Palmer House a Hilton Hotel

4.0 star property

Photo gallery for Palmer House a Hilton Hotel

Experience the grandeur of our elegantly decorated lobby, featuring a stunning chandelier, comfortable seating areas, and intricate designs.
Property video
Relax by the pool surrounded by comfortable lounge chairs and framed artwork.
Experience the grandeur of our lobby, featuring ornate doorways, intricate mosaic artwork, and a grand piano.
Experience grandeur in our opulent lobby, featuring an ornate staircase, arched columns, and intricate frescoes.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Spa
  • Housekeeping
  • Bar

Explore the area

Map
17 E Monroe St, Chicago, IL, 60603
  • Art Institute of Chicago
    ‪5 min walk‬
  • Millennium Park
    ‪5 min walk‬
  • Grant Park
    ‪13 min walk‬
  • Chicago, IL (ORD-O'Hare Intl.)
    ‪24 min drive‬

Room options

Deluxe Room, 1 King Bed

8.6 out of 10
Excellent
(28 reviews)
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

Suite, 1 King Bed, Non Smoking

9.2 out of 10
Wonderful
(5 reviews)
  • 93 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Premium Room, 2 Double Beds, 2 Bathrooms

8.0 out of 10
Very good
(12 reviews)
  • 28 sq m
  • Sleeps 4
  • 2 Double Beds

Premium Room, 2 Double Beds, Accessible, Bathtub

  • 23 sq m
  • Sleeps 4
  • 2 Double Beds

Room, 1 Double Bed, Non Smoking

7.8 out of 10
Good
(45 reviews)
  • 14 sq m
  • Sleeps 2
  • 1 Double Bed

Deluxe Room, 2 Double Beds

8.4 out of 10
Very good
(16 reviews)
  • 33 sq m
  • Sleeps 4
  • 2 Double Beds

Premium Room - 2 Double Beds

8.6 out of 10
Excellent
(4 reviews)
  • 23 sq m
  • Sleeps 4
  • 2 Double Beds

Premium Room - 1 King Bed

8.0 out of 10
Very good
(14 reviews)
  • 23 sq m
  • Sleeps 2
  • 1 King Bed

Premium 2 Double Mobility Accessible (Tub)

  • 23 sq m
  • Sleeps 4
  • 2 Double Beds

Suite, Accessible, Non Smoking (Roll-in Shower)

8.0 out of 10
Very good
(1 review)
  • 93 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Room, 2 Double Beds, Non Smoking

8.2 out of 10
Very good
(65 reviews)
  • 19 sq m
  • Sleeps 4
  • 2 Double Beds

Room, Non Smoking (Roll-in Shower)

  • 19 sq m
  • Sleeps 2
  • 1 King Bed

Suite, 2 Bedrooms, Non Smoking (Parlor)

  • 93 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 2 Double Beds

Suite, Multiple Beds, Non Smoking

  • 93 sq m
  • 1 bedroom
  • Sleeps 8
  • 3 King Beds

Deluxe Room -1 King Bed

  • 26 sq m
  • Sleeps 2
  • 1 King Bed

Suite, 2 Double Beds, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • 93 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Deluxe Room - 1 King Bed

  • 28 sq m
  • Sleeps 4
  • 2 Double Beds

Room, 1 King Bed, Non Smoking (Hip & Historic)

8.4 out of 10
Very good
(153 reviews)
  • 19 sq m
  • Sleeps 2
  • 1 King Bed

Premium 2 Bed 2 Bath - 1 Room

  • 28 sq m
  • Sleeps 4
  • 2 Double Beds

Room, Accessible, Non Smoking (Roll-in Shower)

8.8 out of 10
Excellent
(12 reviews)
  • 19 sq m
  • Sleeps 2
  • 1 King Bed

Room, Accessible, Bathtub

9.0 out of 10
Wonderful
(4 reviews)
  • 19 sq m
  • Sleeps 2
  • 1 King Bed

Room (Parlor, No Bed)

  • Sleeps 2
  • 1 Twin Bed

Room, Accessible, Non Smoking (Roll-in Shower)

9.0 out of 10
Wonderful
(7 reviews)
  • 19 sq m
  • Sleeps 4
  • 2 Double Beds

Room, 2 Double Beds

10.0 out of 10
Exceptional
(4 reviews)
  • 19 sq m
  • Sleeps 4
  • 2 Double Beds

Room, 2 Double Beds, Accessible, Bathtub

9.6 out of 10
Exceptional
(14 reviews)
  • 19 sq m
  • Sleeps 4
  • 2 Double Beds

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About the area

Chicago

Palmer House a Hilton Hotel is centrally located in Chicago, a 3-minute walk from Millennium Park and 5 minutes by foot from Art Institute of Chicago. .This spa hotel is 0.3 mi (0.5 km) from Cloud Gate and 0.6 mi (1 km) from Willis Tower.

