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Embassy Suites by Hilton Richmond

3.5 star property

Photo gallery for Embassy Suites by Hilton Richmond

Lobby
Lobby
In-room safe, desk, laptop workspace, iron/ironing board
Bar (on property)
Interior

Reviews

7.6 out of 10
Good

Popular amenities

  • Room service
  • Bar
  • Pet-friendly
  • Pool

Explore the area

View map
2925 Emerywood Pkwy, Richmond, VA, 23294
  • Place, Bon Secours Heart Institute at Reynolds Crossing
    ‪15 min walk‬
  • Place, Henrico Doctors' Hospital
    ‪3 min drive‬
  • Place, Bowlero West End
    ‪3 min drive‬
  • Airport, Richmond, VA (RIC-Richmond Intl.)
    ‪20 min drive‬

Room options

View all photos for Suite, 1 King Bed, Shower

In-room safe, desk, laptop workspace, iron/ironing board

Suite, 1 King Bed, Shower

8.2 out of 10
Very good
(67 reviews)
  • 28 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Bathtub

In-room safe, desk, laptop workspace, iron/ironing board

Suite, 1 King Bed, Accessible, Bathtub

  • 28 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible (Roll-In Shower)

Bathroom shower

Suite, 1 King Bed, Accessible (Roll-In Shower)

  • 28 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Corner Suite, 1 King Bed, Shower

49-inch LCD TV with cable channels, TV, iPod dock

Corner Suite, 1 King Bed, Shower

8.0 out of 10
Very good
(2 reviews)
  • 33 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Double Beds, Accessible, Bathtub

In-room safe, desk, laptop workspace, iron/ironing board

Suite, 2 Double Beds, Accessible, Bathtub

8.0 out of 10
Very good
(4 reviews)
  • 28 sq m
  • Sleeps 6
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Accessible, Corner (Roll-In Shower)

Bathroom shower

Suite, 1 King Bed, Accessible, Corner (Roll-In Shower)

  • 33 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Capital Suite, 1 King Bed, Shower

Capital Suite, 1 King Bed, Shower | Living area

Capital Suite, 1 King Bed, Shower

  • 37 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Family Suite, Multiple Beds (3 Rooms)

In-room safe, desk, laptop workspace, iron/ironing board

Family Suite, Multiple Beds (3 Rooms)

8.6 out of 10
Excellent
(4 reviews)
  • 56 sq m
  • Sleeps 7
  • 1 King Bed and 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Bathtub

In-room safe, desk, laptop workspace, iron/ironing board

Suite, 2 Queen Beds, Bathtub

7.4 out of 10
Good
(37 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds

Capitol Suite

  • Sleeps 4

Two Queen Suite with Sofa Bed

  • Sleeps 6

Corner Suite

  • Sleeps 4

Mobility Accessible Two Double Suite with Tub

  • Sleeps 6

Mobility Accessible King Suite with Tub

  • Sleeps 4

Mobility Accessible King Suite with Roll in Shower

  • Sleeps 4

Mobility Accessible Corner Suite with Roll in Shower

  • Sleeps 4

3 Rm Family Ste-1 King/2 Queens-1 Bathrm/Shwr

  • Sleeps 7

2 Room Suite-1 King Bed-Sofabed

  • Sleeps 4

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The price is NZ$229
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28 Dec - 29 Dec
Home2 Suites By Hilton Richmond Glenside

About the area

Richmond

Located in Richmond, Embassy Suites by Hilton Richmond is in the business district, within a 10-minute drive of Lewis Ginter Botanical Garden and Children's Museum of Richmond. .This hotel is 5 mi (8 km) from Science Museum of Virginia and 5.2 mi (8.3 km) from Virginia Museum of Fine Arts.

What's nearby

  • Bon Secours Heart Institute at Reynolds Crossing - 15 min walk - 1.3 km
  • Bowlero Richmond - 18 min walk - 1.6 km
  • Henrico Doctors' Hospital - 3 min drive - 2.1 km
  • Colonial Shooting Academy - 3 min drive - 2.8 km
  • Bowlero West End - 3 min drive - 3.8 km

Getting around

  • Richmond Staples Mill Road Station - 4 min drive
  • Richmond Intl. Airport (RIC) - 22 min drive

Restaurants

  • ‪Burger King - ‬9 min walk
  • ‪McDonald's - ‬6 min walk
  • ‪Cicis - ‬19 min walk
  • ‪Starbucks - ‬3 min drive
  • ‪Buffalo Wild Wings - ‬3 min drive

About this property

Embassy Suites by Hilton Richmond

Suburban hotel with 2 restaurants and free breakfast
Embassy Suites by Hilton Richmond offers 225 accommodations with iPod docking stations and MP3 docking stations. Accommodations offer separate dining areas. 49-inch LCD televisions come with premium cable channels. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Richmond hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and safes, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and fans. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a fitness center.

Children under 18 years old are not allowed in the swimming pool without adult supervision.

