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Shangri-La Chiang Mai

5.0 star property

Photo gallery for Shangri-La Chiang Mai

Sauna, hot tub, body treatments, body wraps, body scrubs, facials
Property preview
Minibar, in-room safe, desk, blackout curtains
Daily buffet breakfast (THB 690 per person)
Front of property

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Free WiFi

Explore the area

View map
89/8 Chang Klan Road, Chiang Mai, Chiang Mai, 50100
  • Chiang Mai Night Bazaar
    ‪10 min walk‬
  • Tha Phae Gate
    ‪17 min walk‬
  • Warorot Market
    ‪3 min drive‬
  • Chiang Mai (CNX-Chiang Mai Intl.)
    ‪7 min drive‬

Room options

View all photos for Horizon, Deluxe Room, 1 King Bed, Club lounge access

Minibar, in-room safe, desk, blackout curtains

Horizon, Deluxe Room, 1 King Bed, Club lounge access

9.0 out of 10
Wonderful
(4 reviews)
  • 43 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 2 Single Beds

Minibar, in-room safe, desk, blackout curtains

Deluxe Room, 2 Single Beds

9.6 out of 10
Exceptional
(14 reviews)
  • 43 sq m
  • City view
  • Sleeps 4
  • 2 Twin Beds

View all photos for Horizon, Deluxe Room, 2 Single Beds, Club lounge access

Minibar, in-room safe, desk, blackout curtains

Horizon, Deluxe Room, 2 Single Beds, Club lounge access

10.0 out of 10
Exceptional
(2 reviews)
  • 43 sq m
  • City view
  • Sleeps 4
  • 2 Twin Beds

View all photos for Deluxe Room, 1 King Bed

Minibar, in-room safe, desk, blackout curtains

Deluxe Room, 1 King Bed

9.0 out of 10
Wonderful
(14 reviews)
  • 43 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Pool View

View from property

Deluxe Room, 1 King Bed, Pool View

8.8 out of 10
Excellent
(3 reviews)
  • 43 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 2 Single Beds, Pool View

View from property

Deluxe Room, 2 Single Beds, Pool View

9.4 out of 10
Exceptional
(3 reviews)
  • 43 sq m
  • Sleeps 4
  • 2 Twin Beds

View all photos for Executive Suite, 1 King Bed, Club lounge access

View from property

Executive Suite, 1 King Bed, Club lounge access

10.0 out of 10
Exceptional
(3 reviews)
  • 86 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Premier Room, 2 Single Beds

View from property

Premier Room, 2 Single Beds

8.0 out of 10
Very good
(2 reviews)
  • 58 sq m
  • City view
  • Sleeps 4
  • 2 Twin Beds

View all photos for Premier Room, 1 King Bed

View from property

Premier Room, 1 King Bed

8.6 out of 10
Excellent
(7 reviews)
  • 58 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Horizon, Premier Room, 1 King Bed, Club lounge access

Minibar, in-room safe, desk, blackout curtains

Horizon, Premier Room, 1 King Bed, Club lounge access

9.6 out of 10
Exceptional
(5 reviews)
  • 58 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Horizon, Premier Room, 2 Single Beds

Minibar, in-room safe, desk, blackout curtains

Horizon, Premier Room, 2 Single Beds

  • 58 sq m
  • City view
  • Sleeps 4
  • 2 Twin Beds

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The price is NZ$246
includes taxes & fees
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About the area

Chiang Mai

Centrally located in Chiang Mai, Shangri-La Chiang Mai is within a 15-minute walk of Chiang Mai Night Bazaar and Iron Bridge. .This family-friendly hotel is 1.1 mi (1.8 km) from Warorot Market and 1.2 mi (1.9 km) from Saturday Walking Street Night Market.

What's nearby

  • Chiang Mai Night Bazaar - 10 min walk - 0.9 km
  • Tha Phae Gate - 17 min walk - 1.5 km
  • Warorot Market - 3 min drive - 1.5 km
  • Sunday Walking Street Market - 3 min drive - 1.9 km
  • Wat Phra Singh - 4 min drive - 2.3 km

Getting around

  • Chiang Mai Railway Station - 10 min drive
  • Chiang Mai Intl. Airport (CNX) - 17 min drive

Restaurants

  • ‪The Grumpy Old Men - ‬3 min walk
  • ‪ก๋วยเตี๋ยวเสวย โจ๊กโตเกียว - ‬4 min walk
  • ‪เนื้อวัวรสเยี่ยม - ‬2 min walk
  • ‪川味金牌火锅（The Astra 2楼） - ‬3 min walk
  • ‪Lobby Lounge - ‬8 min walk

About this property

Shangri-La Chiang Mai

Luxury hotel with 3 restaurants and a full-service spa
Shangri-La Chiang Mai offers 277 air-conditioned accommodations with fireplaces and minibars. A pillow menu is available. Refrigerators and coffee/tea makers are provided. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and complimentary toiletries.