What's nearby

  • Art Institute of Chicago - 5 min walk - 0.4 km
  • Millennium Park - 5 min walk - 0.4 km
  • Chicago Theatre - 6 min walk - 0.6 km
  • Willis Tower - 11 min walk - 1.0 km
  • Grant Park - 13 min walk - 1.1 km

Getting around

  • Monroe Station (Red Line) - 1 min walk
  • Millennium Station - 7 min walk
  • Chicago O'Hare Intl. Airport (ORD) - 38 min drive

Restaurants

  • ‪Miller's Pub - ‬1 min walk
  • ‪Cindy's - ‬4 min walk
  • ‪University Club of Chicago - ‬2 min walk
  • ‪The Gage - ‬3 min walk
  • ‪Jollibee - ‬4 min walk

About this property

Palmer House a Hilton Hotel

Historic hotel with a full-service spa and a 24-hour health club
Palmer House a Hilton Hotel offers 1641 accommodations with minibars and laptop-compatible safes. Pillowtop beds feature premium bedding. Televisions come with premium cable channels, video-game consoles, and pay movies.

Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include safes and irons/ironing boards. Refrigerators and hypo-allergenic bedding can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a 24-hour health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 12 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including hydrotherapy.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 13 years old are not allowed in the spa.

Make yourself at home in one of the 1641 guestrooms featuring minibars. Your pillowtop bed comes with premium bedding. Cable programming along with video-game consoles are provided for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You can take advantage of recreational amenities such as a 24-hour health club, an indoor pool, and bicycles to rent. Additional amenities at this hotel include concierge services, gift shops/newsstands, and a banquet hall.
Enjoy a meal at the restaurant or snacks in the hotel's coffee shop/cafe. Quench your thirst with your favorite drink at the bar/lounge. To-go breakfasts are served on weekdays from 6:30 AM to 11:00 AM for a fee.
Featured amenities include a business center, limo/town car service, and express check-in. Planning an event in Chicago? This hotel has 130000 square feet (12077 square meters) of space consisting of a conference center and 77 meeting rooms. Self parking (subject to charges) is available onsite.
To-go breakfasts are available for a surcharge between 6:30 AM and 11:00 AM on weekdays.
Lockwood Lobby Bar - This lobby lounge specializes in American cuisine. Happy hour is offered.
Lockwood Express - This café serves breakfast, lunch, and light fare. Open daily.
Lockwood Restaurant - This restaurant serves breakfast only. Open select days.
Potter's Bar - This cocktail bar specializes in American cuisine. Open select days.

Awards and affiliations

The property is a member of Historic Hotels of America.

Languages

Chinese (Mandarin), English

Property amenities

Internet

  • Available in all rooms: Internet access (surcharge)

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Limo/town car service
  • Covered parking on site (USD 57 per night; includes in/out privileges)
  • Covered valet parking on site (USD 85 per night; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Breakfast to-go available for a fee 6:30 AM to 11:00 AM on weekdays and 6:30 AM to noon on weekends; USD 15 to 30 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Lockwood Express
  • Lockwood Lobby Bar
  • Lockwood Restaurant
  • Potter's Bar

Things to do

  • 24-hour health club
  • Bicycle rentals
  • Full-service spa
  • Indoor pool
  • Shopping

Family friendly

  • Indoor pool
  • Laundry facilities
  • Refrigerator on request
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Business services

  • 77 meeting rooms
  • Business centre
  • Conference centre (130,000 square foot of space)
  • Coworking space

Full-service spa

  • 12 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 16 accessible parking spaces
  • Braille/raised signage
  • Lift (122 centimetre wide door)
  • Pool hoist on site
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (86 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 23 floors
  • Banquet hall
  • Built in 1873
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 37-inch TV with premium cable channels
  • Pay films
  • Video game console

Food and drink

  • Minibar
  • Refrigerator on request

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests are recommended to download the property's Hilton Honors mobile app before check-in
For any questions, please contact the property using the information on the booking confirmation

Renovations and closures

The following facilities or services will be unavailable from May 5 2025 to September 6 2025 (dates subject to change):
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Up to 75 lbs per pet

Children and extra beds

Children are welcome
Children up to the age of 17 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 50.00 per stay
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: USD 25 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Internet access

We have included all charges provided to us by the property.

