Never in my travel have I encountered a subpar Hyatt Regency than this location. I've stayed in Schaumburg, downtown Chicago, Dallas and San Francisco. The room was dated...no mattress cover, no laundry bag, plaster peeling in the bathroom and my tv remote didn't work. I asked for another remote and it never arrived. The morning of checkout, I noticed a leak from the window.
The only positives are free parking and it's located near shopping and dining. Front desk staff, Carter, was pleasant as well.
I do not recommend this location. It needs updates to the rooms