of 947 reviews
Rating 6 - Okay. 143 out of 947 reviews
Rating 4 - Poor. 70 out of 947 reviews
Rating 2 - Terrible. 27 out of 947 reviews

Reviews

6/10 Okay

ALAN

Stayed 2 nights in Jun 2025

10/10 Excellent

Helena

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

2/10 Terrible

Tatiana

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Place has good potential BUT Management must improve! The building has cracks at the front not sure if they were examined. One room was very smelly like old mould and cold with no heating, which I don’t expect in May and the second room didn’t have basics such as kettle and do not disturb sign, room was filthy and I asked it to be cleaned, which they did to be fair. Pillows are not comfortable. Pool is 1.2m deep just enough for children to swim, pool water was dirty. Jacuzzi was meant to be cleaned on Wednesday as sign suggested but on Tuesday it was already out of order. Food was lovely but on the last night the staff refused to allow me into empty restaurant (quite literally empty) as I didn’t make prior booking and they didn’t have enough cutlery … such a ridiculous statement to make! After complaining to Matt the manager they fed me in the end and free of charge, which was nice. The management must review their operational processes and improve upkeep
Stayed 4 nights in Jun 2025

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed in room 36 and wow wow wow was we blown away it was 5 star suit soo comfy we were looked after so well Food was excellent breakfast was amazing especially the sousage im.fussy about sousage they were gorgeous .the bath was separate room and very big and the walk in shower was big aswell our weekend was absolutely amazing we were spoilt and the swimming pool area was great took we'll be back. Thank you john and Megan for your kindness xxx
Stayed 2 nights in Jun 2025

10/10 Excellent

NEIL

Liked: Cleanliness, amenities, property conditions & facilities
Great hotel
Stayed 2 nights in Jun 2025

6/10 Okay

Samantha

Liked: Cleanliness, staff & service
Lovely building, needs some TLC. Hot tub out of order
Stayed 1 night in Jun 2025

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Older parts dated but this is to be expected. Generally clean however. Breakfast was a bit of a let down
Stayed 1 night in May 2025

10/10 Excellent

Harry

It was good
Stayed 1 night in May 2025

10/10 Excellent

Annie

Liked: Cleanliness, property conditions & facilities
Excellent greeting upon arrival. A lovely welcome and our room was lovely. A large room with excellent bathroom and a nice view This is a beautiful hotel. The food was excellent, great service at the bar too. In the lounge var area, ample cosy seating, beautiful views all around the hotel grounds. Nice music in the back ground. We would certainly book again.
Stayed 1 night in May 2025

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely trip with good dining options
Stayed 1 night in May 2025

8/10 Good

r

Travelled with family
Liked: Staff & service, room comfort
Room was great but a little tied in places. Breakfast was average bit of a strange layout. But overall good value for money.
Stayed 1 night in May 2025

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shocking stay, staff inconsiderate and unhelpful. Rooms are very tired, and felt tatty.
Stayed 1 night in May 2025

8/10 Good

John

Business traveller
Liked: Staff & service, room comfort
Good place to stay for a business trip.
Stayed 1 night in May 2025

8/10 Good

Caroline

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice stay, just the bed let it down, we really ended up in the middle of the bed as the matress dipped in the middle. I did book a twin, but didnt say anything, it didnt really matter it was a double, execpt it wasnt the best mattress
Stayed 1 night in May 2025

10/10 Excellent

Giorgo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First time visiting and it was amazing. Definitely we are visiting again!! Stuff was amazing and helpful and food was great!!!
Stayed 1 night in May 2025

4/10 Poor

Jarlath

Liked: Staff & service
Nothing
Stayed 1 night in May 2025

6/10 Okay

Lynn

Liked: Staff & service
Disliked: Property conditions & facilities

Room 10

Crabwell Manor is a beautiful building and upon entering I was very impressed by it's grandeur. However the suite I stayed in was a different matter. The lounge area was scruffy, the carpet was grubby and had, what appeared to be, an iron mark on it. The sofa was stained and fraying and the voile curtains at the windows were torn. There was also a chip on one of the cups provided. There was a thick layer of dust along the top of the tiles in the bathroom. Although a hairdryer was provided, there was not a socket near a mirror to plug it into. The bed was comfortable and the shower was good.
Stayed 1 night in Apr 2025

10/10 Excellent

Derrick

Business traveller
Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Great place to stay unfortunately the service in the bar was extremely short staffed. You had to go looking for a staff member to be served, food was 1st class room was clean an very spacious
Stayed 1 night in May 2025

10/10 Excellent

Felix

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

4/10 Poor

Sharon

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service

First stay won't return

Overall the kerbside appearance was good. Check in lady was great but unfortunately didn't quite deliver what she said she would do. Room was lovely but the lay out of the dressing area was a kettle and a picture. It was the best place to do your male up everywhere else was dark.
Stayed 2 nights in Apr 2025

2/10 Terrible

Paul

Disliked: Cleanliness, amenities, property conditions & facilities
Beds were stained. Mattress cover was stained. No coffee or tea maker. No bottled water in the room. Towels smelt of cooking fat. Sink did not hold water. Shower flooded the bathroom.
This was the mattress we had to sleep on
Gross
This is what we had to sleep on
Totally disgusting.
Stayed 1 night in Apr 2025

4/10 Poor

Neil

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Room 3 has several issues: 1. There’s a massive gap under the door which is so big you can see the carpet in the hallway through it. The gap also means all the light and noise from the hall can be seen/heard from inside the room. The door is a push/ pull but on the inside there’s not a pull bar handle installed which means the lever handle is coming lose and the fixings are exposed. 2. The floorboards squeak so loudly! In part of the room the floorboards are sinking so you feel like you could go through the carpet at any moment. 3. The window has privacy filmed installed to hide the ugly view, the window also has a tatty roller blind installed which is pointless as is does not block out any daylight. 4. The desk is lent against the wall to keep it upright so as soon as you lean on it, it tips – dangerous as this is where the kettle is. 5. One of the bedside lights wasn’t working. The en-suite also has problems. 1. The grouting is missing between the floor tiles. 2. The sealant is thick and messy. 3. The lock on the door doesn’t work. 4. The shower is just a rainfall head, no handheld attachment. 5. Theres a sign which states at peak times it can take up to 15 minutes for hot water to come through, I showered at 06:00am and the water was boiling hot or scolding, so the temperature control needs fixing. 6. There should be a light over the mirror. Overall cleanliness was a problem too.
Stayed 1 night in Apr 2025

6/10 Okay

Ruth

Business traveller
Liked: Staff & service
Disliked: Cleanliness

Room52

I stayed in room 52 this week and there was a horrible smell on arrival. I had to keep the window open to try and get some fresh air in which didn’t help. This made the room cold and, when the window was closed, the heating/ radiator wouldn’t work. Last week the bed was worn out. While staying away with work I would like a comfortable room. I have unfortunately been disappointed the last two weeks.
Stayed 1 night in Apr 2025

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2025