I was surprised that the front desk IS staffed 24/7. I used this hotel to attend a concert nearby - even coming back at 3:30 am, I felt safe. The room was exactly what we needed for 1 night. If you're staying longer, the communal kitchen would be useful. There is also complementary coffee, teas, and filtered water available, and a nice lobby and work cubicle (rooms, actually) nearby. An adjoining bar is nice & cozy & tasteful (they also serve food, I heard). Overall, a great experience if you need accommodation in this part of Chicago. Loads of restaurants w/in easy walking distance, too. GO!