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Palmer House a Hilton Hotel

4.0 star property

Photo gallery for Palmer House a Hilton Hotel

Ballroom
Meeting facility
Reception
Ballroom
Indoor pool

Reviews

8.4 out of 10
Very good

Popular amenities

  • Spa
  • Housekeeping
  • Bar

Explore the area

View map
17 E Monroe St, Chicago, IL, 60603
  • Place, Art Institute of Chicago
    ‪5 min walk‬
  • Place, Millennium Park
    ‪5 min walk‬
  • Place, Grant Park
    ‪13 min walk‬
  • Airport, Chicago, IL (ORD-O'Hare Intl.)
    ‪24 min drive‬

Room options

View all photos for Mobility Accessible Standard King Room With Bathtub

1 bedroom, premium bedding, pillow-top beds, minibar

Mobility Accessible Standard King Room With Bathtub

  • Sleeps 2

View all photos for Room, 2 Double Beds, Non Smoking

In-room business centre

Room, 2 Double Beds, Non Smoking

8.0 out of 10
Very good
(71 reviews)
  • 19 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, Accessible, Non Smoking (Roll-in Shower)

1 bedroom, premium bedding, pillow-top beds, minibar

Room, Accessible, Non Smoking (Roll-in Shower)

8.8 out of 10
Excellent
(12 reviews)
  • 19 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, Accessible, Non Smoking (Roll-in Shower)

1 bedroom, premium bedding, pillow-top beds, minibar

Room, Accessible, Non Smoking (Roll-in Shower)

9.2 out of 10
Wonderful
(9 reviews)
  • 19 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room (Parlor, No Bed)

1 bedroom, premium bedding, pillow-top beds, minibar

Room (Parlor, No Bed)

  • Sleeps 2
  • 1 Twin Bed

View all photos for Room, Accessible, Bathtub

1 bedroom, premium bedding, pillow-top beds, minibar

Room, Accessible, Bathtub

9.0 out of 10
Wonderful
(4 reviews)
  • 19 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking

1 bedroom, premium bedding, pillow-top beds, minibar

Suite, 1 King Bed, Non Smoking

9.4 out of 10
Exceptional
(6 reviews)
  • 93 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Double Beds, Non Smoking

1 bedroom, premium bedding, pillow-top beds, minibar

Suite, 2 Double Beds, Non Smoking

9.0 out of 10
Wonderful
(2 reviews)
  • 93 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, Non Smoking (Roll-in Shower)

In-room business centre

Room, Non Smoking (Roll-in Shower)

  • 19 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Accessible, Non Smoking (Roll-in Shower)

1 bedroom, premium bedding, pillow-top beds, minibar

Suite, Accessible, Non Smoking (Roll-in Shower)

8.0 out of 10
Very good
(1 review)
  • 93 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premium 2 Double Mobility Accessible (Tub)

In-room business centre

Premium 2 Double Mobility Accessible (Tub)

  • 23 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium 2 Bed 2 Bath - 1 Room

In-room business centre

Premium 2 Bed 2 Bath - 1 Room

  • 28 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, Multiple Beds, Non Smoking

1 bedroom, premium bedding, pillow-top beds, minibar

Suite, Multiple Beds, Non Smoking

  • 93 sq m
  • 1 bedroom
  • Sleeps 8
  • 3 King Beds

View all photos for Deluxe Room - 1 King Bed

In-room business centre

Deluxe Room - 1 King Bed

  • 28 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room -1 King Bed

In-room business centre

Deluxe Room -1 King Bed

  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Bedrooms, Non Smoking (Parlor)

In-room business centre

Suite, 2 Bedrooms, Non Smoking (Parlor)

  • 93 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 2 Double Beds

View all photos for Room, 2 Double Beds

1 bedroom, premium bedding, pillow-top beds, minibar

Room, 2 Double Beds

10.0 out of 10
Exceptional
(5 reviews)
  • 19 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Accessible, Bathtub

1 bedroom, premium bedding, pillow-top beds, minibar

Room, 2 Double Beds, Accessible, Bathtub

9.6 out of 10
Exceptional
(14 reviews)
  • 19 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Two Double Room

