As is generally the case in New Zealand, the staff is friendly.
The hotel was overpriced (especially food and parking), and if you have a rental car, I'd suggest looking at the Sudima literally across the street. They have free parking and are right next to a large shopping center. If you don't have a car or are not into walking, this place might make sense.
The restaurant is atrocious. The value is egregious, taste is bland, and the time it takes anything to be done (from food to drinks) is painstaking. The staff are all very friendly, but overwhelmingly ineffective if you're hoping to drink or eat in a reasonable amount of time. The value ia awful as well. You can't even see the burger within the bun. The fries were very good though at least.
All in all, the Novotel is very convenient. This can't be discounted. However, if you're willing to walk down to the hotel on the next block, better value and access to food, groceries, etc can be had.