Optional extras

  • Fee for to-go breakfast: approximately USD 15 to 30 per person
  • Covered self parking fee: USD 57 per night (in/out privileges)
  • Covered valet parking fee: USD 85 per night (in/out privileges)
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Refrigerator fee: USD 40 per stay
  • Rollaway bed fee: USD 50.00 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

Pool access available from 5:30 AM to 9:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
Guests under 13 years old are not allowed in the spa, and guests under 18 years old are only allowed with adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hilton Palmer
Hilton Palmer House
House Hilton
Palmer Hilton
Palmer Hilton House
Palmer House
Palmer House Hilton
Palmer House Hilton Chicago
Palmer House Hilton Hotel
Palmer House Hilton Hotel Chicago
Chicago Palmer House Hilton
Hilton Hotel Palmer
Palmer House Chicago
The Palmer House Hilton Hotel Chicago
The Palmer House Hilton
Palmer House A Hilton
Palmer House a Hilton Hotel Hotel
Palmer House a Hilton Hotel Chicago
Palmer House a Hilton Hotel Hotel Chicago

Palmer House a Hilton Hotel Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 1028 out of 1833 reviews
Rating 8 - Good. 357 out of 1833 reviews
Rating 6 - Okay. 230 out of 1833 reviews
Rating 4 - Poor. 124 out of 1833 reviews
Rating 2 - Terrible. 94 out of 1833 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2025

8/10 Good

Emily, Charlotte

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near the art institute and all of the Loop attractions. Very nice staff.
Stayed 4 nights in Apr 2025

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A one night stay. Loved The Palmer House. It’s historic and beautiful and loved the main gathering area just off the check in area. Great location! Will stay here again!
Stayed 1 night in Apr 2025

6/10 Okay

Kathleen

Stayed 2 nights in Apr 2025

8/10 Good

gregory

Liked: Cleanliness, staff & service, amenities
The rooms need a refresh I had peeling wall paper the second visit and coffe makers n room would be awesome
Stayed 2 nights in Apr 2025

6/10 Okay

Caleb

Liked: Property conditions & facilities
Disliked: Staff & service
Gorgeous historic property filled with staff who are neither warm nor welcoming (rather, fake, stuffy, and constantly pushing further stays).
Stayed 1 night in Apr 2025

10/10 Excellent

Angela

Liked: Cleanliness, staff & service
This is a lovely older hotel
Stayed 4 nights in Apr 2025

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

Molly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
2 things I would want to change: Water pressure in the shower was so low that I couldn't wash my hair. Also, would have loved a smoking area outside with seating. Other than those things, our stay was amazing, and the hotel was beautiful. We loved sitting in the gorgeous lobby, in the comfy chairs, while relaxing during down times.
Stayed 4 nights in Apr 2025

10/10 Excellent

Mary F

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very friendly!
Stayed 2 nights in Mar 2025

2/10 Terrible

Wendy

Liked: Cleanliness
Stayed 1 night in Apr 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2025

10/10 Excellent

David

Stayed 2 nights in Apr 2025

10/10 Excellent

Jody

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

8/10 Good

Ettore

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
First of all i missed the fine print of additional $25 per stay charge. No water pressure in the shower. The hallways were a maze of confusion. And reminded us of the shining. The room could have used a microwave. With that being said, the staff was super friendly. The bed was comfortable. The rooms were cleaned daily. The hotel was located close to most downtown attractions, as well as the redline to wrigley field.
Stayed 3 nights in Apr 2025

10/10 Excellent

jean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice!
Stayed 1 night in Jan 2025

10/10 Excellent

melissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the history and the vibe.
Stayed 1 night in Apr 2025

10/10 Excellent

Blake

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2025

8/10 Good

Alfredo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you come from a bigger city this might not bother you at all. Room a bit noisy due to proximity to train
Stayed 2 nights in Apr 2025

8/10 Good

Terri Elizabeth Shouldice

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful building. Kind help Comfy beds
Stayed 7 nights in Apr 2025

10/10 Excellent

MARENE, St Louis

Stayed 3 nights in Apr 2025

10/10 Excellent

BELINDA, CORAL SPRINGS

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn't realize how historic and luxurious this hotel is. I'm amazed. It's a feast for the eyes.
Stayed 1 night in Apr 2025

10/10 Excellent

Brittany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A Luxurious Step Back in Time The Palmer House Hotel completely exceeded my expectations. What stood out most was the stunning lobby—truly a work of art with its intricate ceiling murals, gold accents, and opulent chandeliers. It felt like walking into a palace. The service was impeccable—every staff member I interacted with was kind, helpful, and professional. I also loved the hotel’s spa and fitness center, which were both modern and well-maintained. My room was quiet, cozy, and spotless, with plush bedding and beautiful views of the city. The location was ideal—just steps away from Grant Park, theaters, and world-class shopping on State Street. And of course, the history of the hotel adds such a unique and romantic atmosphere. You can feel the legacy in every hallway. I’d definitely stay again and recommend it to anyone who appreciates elegance, great service, and a touch of old-school glamour.
Stayed 2 nights in Apr 2025

8/10 Good

Clarke, Calgary

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Socializing with a glass of wine in the bar areas was a high priced luxury! Pool was wonderful, room was comfortable and staff were outstanding.
Stayed 7 nights in Apr 2025

10/10 Excellent

Michael

Stayed 1 night in Apr 2025