1 bedroom, premium bedding, pillow-top beds, minibar

Standard Two Double Room

  • Sleeps 4

View all photos for Standard King Room

1 bedroom, premium bedding, pillow-top beds, minibar

Standard King Room

  • Sleeps 2

View all photos for Premium Two Double Room

1 bedroom, premium bedding, pillow-top beds, minibar

Premium Two Double Room

  • Sleeps 4

View all photos for Premium King Room

1 bedroom, premium bedding, pillow-top beds, minibar

Premium King Room

  • Sleeps 2

View all photos for Mobility Accessible Standard Queen Room With Roll In Shower

1 bedroom, premium bedding, pillow-top beds, minibar

Mobility Accessible Standard Queen Room With Roll In Shower

  • Sleeps 2

View all photos for Mobility Accessible Premium Two Double Room With Bathtub

1 bedroom, premium bedding, pillow-top beds, minibar

Mobility Accessible Premium Two Double Room With Bathtub

  • Sleeps 4

View all photos for Mobility Accessible Two Double Room With Bathtub

1 bedroom, premium bedding, pillow-top beds, minibar

Mobility Accessible Two Double Room With Bathtub

  • Sleeps 4

View all photos for Mobility Accessible Two Double Room With Shower

1 bedroom, premium bedding, pillow-top beds, minibar

Mobility Accessible Two Double Room With Shower

  • Sleeps 4

View all photos for Two Double Suite

1 bedroom, premium bedding, pillow-top beds, minibar

Two Double Suite

  • Sleeps 4

View all photos for Deluxe Room, 2 Double Beds

In-room business centre

Deluxe Room, 2 Double Beds

8.4 out of 10
Very good
(17 reviews)
  • 33 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Room, 2 Double Beds, Accessible, Bathtub

1 bedroom, premium bedding, pillow-top beds, minibar

Premium Room, 2 Double Beds, Accessible, Bathtub

  • 23 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Room, 2 Double Beds, 2 Bathrooms

1 bedroom, premium bedding, pillow-top beds, minibar

Premium Room, 2 Double Beds, 2 Bathrooms

8.0 out of 10
Very good
(12 reviews)
  • 28 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed

In-room business centre

Deluxe Room, 1 King Bed

8.6 out of 10
Excellent
(30 reviews)
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Oversized Deluxe Two Double Room

1 bedroom, premium bedding, pillow-top beds, minibar

Oversized Deluxe Two Double Room

  • Sleeps 4

View all photos for Oversized Deluxe King Room

1 bedroom, premium bedding, pillow-top beds, minibar

Oversized Deluxe King Room

  • Sleeps 2

View all photos for Room, 1 Double Bed, Non Smoking

Room, 1 Double Bed, Non Smoking

Room, 1 Double Bed, Non Smoking

7.8 out of 10
Good
(46 reviews)
  • 14 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Premium Room - 2 Double Beds

1 bedroom, premium bedding, pillow-top beds, minibar

Premium Room - 2 Double Beds

7.6 out of 10
Good
(5 reviews)
  • 23 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Room - 1 King Bed

1 bedroom, premium bedding, pillow-top beds, minibar

Premium Room - 1 King Bed

8.2 out of 10
Very good
(15 reviews)
  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Mobility Accessible One-Bedroom King Suite with Roll in Shower

1 bedroom, premium bedding, pillow-top beds, minibar

Mobility Accessible One-Bedroom King Suite with Roll in Shower

  • Sleeps 2

View all photos for Mobility Accessible Standard King Room With Roll In Shower

1 bedroom, premium bedding, pillow-top beds, minibar

Mobility Accessible Standard King Room With Roll In Shower

  • Sleeps 2

View all photos for Premium Two Double Room With Two Bath

1 bedroom, premium bedding, pillow-top beds, minibar

Premium Two Double Room With Two Bath

  • Sleeps 4

View all photos for Two Double Room With Two Bathrooms

1 bedroom, premium bedding, pillow-top beds, minibar

Two Double Room With Two Bathrooms

  • Sleeps 4

View all photos for One Bedroom King Suite

1 bedroom, premium bedding, pillow-top beds, minibar

One Bedroom King Suite

  • Sleeps 2

View all photos for Standard Double Room

1 bedroom, premium bedding, pillow-top beds, minibar

Standard Double Room

  • Sleeps 2

View all photos for Room, 1 King Bed, Non Smoking (Hip & Historic)

In-room business centre

Room, 1 King Bed, Non Smoking (Hip & Historic)

8.4 out of 10
Very good
(163 reviews)
  • 19 sq m
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior
Hilton Chicago
  • Pool
  • Hot tub
  • Pet-friendly
  • Free WiFi
4.2 out of 5, Very good, 2,283 reviews
The price is NZ$287
includes taxes & fees
24 Nov - 25 Nov
Hilton Chicago

About the area

Chicago

Palmer House a Hilton Hotel is centrally located in Chicago, a 3-minute walk from Millennium Park and 5 minutes by foot from Art Institute of Chicago. .This luxury hotel is 0.3 mi (0.5 km) from Cloud Gate and 0.6 mi (1 km) from Willis Tower.

