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Didn't stay. Checked and and given room key to a room which was already occupied. Entered room and walked in on other guests. Given another room which was lesser standard than first room. Duty manager was difficult and argumentative. Left the hotel and stayed elsewhere

Great location, 10 minutes from rhe shops &zoo. Food was lovley, rooms were clean & staff were very friendly & helpful. Would 100%stay again.

Really clean and no problems

Despite friendly staff this hotel is in a poor state. The central heating didn’t work but there was a tiny oil filled radiator in the room. The shower pressure was barely enough today wet. There was no plug in the hand basin. The room smelt musty. The bedside lamp couldn’t work as there was no plug socket nearby etc

This was a short break for My wife and daughter as a treat. The staff were not engaged at all and the service at breakfast each day was very poor. They had to ask for bowls for cereal and the pastries had run out mid way through service and had to get more prepared. Staff were not visible and tables left for long periods of time before eventually being cleared. They seemed very uninterested in making the stay a pleasure for the guests. The one main dinner they had was adequate but not good. The swimming pool changing rooms were not clean with toilets out of order and the smell of drains, towels very thin. No shampoo in the rooms and curtains that didn't drawer easily. Towel rail was stained and looked old. The general condition of the room and hotel in general was poor. I booked a deluxe room but it didn't look very deluxe. It seemed like they were constantly penny pinching and suggested the resort is under serious financial pressure. The mud treatment they booked was not worth it as the mud product was too dry and didn't spread across the skin. Most ended up on the floor as it dropped off. All in all it was not the treat I hoped to give my wife and daughter and I am disappointed to have used my one key cash on it.

Clean room, helpful staff and good location and great value.