This Chiang Mai hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and hair dryers. In-room massages, change of towels, and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

An outdoor tennis court and a health club are featured at the hotel. An outdoor pool and a children's pool are on site. Other recreational amenities include a waterslide, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Chi Spa. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a sauna and a hot tub.
Make yourself at home in one of the 277 air-conditioned rooms featuring fireplaces. Complimentary wired and wireless internet access is available. Conveniences include phones, as well as safes and desks.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You can take advantage of recreational amenities such as a health club, an outdoor pool, and a waterslide. This hotel also features complimentary wireless internet access, concierge services, and babysitting (surcharge). Guests can get to nearby shops on the complimentary shuttle.
Grab a bite at Kad Kafe', one of the hotel's 3 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the coffee shop/cafe. Relax with your favorite drink at the bar/lounge or the poolside bar. Buffet breakfasts are available daily from 6:30 AM to 10:30 AM for a fee.
Featured amenities include complimentary wired internet access, a business center, and limo/town car service. This hotel has 3 meeting rooms available for events. Free valet parking is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:30 AM.
Kad Kafe' - Onsite restaurant.
China Kitchen - Onsite restaurant. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free shopping centre shuttle
  • Limo/town car service
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: THB 690 for adults and THB 345 for children
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Couples/private dining

Restaurants on site

  • China Kitchen
  • Kad Kafe'

Things to do

  • Basketball
  • Children's pool
  • Designer stores
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Health club
  • Outdoor pool
  • Outdoor tennis court
  • Sauna
  • Shopping
  • Steam room
  • Waterslide
  • Yoga classes

Family friendly

  • Baby bath
  • Children's pool
  • Free children's club
  • In-room babysitting
  • In-room cot
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Supervised activities for children (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 3 meeting rooms
  • Business centre

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free pool cabanas
  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Full-service spa

  • Body scrubs
  • Body wraps
  • Facials
  • Hot tub
  • In-room massages
  • Manicures/pedicures
  • Sauna

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • No lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 1 building
  • 12 floors
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Designated smoking areas
  • Locally-owned and organised tours and activities
  • No plastic drinking straws
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Pillow menu

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Fireplace
  • Iron/ironing board
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 15

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Breakfast is not included in the breakfast rate plans for children ages 6-11, and can be requested onsite for the listed child breakfast fee. There is no breakfast fee for up to 2 children ages 5 and under. Additional children ages 5 and under can receive breakfast for the listed child breakfast fee.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately THB 690 for adults and THB 345 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, mobile payments, and cash
Mobile payment options include: Alipay and WeChat Pay
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Shangri-La Cares (Shangri-La)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The listed child breakfast fee applies to guests age 11 and younger.

We should mention

This property does not have elevators
Pool access available from 8:00 AM to 7:00 PM
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Chiang Mai Hotel Shangri-La
Chiang Mai Shangri-La
Chiang Mai Shangri-La Hotel
Hotel Shangri-La Chiang Mai
Shangri-La Chiang Mai
Shangri-La Chiang Mai Hotel
Shangri-La Hotel Chiang Mai
Chiang Mai Shangri La
Shangri La Chiang Mai
Shangri La Hotel Chiang Mai

Reviews

Shangri-La Chiang Mai Reviews

9.2

Wonderful

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness
Rating 10 - Excellent. 681 out of 1002 reviews
Rating 8 - Good. 219 out of 1002 reviews
Rating 6 - Okay. 63 out of 1002 reviews
Rating 4 - Poor. 20 out of 1002 reviews
Rating 2 - Terrible. 19 out of 1002 reviews

Reviews

10/10 Excellent

Marino

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel!! Amazing service!! If I go back to Chiang Mai I would definitely stay at Shangri-La.
Stayed 3 nights in Jun 2025

10/10 Excellent

Carlos A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel and staff!!
Stayed 3 nights in Jun 2025

6/10 Okay

Ida

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The property itself is very nice. However, my encountered with the check in staff was not pleasant. I was upset that I was forced to pay extra for my daughter. I had indicated 4 people for the reservation, but the staff forced me to pay extra because my daughter was considered an adult since she’s over 12 years old. I was offered 2 options, pay $150 for the extra person or $250 for a room upgrade. Also, the staff didn’t care to offer complimentary breakfast for my 10 year old son even when we have 3 paying adults with free breakfast. The guy wanted me to pay $30 extra if we want breakfast for my son. All in all, I didn’t feel the staff was welcoming, helpful or kind. I just felt like how much more money we can squeeze out of you.
Stayed 3 nights in Jun 2025

