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MainStay Suites Chicago Hoffman Estates

2.5 star property

Photo gallery for MainStay Suites Chicago Hoffman Estates

Exterior
Suite, Non Smoking (One-Bedroom Suite) | Living area
Suite, Non Smoking (One-Bedroom Suite) | Living room
Suite, 1 Queen Bed with Sofa bed, Accessible, Non Smoking (Accessible Tub)
Lobby sitting area

Reviews

7.8 out of 10
Good

Popular amenities

  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Gym
  • Business services

Explore the area

View map
2875 Greenspoint Pkwy, Hoffman Estates, IL, 60169
  • Place, St. Alexius Medical Center
    ‪2 min drive‬
  • Place, Fresenius Medical Care at St. Alexius Medical Center - Aph.
    ‪2 min drive‬
  • Place, Bridges of Poplar Creek Country Club
    ‪3 min drive‬
  • Airport, Chicago, IL (ORD-O'Hare Intl.)
    ‪23 min drive‬

Room options

View all photos for Standard Room, 1 Queen Bed, Non Smoking

Standard Room, 1 Queen Bed, Non Smoking

Standard Room, 1 Queen Bed, Non Smoking

8.2 out of 10
Very good
(81 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 Queen Bed with Sofa bed, Accessible, Non Smoking (Accessible Tub)

Desk, laptop workspace, blackout curtains, iron/ironing board

Suite, 1 Queen Bed with Sofa bed, Accessible, Non Smoking (Accessible Tub)

8.0 out of 10
Very good
(1 review)
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Queen Bed with Sofa bed, Non Smoking

Desk, laptop workspace, blackout curtains, iron/ironing board

Suite, 1 Queen Bed with Sofa bed, Non Smoking

  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

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Lobby
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  • Pet-friendly
  • Parking included
  • Free Wi-Fi
3.7 out of 5, Good, 1,001 reviews
The price is NZ$131
includes taxes & fees
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About the area

Hoffman Estates

Located in Hoffman Estates, MainStay Suites Chicago Hoffman Estates is a 4-minute drive from Arboretum of South Barrington and 6 minutes from Schaumburg Medieval Times. .This hotel is 4.1 mi (6.5 km) from NOW Arena and 5.6 mi (9 km) from Harper College.

What's nearby

  • St. Alexius Medical Center - 2 min drive - 2.1 km
  • Fresenius Medical Care at St. Alexius Medical Center - Aph. - 2 min drive - 2.1 km
  • Advocate Health Care - 2 min drive - 2.1 km
  • Bridges of Poplar Creek Country Club - 3 min drive - 2.5 km
  • Schaumburg Convention Center - 6 min drive - 10.7 km

Getting around

  • Elgin Station - 13 min drive
  • Chicago, IL (DPA-Dupage) - 36 min drive

Restaurants

  • ‪McDonald's - ‬3 min drive
  • ‪McDonald's - ‬3 min drive
  • ‪Dunkin’ Donuts - ‬3 min drive
  • ‪Wendy's - ‬5 min drive
  • ‪Buona - ‬3 min drive

About this property

MainStay Suites Chicago Hoffman Estates

Hotel with free parking, in the vicinity of Arboretum of South Barrington
MainStay Suites Chicago Hoffman Estates offers 120 accommodations with coffee/tea makers and hair dryers. 32-inch flat-screen televisions come with premium satellite channels. Kitchens offer refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided weekly.

Recreational amenities at the hotel include a 24-hour fitness center.
Make yourself at home in one of the 120 guestrooms, featuring kitchens with refrigerators and stovetops. 32-inch flat-screen televisions with satellite programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include desks and microwaves, as well as phones with free local calls.
Take advantage of recreation opportunities such as a 24-hour fitness center, or other amenities including complimentary wireless internet access and a television in a common area. Additional features at this hotel include a picnic area, barbecue grills, and a vending machine.
Featured amenities include a business center, express check-out, and a 24-hour front desk. Free self parking is available onsite.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Free RV/bus/lorry parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • In-room cot
  • In-room kitchen
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Housekeeping (weekly)
  • Multilingual staff

Business services

  • Business centre
  • Computer station

Outdoors

  • Barbecue grill
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lever door handles
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 3 floors
  • Built in 1999
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium satellite channels

Food and drink

  • Cleaning supplies
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Freezer
  • Hob
  • Ice maker
  • Kitchen
  • Microwave
  • Paper towels
  • Refrigerator
  • Toaster

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 10 per pet, per night (maximum USD 150 per stay), plus a one-time cleaning fee of USD 50.00
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 75 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Pet fee: USD 10 per pet, per night (maximum USD 150 per stay) plus USD 50.00 one-time cleaning fee
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector and window guards

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is recommended for transportation to and from this property

Property is also known as

Hawthorn Suites Wyndham Chicago Hoffman Estates
Hawthorn Suites Wyndham Hotel Hoffman Estates Chicago
Hawthorn Suites Wyndham Chicago Hoffman Estates Hotel
Candlewood Suites Chicago-Hoffman Estates Hotel Hoffman Estates
Candlewood Suites Hoffman Estates
Hoffman Estates Candlewood Suites
Candlewood Hoffman Estates
Hawthorn Suites Wyndham Chicago Hoffman Estates Hotel Barrington
Hawthorn Suites Wyndham Chicago Hoffman Estates Barrington
Candlewood Hoffman Estates
Candlewood Suites Hoffman Estates
Hoffman Estates Candlewood Suites
MainStay Suites Chicago Hoffman Estates Hotel
Hawthorn Suites by Wyndham Chicago Hoffman Estates
MainStay Suites Chicago Hoffman Estates Hoffman Estates
MainStay Suites Chicago Hoffman Estates Hotel Hoffman Estates

