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Sonesta Maho Beach All Inclusive Resort Casino & Spa

4.0 star property

Photo gallery for Sonesta Maho Beach All Inclusive Resort Casino & Spa

View from room
Exterior
Exterior
On the beach, sun-loungers, beach umbrellas, beach towels
Suite, 1 King Bed with Sofa bed (1 Bedroom Ocean View Suite)

Reviews

8.0 out of 10
Very good

Popular amenities

  • Parking available
  • Bar
  • Housekeeping

Explore the area

View map
1 Rhine Road, Maho Bay, Lowlands
  • Place, Casino Royale
    ‪1 min walk‬
  • Place, Maho Beach
    ‪1 min walk‬
  • Place, Mullet Bay Beach
    ‪13 min walk‬
  • Airport, Philipsburg (SXM-Princess Juliana Intl.)
    ‪17 min walk‬

Room options

View all photos for Suite, 1 King Bed with Sofa bed, Pool View (1 Bedroom Garden View Suite)

Frette Italian sheets, premium bedding, free minibar, in-room safe

Suite, 1 King Bed with Sofa bed, Pool View (1 Bedroom Garden View Suite)

8.0 out of 10
Very good
(1 review)
  • 62 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed (1 Bedroom Ocean View Suite)

Frette Italian sheets, premium bedding, free minibar, in-room safe

Suite, 1 King Bed with Sofa bed (1 Bedroom Ocean View Suite)

  • 62 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, 2 Double Beds (Garden View Double)

Deluxe Room, 2 Double Beds (Garden View Double)

Deluxe Room, 2 Double Beds (Garden View Double)

8.0 out of 10
Very good
(2 reviews)
  • 40 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Garden View (Garden View Room King)

Frette Italian sheets, premium bedding, free minibar, in-room safe

Deluxe Room, 1 King Bed, Garden View (Garden View Room King)

7.4 out of 10
Good
(6 reviews)
  • 40 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds (Oasis Pool View Double)

Frette Italian sheets, premium bedding, free minibar, in-room safe

Deluxe Room, 2 Double Beds (Oasis Pool View Double)

8.0 out of 10
Very good
(3 reviews)
  • 40 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Pool View (Oasis Pool View King)

View from room

Deluxe Room, 1 King Bed, Pool View (Oasis Pool View King)

8.4 out of 10
Very good
(8 reviews)
  • 40 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds (Signature Island View Double)

View from room

Deluxe Room, 2 Double Beds (Signature Island View Double)

8.0 out of 10
Very good
(23 reviews)
  • 40 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed (Signature Island View King)

View from room

Deluxe Room, 1 King Bed (Signature Island View King)

8.6 out of 10
Excellent
(13 reviews)
  • 40 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds (Signature Ocean View Double)

Deluxe Room, 2 Double Beds (Signature Ocean View Double) | Room amenity

Deluxe Room, 2 Double Beds (Signature Ocean View Double)

8.6 out of 10
Excellent
(4 reviews)
  • 40 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Pool View (Signature Ocean View King)

Frette Italian sheets, premium bedding, free minibar, in-room safe

Deluxe Room, 1 King Bed, Pool View (Signature Ocean View King)

  • 40 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, 1 King Bed with Sofa bed, Pool View (Sky Loft Suite)

View from room

Executive Suite, 1 King Bed with Sofa bed, Pool View (Sky Loft Suite)

  • 67 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 2 Double Beds (Superior Room Double)

Frette Italian sheets, premium bedding, free minibar, in-room safe

Standard Room, 2 Double Beds (Superior Room Double)

  • 40 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed (Superior Room King)

Standard Room, 1 King Bed (Superior Room King)

Standard Room, 1 King Bed (Superior Room King)

8.8 out of 10
Excellent
(13 reviews)
  • 41 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds (Ultimate Adults-Only Club Bay View Do)

Frette Italian sheets, premium bedding, free minibar, in-room safe

Deluxe Room, 2 Double Beds (Ultimate Adults-Only Club Bay View Do)

  • 40 sq m
  • Sleeps 2
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Ocean View (Ultimate Adults-Only Ocean View King)

