Compare Ski Hotels in Cortland

Tried to check in early - completely understanding that our room might not be ready - but have often been able to at many places - so we asked The staff at the desk were downright rude & dismissive and as far away from “customer service language” as any place we’ve EVER stayed! Simply unacceptable and even though the later evening staff were different & friendly & welcoming - this experience forever affects my ratings. I would not return here - nor would I ever recommend it to others.

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We had all the services we needed during our stay, everyone was very friendly and helpful

Staff were not friendly and checking in was awful. Waited over 10 minutes. She was rude to me as well as other guests. Yelling on phone as well. Not friendly. Check out with another staff was better. At least she was kind. Didn’t seem like she was happy to be working, but was nice.

Stated here before won’t come back bed sheets stained with what looked like blood found on my second night as that side of the bed wasn’t used bathroom light flickered then went out and on last night the outlets near bed stopped working. Ran out of toilet paper and no one was at desk had to run and buy my own at the store. Complained to customer service and they did nothing to compensate the horrible stay

We had a lovely time at Hope Lake Lodge. My issue was with Expedia! They booked us into a room that the lodge no longer had available. We ended up in a smaller room. The staff at the lodge told us they had been dealing with Expedia’s screw up all day long!