Make yourself at home in one of the 225 guestrooms featuring refrigerators and LCD televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include safes and desks, as well as phones with free local calls.
Take advantage of recreation opportunities including an indoor pool and a fitness center. Additional amenities at this hotel include complimentary wireless internet access, gift shops/newsstands, and a television in a common area.
Enjoy international cuisine at E'terie Bar and Grill, one of the hotel's 2 restaurants, or stay in and take advantage of the room service (during limited hours). Mingle with other guests at the complimentary reception, held daily. Wrap up your day with a drink at the bar/lounge. A complimentary buffet breakfast is served on weekdays from 6:30 AM to 9:30 AM.
Featured amenities include express check-in, express check-out, and dry cleaning/laundry services. Planning an event in Richmond? This hotel has 10000 square feet (929 square meters) of space consisting of a conference center and 12 meeting rooms. Self parking (subject to charges) is available onsite.
A complimentary buffet breakfast is served between 6:30 AM and 9:30 AM on weekdays. A complimentary manager's reception is offered each day.
E'terie Bar and Grill - This restaurant specializes in international cuisine and serves dinner only. Happy hour is offered.
Atrium - This buffet restaurant serves breakfast only. Open daily.
Late night fare is available from room service (during limited hours).

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Uncovered parking on site (USD 10 per night)
  • RV/bus/lorry parking (surcharge) on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available on weekdays 6:30 AM to 9:30 AM
  • 2 restaurants
  • A bar/lounge
  • Free daily manager's reception

Restaurants on site

  • Atrium
  • E'terie Bar and Grill

Things to do

  • Gym
  • Indoor pool
  • Shopping
  • TV in common areas

Family friendly

  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Living room
  • Rollaway/extra bed (surcharge)
  • Separate in-room dining area

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 12 meeting rooms
  • Conference centre (10,000 square foot of space)

Outdoors

  • Outdoor furniture

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 8 floors
  • Ballroom
  • Banquet hall
  • Built in 1986
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 49-inch LCD TV with premium cable channels
  • IPod dock
  • MP3 dock

Food and drink

  • Coffee/tea maker
  • Late-night room service
  • Microwave
  • Refrigerator
  • Separate dining area
  • Wet bar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Fan
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Living room
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 2:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in fee for check-in between 3:00 AM and 6:00 AM
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests will receive smart lock details
Guests are recommended to download the property's Hilton Honors App mobile app before check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk, smart lock

Pets

Pets allowed for an extra charge of USD 75 per accommodation (varies based on length of stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only

Children and extra beds

Children are welcome
Children up to the age of 17 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 15.0 per night
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100.00 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Uncovered self parking fee: USD 10.00 per night
  • Pet fee: USD 75 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-in fee for check-in between 3:00 AM and 6:00 AM
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 15.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

Pool access available from 6:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is recommended for transportation to and from this property
Children under 18 years old are not allowed in the swimming pool without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Embassy Suites Commerce
Embassy Suites Commerce Hotel
Embassy Suites Commerce Hotel Richmond Center
Embassy Suites Richmond Commerce Center
Embassy Suites Richmond - The Commerce Hotel Richmond
Embassy Suites Richmond Commerce Center Hotel
Embassy Suites Commerce Center Hotel
Embassy Suites Commerce Center
Embassy Suites Hilton Richmond Hotel
Embassy Suites Hilton Richmond
Embassy Suites Richmond The Commerce Center
Embassy Suites by Hilton Richmond Hotel
Embassy Suites by Hilton Richmond Richmond
Embassy Suites by Hilton Richmond Hotel Richmond

Embassy Suites by Hilton Richmond Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 439 out of 1001 reviews
Rating 8 - Good. 188 out of 1001 reviews
Rating 6 - Okay. 146 out of 1001 reviews
Rating 4 - Poor. 114 out of 1001 reviews
Rating 2 - Terrible. 114 out of 1001 reviews

7.8/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

4/10 Poor

Zaviana

Disliked: Cleanliness, staff & service, property conditions & facilities
It was shocking that my child found a liquor bottle in our room and little to no help was given with linens, which left me questioning Hilton’s standards.
Stayed 1 night in Sep 2025

8/10 Good

Gabriela V

Stayed 1 night in Aug 2025

4/10 Poor

Twyla

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
This hotel has a really nice vibe. It feels open and bright, with big suite-style rooms and cool glass-walled elevators. Breakfast had plenty of choices, including an omelet bar, and every staff member we met was super friendly and clearly working hard. Parking was easy, and there’s a Sheetz right next door for extra convenience. The downside is that the upkeep isn’t where it needs to be. The pool was one of the main reasons we booked, but it smelled like a fish tank and the water was cloudy. Most of us skipped swimming, and the pool was closed the next morning which tells me others probably noticed too. Our room also showed signs of wear, like wallpaper peeling, towel racks coming loose, and a faucet leak that dripped onto the towels below. Even the ice bucket had food residue left from a previous guest. Great concept and great staff, but the property really needs some updates to live up to its potential.
Stayed 1 night in Aug 2025

