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The Willows Hotel

3.0 star property

Photo gallery for The Willows Hotel

Premium bedding, minibar, desk, blackout curtains
Lobby
Lobby sitting area
Front of property
Dining

Reviews

8.4 out of 10
Very good

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • 24/7 front desk

Explore the area

View map
555 W Surf St, Chicago, IL, 60657
  • Place, Lincoln Park
    ‪5 min walk‬
  • Place, DePaul University-Lincoln Park
    ‪16 min walk‬
  • Place, Wrigley Field
    ‪3 min drive‬
  • Airport, Chicago, IL (ORD-O'Hare Intl.)
    ‪24 min drive‬

Room options

View all photos for Deluxe Room, 2 Queen Beds

Premium bedding, minibar, desk, blackout curtains

Deluxe Room, 2 Queen Beds

9.0 out of 10
Wonderful
(8 reviews)
  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Executive Room, 1 King Bed

Premium bedding, minibar, desk, blackout curtains

Executive Room, 1 King Bed

  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

  • 37 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Queen Bed (Small)

Premium bedding, minibar, desk, blackout curtains

Room, 1 Queen Bed (Small)

7.8 out of 10
Good
(6 reviews)
  • 23 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed

Premium bedding, minibar, desk, blackout curtains

Standard Room, 1 Queen Bed

8.4 out of 10
Very good
(5 reviews)
  • 28 sq m
  • Sleeps 2
  • 1 Queen Bed

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About the area

Chicago

With a stay at The Willows Hotel in Chicago (Lakeview), you'll be within a 5-minute drive of Lake Michigan and Wrigley Field. .This boutique hotel is 2.8 mi (4.5 km) from Michigan Avenue and 3.8 mi (6.2 km) from Chicago Riverwalk.

What's nearby

  • Lincoln Park - 5 min walk - 0.5 km
  • Vic Theatre - 14 min walk - 1.3 km
  • DePaul University-Lincoln Park - 16 min walk - 1.4 km
  • Lincoln Park Zoo - 19 min walk - 1.6 km
  • Wrigley Field - 3 min drive - 2.2 km

Getting around

  • Chicago Clybourn Station - 4 min drive
  • Diversy Station - 11 min walk
  • Chicago O'Hare Intl. Airport (ORD) - 48 min drive

Restaurants

  • ‪Starbucks - ‬3 min walk
  • ‪Duke Of Perth - ‬1 min walk
  • ‪Chipotle Mexican Grill - ‬2 min walk
  • ‪Le Petit Marcel - ‬3 min walk
  • ‪Cesar's Killer Margaritas - ‬3 min walk

About this property

The Willows Hotel

Boutique hotel in Chicago
The Willows Hotel offers 55 accommodations with minibars and bathrobes. Beds feature premium bedding. Flat-screen televisions come with cable channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided on request.

The recreational activities listed below are available either on site or nearby; fees may apply.
Make yourself at home in one of the 55 guestrooms featuring refrigerators and minibars. Flat-screen televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include desks and irons/ironing boards, as well as phones with free local calls.
Make use of convenient amenities such as complimentary wireless internet access, concierge services, and a fireplace in the lobby. Additional features at this hotel include complimentary use of a nearby fitness facility and a vending machine.
Featured amenities include a 24-hour front desk, luggage storage, and a safe deposit box at the front desk.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (USD 26 per day)

Food and drink

  • Coffee and tea in common areas

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping on request

Accessibility

  • Lift

More

  • 1 building
  • 4 floors
  • Built in 1906
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Nearby parking fee: USD 26 per day (300 ft away)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector and a first aid kit

Property is also known as

Hotel Willows
Willows Chicago
Willows Hotel
Willows Hotel Chicago
The Willows Hotel Hotel
The Willows Hotel Chicago
The Willows Hotel Hotel Chicago

The Willows Hotel Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 523 out of 1001 reviews
Rating 8 - Good. 257 out of 1001 reviews
Rating 6 - Okay. 128 out of 1001 reviews
Rating 4 - Poor. 66 out of 1001 reviews
Rating 2 - Terrible. 27 out of 1001 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Suadi