What's nearby

  • Art Institute of Chicago - 5 min walk - 0.4 km
  • Millennium Park - 5 min walk - 0.4 km
  • Chicago Theatre - 6 min walk - 0.6 km
  • Willis Tower - 11 min walk - 1.0 km
  • Grant Park - 13 min walk - 1.1 km

Getting around

  • Monroe Station (Red Line) - 1 min walk
  • Millennium Station - 7 min walk
  • Chicago O'Hare Intl. Airport (ORD) - 38 min drive

Restaurants

  • ‪Miller's Pub - ‬3 min walk
  • ‪Palmer House Hilton Executive Floor Lounge - ‬3 min walk
  • ‪Capital One Café - ‬1 min walk
  • ‪Jimmy's Gyros & Grill - ‬3 min walk
  • ‪Poke Poké - ‬1 min walk

About this property

Palmer House a Hilton Hotel

Luxury hotel with a full-service spa and a 24-hour health club
Palmer House a Hilton Hotel offers 1641 accommodations with minibars and laptop-compatible safes. Pillowtop beds feature premium bedding. Televisions come with premium cable channels, video-game consoles, and pay movies.

Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include safes and irons/ironing boards. Refrigerators and hypo-allergenic bedding can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a 24-hour health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 12 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including hydrotherapy.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 13 years old are not allowed in the spa.

Make yourself at home in one of the 1641 guestrooms featuring minibars. Your pillowtop bed comes with premium bedding. Cable programming along with video-game consoles are provided for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You can take advantage of recreational amenities such as a 24-hour health club, an indoor pool, and bicycles to rent. Additional amenities at this hotel include concierge services, gift shops/newsstands, and a banquet hall.
Enjoy a meal at the restaurant or snacks in the hotel's coffee shop/cafe. Quench your thirst with your favorite drink at the bar/lounge. To-go breakfasts are served on weekdays from 6:30 AM to 11:00 AM for a fee.
Featured amenities include a business center, limo/town car service, and express check-in. Planning an event in Chicago? This hotel has 130000 square feet (12077 square meters) of space consisting of a conference center and 77 meeting rooms. Self parking (subject to charges) is available onsite.
To-go breakfasts are available for a surcharge between 6:30 AM and 11:00 AM on weekdays.
Lockwood Lobby Bar - This lobby lounge specializes in American cuisine. Happy hour is offered.
Lockwood Express - This café serves breakfast, lunch, and light fare. Open daily.
Lockwood Restaurant - This restaurant serves breakfast only. Open select days.
Potter's Bar - This cocktail bar specializes in American cuisine. Open select days.

Awards and affiliations

The property is a member of Historic Hotels of America.

Property amenities

Internet

  • Available in all rooms: Internet access (surcharge)

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Limo/town car service
  • Covered parking on site (USD 57 per night; includes in/out privileges)
  • Covered valet parking on site (USD 85 per night; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Breakfast to-go available for a fee 6:30 AM to 11:00 AM on weekdays and 6:30 AM to noon on weekends; USD 15 to 30 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Lockwood Express
  • Lockwood Lobby Bar
  • Lockwood Restaurant
  • Potter's Bar

Things to do

  • 24-hour health club
  • Bicycle rentals
  • Full-service spa
  • Indoor pool
  • Shopping

Family friendly

  • Indoor pool
  • Laundry facilities
  • Refrigerator on request
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Business services

  • 77 meeting rooms
  • Business centre
  • Conference centre (130,000 square foot of space)
  • Coworking space

Full-service spa

  • 12 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 16 accessible parking spaces
  • Braille/raised signage
  • Lift (122 centimetre wide door)
  • Pool hoist on site
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (86 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 23 floors
  • Banquet hall
  • Built in 1873
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 37-inch TV with premium cable channels
  • Pay films
  • Video game console

Food and drink

  • Minibar
  • Refrigerator on request

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests are recommended to download the property's Hilton Honors mobile app before check-in
For any questions, please contact the property using the information on the booking confirmation

Renovations and closures

The following facilities or services will be unavailable from May 5 2025 to November 30 2025 (dates subject to change):
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Up to 75 lbs per pet

Children and extra beds

Children are welcome
Children up to the age of 17 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 50.00 per stay
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: USD 25 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Internet access

We have included all charges provided to us by the property.