4/10 Poor

Zema

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Property is very dirty, below any standards. If you're looking for Hilton property, this one is not Hilton standards. Elevators were so slow, wait time 6-10 minutes, one day was 15 minuntes, because it was weekend and busy.because only 2 elevator working, other 2 have been out of service and broken for months. Staff in breakfast area Daryll, Yvonne, Carrol were extremely helpful and very friendly. Annette at front dest very polite and friendly, all others were always preoccupied with their phones to greet you. GM John was extremely helpful and caring.
Floors are not cleaned
Stayed 7 nights in Aug 2025

8/10 Good

Kesiara

Stayed 2 nights in Aug 2025

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2025

4/10 Poor

Alfredo

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
We arrived in a Friday afternoon and since the beginning we found issues. Like the bathroom was half cleaned one of the curtains had a big hole, and the sofa bed the Lining was not clean and definitely had residual of an animal staying there. Definitely I complained and they cleaned it and changed the lining. As an extra note. I was in the fifth floor and the sound of the bar was so loud that it was very uncomfortable at night. Overall, very disappointed with my stay.
Stayed 2 nights in Aug 2025

6/10 Okay

W

Stayed 2 nights in Aug 2025

6/10 Okay

Jenise

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
Stayed 2 nights in Aug 2025

6/10 Okay

Shakera, Vero Beach

Travelled with family
Nothing was great about the property, bathroom was very small, sink was leaking unto the floor, waited 10-15min for elevator on the side I was staying.
Stayed 2 nights in Aug 2025

2/10 Terrible

Kim

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Dear Hilton Guest Relations, I am writing to formally report my recent experience at the Embassy Suites Richmond, which was far below Hilton standards and deeply disappointing. During my stay: • My first room had blood stains on the bed sheets. • The second room (837) contained mold stains, rust, water damage, and leftover food. • Elevators were out of service, causing severe delays. This was not the level of cleanliness, safety, or comfort I expect from Hilton. In fact, I felt extremely uncomfortable staying at this property. The only positive aspect was the breakfast, which was excellent—but it does not outweigh the overall poor condition of the hotel.
Stayed 1 night in Aug 2025

2/10 Terrible

Natalija

Liked: Cleanliness
Disliked: Staff & service
I couldn’t sleep because the hotel staff allowed a party to rage on outside well past midnight despite being asked to tell the party people to stop yelling and screaming outside. It was miserable because my daughter had an early morning tournament at 7 am. We didn’t get any sleep.
Stayed 1 night in Aug 2025

4/10 Poor

Mark Aaron

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
We changed rooms because of issues with the bathroom. The first room had water damage in several areas; the second smelled damp and the air unit sounded like it would break down at any moment. It would have been unacceptable at half the price.
Stayed 2 nights in Aug 2025

10/10 Excellent

Elisha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

8/10 Good

Khan

Travelled with family
Liked: Amenities
Everything is well. One thing did not like, they charge extra for paking. parking
Stayed 1 night in Aug 2025

6/10 Okay

Tiffani

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Overall fairly nice stay. Nice staff. But property needs work. I was awaken by wallpaper falling on my face. As soon as my sister turned on the shower, the shower head had fallen off… the pool was extremely dirty. The hotel could use a lot of work.
Stayed 1 night in Aug 2025

8/10 Good

Dyancy

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2025

4/10 Poor

Joshua

Travelled with family
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Wait staff and breakfast attendants were excellent. Reception amenities were wonderful. Front desk staff were helpful and knowledgeable, but not patient. Complaints: original room's HVAC did not work and showed many signs of damage from exessive humidity - swelling doors, wallpaper peeling off of wall, damp textiles, probable mold and musty odors. There was also a large spider in the sheets. There were not extra blankets avaliable. Pillows were flat.
Stayed 3 nights in Aug 2025

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

2/10 Terrible

Savon

Travelled with partner
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
Horrible customer service.
Stayed 1 night in Aug 2025

2/10 Terrible

April

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Asked for a higher floor then our original room which was first floor first room next to front desk Said they were completely full but then Had to be moved 3 times huge bug in tub in first room and things were decaying off walls and tub and ceilings. Panels are exposed on walls. Second room had no working ac unit had to be moved at 3 am also no remote for tv everything g looked run down in the 3 td room couldn’t even get back to sleep. Needs major upgrades the worst embassy suites I’ve ever stayed in. Period still u0 4:07 am
Stayed 1 night in Aug 2025

10/10 Excellent

Wanda

Stayed 1 night in Aug 2025

10/10 Excellent

Monica

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The way they were able to get the customers together be having happy hour, games and snacks, the staff was great especially the morning crew Daryl who made sure you had everything you needed
Stayed 2 nights in Aug 2025

2/10 Terrible

Scott

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

Cindy

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Goodcstay
Stayed 1 night in Jul 2025