Liked: Cleanliness, staff & service, amenities
Very clean, staff was super nice and the beds are big and comfy. The water pressure of the shower is literally perfect as well. I will definitely come back here in the future if I'm ever in Chicago.
Stayed 2 nights in Oct 2025

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice stay.
Stayed 1 night in Oct 2025

10/10 Excellent

Christian

Stayed 3 nights in Oct 2025

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome in all areas,,,ESPECIALLY in office staff.
Stayed 3 nights in Oct 2025

10/10 Excellent

Pamela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Chloe

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is a bit older, but the room was very nice and clean! In the BEST location. It was very convenient to walk around -- many food places and stores (CVS, target).
Stayed 1 night in Oct 2025

8/10 Good

Pamela

Stayed 1 night in Sep 2025

6/10 Okay

Rachel

Liked: Staff & service
Stayed 2 nights in Jun 2025

6/10 Okay

Michael

Liked: Staff & service
Disliked: Amenities
Not enough to do within walking distance
Stayed 3 nights in Oct 2025

10/10 Excellent

Kelton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Center of many thing to do & parking was convenient
Stayed 1 night in Oct 2025

6/10 Okay

Rachel M

Stayed 1 night in Oct 2025

6/10 Okay

Jerry

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
About the only thing we liked about this hotel was the location for a race at Montrose Harbor park. Definitely dated but the room was clean. Horrible motion activated fluorescent light in the bathroom that came on along with a very loud fan whenever you walked in or by the bathroom. Not great for a middle of the night visit. No coffee maker in the room. Lukewarm coffee in the lobby. A lot of bangs and creaks. Really crappy pillows and a super thick comforter on the bed. Woke up drenched. Shower water pressure very low in one of our two rooms. Parking not bad in a Park Chicago garage a 3 minute walk away.
Stayed 1 night in Oct 2025

10/10 Excellent

Yesenia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay at Millow Hotel was very good overall. The lady at the front desk was extremely kind and helpful — she went out of her way to help us find a taxi at 3 a.m. when my Uber app wasn’t working and we needed to get to the airport. Honestly, we don’t know what we would have done without her! The room was comfortable and the experience was nice. As an architect, I noticed a few small finishing details in the bathroom that could be improved, but other than that, everything was great.
Stayed 3 nights in Oct 2025

8/10 Good

Melissa

Stayed 1 night in Oct 2025

10/10 Excellent

Patrick C

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2025

10/10 Excellent

John, WESTERN SPRINGS

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was nice. The parking was safe and just across the street and very easy to navigate. There were plenty of eating options in the surrounding areas.
Stayed 1 night in Oct 2025

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stay there when in Chicago for Cubs games. Great neighborhood, good access to running area, and easy walk to Wrigley Field.
Stayed 2 nights in Oct 2025

4/10 Poor

Gia

Disliked: Amenities, property conditions & facilities
Facilities were dark, worn and dingy with builder grade furniture. No decor or amenities. Motel-like atmosphere for an average of $600/night. Area was walkable and staff were nice.
Stayed 4 nights in Oct 2025

8/10 Good

Justin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed here multiple times. Great neighborhood.
Stayed 1 night in Oct 2025

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Small quaint hotel in nice area with shops and restaurants.
Stayed 2 nights in Oct 2025

10/10 Excellent

Lane

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
Stayed 1 night in Oct 2025

10/10 Excellent

Ann

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We found our new Hotel while in Chicago. Front desk attendant very helpful and friendly. Quiet, clean and very charming.
Stayed 1 night in Oct 2025

8/10 Good

Anthony William, Fairhope

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is great, building is old and tired and could use updating. Location is ideal in the Lakeview East neighborhood.
Stayed 4 nights in Oct 2025

10/10 Excellent

Joel

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was great, good nearby parking, easy check in, no issues, very safe area
Stayed 1 night in Sep 2025

6/10 Okay

Robert

Travelled with family
Liked: Cleanliness, staff & service
Very safe
Stayed 1 night in Oct 2025