Optional extras

  • Fee for to-go breakfast: approximately USD 15 to 30 per person
  • Covered self parking fee: USD 57 per night (in/out privileges)
  • Covered valet parking fee: USD 85 per night (in/out privileges)
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Refrigerator fee: USD 40 per stay
  • Rollaway bed fee: USD 50.00 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

Pool access available from 5:30 AM to 9:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
Guests under 13 years old are not allowed in the spa, and guests under 18 years old are only allowed with adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hilton Palmer
Hilton Palmer House
House Hilton
Palmer Hilton
Palmer Hilton House
Palmer House
Palmer House Hilton
Palmer House Hilton Chicago
Palmer House Hilton Hotel
Palmer House Hilton Hotel Chicago
Chicago Palmer House Hilton
Hilton Hotel Palmer
Palmer House Chicago
The Palmer House Hilton Hotel Chicago
The Palmer House Hilton
Palmer House A Hilton
Palmer House a Hilton Hotel Hotel
Palmer House a Hilton Hotel Chicago
Palmer House a Hilton Hotel Hotel Chicago

Palmer House a Hilton Hotel Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 1181 out of 2068 reviews
Rating 8 - Good. 398 out of 2068 reviews
Rating 6 - Okay. 255 out of 2068 reviews
Rating 4 - Poor. 132 out of 2068 reviews
Rating 2 - Terrible. 102 out of 2068 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Anthony Joseph

Stayed 4 nights in Aug 2025

2/10 Terrible

Verified traveller

I paid through a third party and was charged on my credit card as well. I have called several times and have not resolved the double charge yet.
Stayed 1 night in Aug 2025

10/10 Excellent

Sujuan, Prairie ville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025

6/10 Okay

Fatimah, Indianapolis

Travelled with group
Liked: Cleanliness, property conditions & facilities
It was walkable to every event we had ro go downtown. Some of the staffs were friendly
Stayed 2 nights in Aug 2025

10/10 Excellent

Andrew

Great time. Wonderful people!
Stayed 1 night in Aug 2025

8/10 Good

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2025

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay here every time I’m in Chicago. Rooms are spacious, the property has everything you need, coffee downstairs, have a drink in the beautiful lobby, the El has multiple stations right outside the door.
Stayed 4 nights in Apr 2025

10/10 Excellent

Krystina, Austin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful
Stayed 5 nights in Jul 2025

10/10 Excellent

Todd

Travelled with group
Liked: Cleanliness, amenities
Central location to everything
Stayed 3 nights in Aug 2025

10/10 Excellent

Melba

Stayed 1 night in Aug 2025

10/10 Excellent

Etyeri

Travelled with family, Business traveller, Travelled with pets, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!
Stayed 1 night in Jul 2025

8/10 Good

Julie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the gym!
Stayed 4 nights in Jul 2025

8/10 Good

Justin

Stayed 1 night in Jul 2025

6/10 Okay

Mari

Liked: Cleanliness
It’s very dated
Stayed 2 nights in Jul 2025

10/10 Excellent

Kristina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2025

8/10 Good

Sharon

Liked: Cleanliness, staff & service
Stayed 3 nights in Aug 2025

10/10 Excellent

Kenzington

Stayed 1 night in Aug 2025

8/10 Good

Kristina

Travelled with group
Liked: Cleanliness, staff & service, amenities
Overall, staff was super friendly and helpful. Was able to check-in 2 hours early. The hotel itself is older and a little dated so the shower and toilet were working but could use an upgrade. However the room was clean and beds were comfortable. Super convenient and so many places nearby- walking distance!!! Would definitely stay again if I came back, especially convenient for lollapalooza!!
Stayed 1 night in Aug 2025

4/10 Poor

Noah

Stayed 2 nights in Aug 2025

8/10 Good

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
The iconic and historic hotel are a magnificent landmark and there’s a thrill to entering the lobby every time!
Stayed 3 nights in Jul 2025

10/10 Excellent

Ali

Stayed 3 nights in Jul 2025

2/10 Terrible

Rafael

Disliked: Property conditions & facilities
Needs asap to be refurbished in the room. Wallpaper is falling using hair dryer and lights tripping bath looks nasty and the bath is chipped. For 500 a night it's shameful
Stayed 4 nights in Jul 2025

8/10 Good

Kyle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
could not use my Plat Amex, to upgrade bc of expedia.
Stayed 1 night in Aug 2025

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were really happy with our experience at the Palmer House. The room was really nice and the hotel was in walking distance to Millennium Park, Grant Park, shopping, etc. We were dining and a manager came up just to say hi and find out if we were happy (we were). He started talking about how Palmer House invented the brownie and gave us brownies to try (delicious!). This was Lollapalooza weekend and he clearly had a lot to do - he still took the time to give individual attention. Very impressed with the service. The Lockwood Room is also gorgeous. It’s a great place to grab drinks. (And for coffee addicts like me, there is Starbucks on the property.) Very happy with our experience - perfect from start to finish. We will be staying here again.
Stayed 1 night in Aug 2025

10/10 Excellent

Justin

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful gilded age feel. Long wait for elevators is my only complaint
Stayed 3 nights in Jul 2025