MainStay Suites Chicago Hoffman Estates Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 436 out of 1001 reviews
Rating 8 - Good. 272 out of 1001 reviews
Rating 6 - Okay. 118 out of 1001 reviews
Rating 4 - Poor. 88 out of 1001 reviews
Rating 2 - Terrible. 87 out of 1001 reviews

8.0/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The room was spotless and the people were very friendly.
Stayed 2 nights in Oct 2025

10/10 Excellent

David

Stayed 12 nights in Oct 2025

10/10 Excellent

Daniel

Liked: Cleanliness, amenities, property conditions & facilities
The staff was very nice especially Jess who was very kind and sweet at the front desk. The room is amazing and had everything i needed will definitely return in the near future
Stayed 10 nights in Oct 2025

8/10 Good

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay, Jessica at the front desk was helpful and kind
Stayed 27 nights in Sep 2025

10/10 Excellent

Matt

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room
Stayed 3 nights in Oct 2025

2/10 Terrible

Kiara

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Damaged property, no resolution
Stayed 7 nights in Sep 2025

2/10 Terrible

Kiara

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty, stains on carpet, terrible smells in hallways
Stayed 4 nights in Oct 2025

2/10 Terrible

Kiara

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Damaged leak and hole in the ceiling caused me $2000 in damages. Never again
Stayed 4 nights in Oct 2025

2/10 Terrible

Kiara

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Unbelievable experience – property damage, false accusations, and extra charges! I stayed at this property for a total of 6 weeks for business and even changed rooms once during my stay. In my last room, I reported a ceiling leak to the hotel. Despite notifying them, the issue was never addressed — and on my last day, the ceiling completely caved in. Debris from the collapse fell onto my personal belongings, damaging over $2,000 worth of items. Instead of taking responsibility, the hotel falsely accused me of leaving the already damaged room in poor condition. To make things worse, they withheld my deposit and charged my card an additional $30.25 for “extra cleaning services.” After all the business and money I gave them, this is how I was treated. Loss of property and more money taken from me in the end. I get that times are tough and budgets are tight — but do yourself a favor and spend your hard-earned money somewhere else.
Stayed 3 nights in Oct 2025

4/10 Poor

Keith

Liked: Cleanliness, staff & service, property conditions & facilities
The main issues were too much traffic noise from I90, and the mattress needs replacing, it has a body divot.
Stayed 3 nights in Oct 2025

2/10 Terrible

Benjamin

Stayed 13 nights in Sep 2025

10/10 Excellent

Myles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Stayed 2 nights in Oct 2025

4/10 Poor

Lawrence

Business traveller, Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
It started with the reservation. They only had one room when I clearly had a reservation for two (which I showed the desk clerk). He got me a second room. The room I got (135) had a distinct odor when I got in. Thinking the air conditioner would clear it, I cranked the air. Only later did I realize that the odor was coming FROM the AC unit, so I shut it off and opened a window. The state of the room was not bad, but every surface had a greasy film on it, obviously from a cursory wipe by housekeeping with a well-used rag. The bathroom seemed recently updated, yet the shower head was loose and leaking. And the coffee maker did not work. On the plus side, the bedding was clean and the property was quieter than many of the pricier hotels in which I’ve stayed. Still, I will not be a return guest.
Stayed 1 night in Oct 2025

6/10 Okay

Antonio Tony

Travelled with family
Liked: Staff & service
Disliked: Room comfort
Bathroom floor sinking; I think the subfloor has rotted away. The shower should be a hand held unit versus single spray head. Finally, the mattress needs to be replaced, it’s just subpar with respect to comfort.
Stayed 2 nights in Oct 2025

10/10 Excellent

Rene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet and comfortable
Stayed 1 night in Oct 2025

2/10 Terrible

Arica

Travelled with family
Disliked: Property conditions & facilities, room comfort
Room was dingy. However the bathroom and actual bed were clean!! But The couch smelled as if it was soaked in human Urine!! Making it unbearable and unusable.
Stayed 1 night in Sep 2025

10/10 Excellent

Barnet

Stayed 3 nights in Sep 2025

10/10 Excellent

Jabrezanae

Stayed 1 night in Sep 2025

10/10 Excellent

Jacqueline

Stayed 2 nights in Sep 2025

10/10 Excellent

Jackie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice in all aspects
Stayed 2 nights in Sep 2025

2/10 Terrible

Curtaveon

Disliked: Staff & service, property conditions & facilities, room comfort

Snubbed at the door

I arrived to check in at 10:15 pm and found the reception desk closed and locked up. When I called the house phone, the on duty staff said that they couldn’t check me in after 10 pm. Nowhere in my emails from you or the hotel indicated a 10 pm close of the front desk.
Stayed 1 night in Sep 2025

10/10 Excellent

Denniston

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Gerald

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good!
Stayed 1 night in Aug 2025

4/10 Poor

John

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Checked out a day early

Some of the appliances didn’t work, I had to get complain and finally got moved to another room
Stayed 3 nights in Aug 2025

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will definitely stay there again
Stayed 5 nights in Jul 2025