10/10 Excellent

Meaghan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ni and the team made us feel welcome from the moment we stepped inside. We had multiple check-ins throughout our stay and little surprises for the kids. We LOVED the pool - the slide is super fun. And the breakfast buffet was great - all staff we interacted with were absolute angels! Lovely property but the staff really set this place apart. Well done team!
Stayed 1 night in Jun 2025

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Overall the staff, service, amenities, spa, kid activities and in-hotel restaurants were wonderful. The only complaints might be around the air conditioning usually in the morning. Being on the top floor paying for a premium service/room I would have expected comfort level of temperatures throughout the floor and elevator at any time of day. Hotter temperatures kind of ruin the experience if you sweat on the way down to the club lounge for breakfast right after taking a shower.
Stayed 5 nights in Jun 2025

8/10 Good

Todd

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good Hotel, not perfect

Centrally located, some places within walking distance and others with a short taxi ride. The pool was very nice, the food was okay to good. breakfast is recommended. Overall the hotel was dated, but everything in my room functioned. The AC wasn't great, but it kept the room from over heating.
Stayed 3 nights in May 2025

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Amazing experience like no other. Every detail was thought of. Our rooms were spectacular and the service was above exceptional. The night market was less than 3 minute walk. Highly recommend this property. Book with absolute confidence.
Stayed 6 nights in May 2025

8/10 Good

Matthew

Liked: Cleanliness, staff & service, room comfort
Not to a usual Shangri La standard. Recently stayed at Shangri-la Sydney for the same price! Rooms are very tired. Bath towels and bed linen of standard quality. No bed topper/softener. Towels very small and standard. Breakfast very basic and not high quality sadly and coffee very weak. Sadly not getting value for money here. Receptionist couldnt find my reservations upon arrival. Could see room assigned on registration card but he tried to sell an 'upgrade' to which i said no thanks but then got the same room as shown and said it was a complimentary upgrade!! Security : walk in lobby and scan all bags ... park underground and scanners are off so whats the point ??
Stayed 2 nights in Jun 2025

10/10 Excellent

eduardo, Katy

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in May 2025

10/10 Excellent

Kaihui

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
This hotel is almost perfect! Super friendly staff, beautiful grounds that are maintained properly, spacious and clean rooms, comfortable bed and pillows, massive breakfast buffet offers very tasty food… we truly enjoyed our stay here!
Stayed 4 nights in May 2025

10/10 Excellent

Lucas

Stayed 1 night in May 2025

8/10 Good

Joseph Warren

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
The hotel and staff weren’t quite up to the shang Ri la standards. Property was really dated. Service hospitality was lacking. Nothing bad, just not close to the service standards I expected from their other properties.
Stayed 4 nights in Jul 2024

10/10 Excellent

Courtney

Stayed 1 night in May 2025

10/10 Excellent

Stacey

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property for a family holiday. Staff was amazing, facilities amazing and it’s in a great, convenient location.
Stayed 6 nights in May 2025

8/10 Good

Jongwon

Stayed 4 nights in May 2025

10/10 Excellent

young hoon

Stayed 3 nights in May 2025

10/10 Excellent

Allen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property has a quiet and well maintained garden for a comfortable walk. The staff is friendly and pool facility is clean. There are slides in the pool area for children. The room is spacious and some rooms have own balcony. The morning breakfast item choices are less attractive with limited choices of western food.
Stayed 2 nights in May 2025

10/10 Excellent

Luis

Stayed 4 nights in Apr 2025

8/10 Good

Radhika, New York

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel thats well located, with lots of local restaurants, spas, etc within a 5 minute walk or less. We got upgraded to the Club floor, thanks to Expedia. The room was very nice, but one area of difficulty was the ac - 2 out of 3 nights, we had to call maintenance as the ac was not cooling at all. I think the hotel should have handled thst better by either moving us, or comprehensively looking at the issue during the day, as it was absurd to have the issue occurring again the next night. Overall a good stay though.
Stayed 3 nights in Apr 2025

8/10 Good

Carsten Lund

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Apr 2025

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The ShangriLa is a great hotel, with beautiful gardens, nice views from the rooms, excellent spa, nice clean pool and the Elephant parade store. Wondeful hotel !!
Stayed 5 nights in Mar 2025

10/10 Excellent

Chloe

Stayed 7 nights in Apr 2025

8/10 Good

Chifu

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
close to night market， supermarket. nice swimming pool， children really enjoy.
Stayed 2 nights in Mar 2025

8/10 Good

Chifu

Travelled with family and small children
Liked: Staff & service
kids area， swimming pool
Stayed 4 nights in Mar 2025

10/10 Excellent

Abdul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Apr 2025