Deluxe Room, 1 King Bed, Ocean View (Ultimate Adults-Only Ocean View King) | View from room

Deluxe Room, 1 King Bed, Ocean View (Ultimate Adults-Only Ocean View King)

  • 40 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Suite, 1 King Bed with Sofa bed, Ocean View (Ultimate Adults-Only Loft Suite)

View from room

Executive Suite, 1 King Bed with Sofa bed, Ocean View (Ultimate Adults-Only Loft Suite)

  • 67 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, 1 King Bed (Ultimate Adults-Only Bay View King)

Frette Italian sheets, premium bedding, free minibar, in-room safe

Deluxe Room, 1 King Bed (Ultimate Adults-Only Bay View King)

  • 40 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Suite, 1 King Bed with Sofa bed, Ocean View (Ultimate Adults-Only One Bedroom Ocea)

Frette Italian sheets, premium bedding, free minibar, in-room safe

Executive Suite, 1 King Bed with Sofa bed, Ocean View (Ultimate Adults-Only One Bedroom Ocea)

  • 62 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

Standard Room, 1 King Bed

  • 44 sq m
  • Sleeps 4
  • 1 King Bed

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About the area

Maho Reef

When you stay at Sonesta Maho Beach All Inclusive Resort Casino & Spa in Lowlands, you'll be on the beach, just steps from Maho Beach and 9 minutes by foot from Mullet Bay Beach. .This beach property is 1.6 mi (2.6 km) from Cupecoy Beach and 10.4 mi (16.8 km) from Pinel Island.

What's nearby

  • Casino Royale - 1 min walk - 0.0 km
  • Maho Beach - 1 min walk - 0.2 km
  • Maho Bay - 1 min walk - 0.2 km
  • Mullet Bay Golf - 4 min walk - 0.4 km
  • Mullet Bay Beach - 13 min walk - 1.2 km

Getting around

  • Princess Juliana Intl. Airport (SXM) - 6 min drive

Restaurants

  • ‪Oasis Maho - ‬1 min walk
  • ‪Beer Garden SXM - ‬1 min walk
  • ‪Smash Burgers - ‬1 min walk
  • ‪The Village Tabern - ‬1 min walk
  • ‪MIMOSA SKYLOUNGE - ‬1 min walk

About this property

Sonesta Maho Beach All Inclusive Resort Casino & Spa

Family-friendly beachfront location with 2 outdoor pools
Sonesta Maho Beach All Inclusive Resort Casino & Spa offers 420 accommodations with free minibar items and laptop-compatible safes. Rooms open to furnished balconies. Beds feature Frette Italian sheets and premium bedding. 43-inch LCD televisions come with satellite channels.

Bathrooms include showers with rainfall showerheads, bathrobes, designer toiletries, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a complimentary water park and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 8 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic. The spa is equipped with a sauna and a steam room.

The spa is open daily. Children under 17 years old are not allowed in the spa without adult supervision. Guests under 14 years old are not allowed in the spa.

Make yourself at home in one of the 420 guestrooms featuring free minibar items and LCD televisions. Rooms have private furnished balconies. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with showers feature rainfall showerheads and designer toiletries.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. Before a night out at the casino, the 2 outdoor swimming pools are a perfect way to relax and recharge. This property also features complimentary wireless internet access, concierge services, and babysitting (surcharge).
Enjoy American cuisine at The Village Tavern, one of the property's many dining establishments, which include 5 restaurants and a coffee shop/cafe. Relax with a refreshing drink at the beach bar, the poolside bar, or one of 5 bars/lounges.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Planning an event in Lowlands? This property has 7858 square feet (730 square meters) of space consisting of a conference center and 6 meeting rooms. Self parking (subject to charges) is available onsite.
The Village Tavern - This pub specializes in American cuisine and serves dinner only.
La Fontana - This fine-dining restaurant overlooks the ocean and specializes in Italian cuisine. Guests can enjoy drinks at the bar. Open select days.
Palms Grill & La Cantina - Overlooking the ocean, this restaurant serves lunch and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open select days.
Ocean Terrace Buffet - Overlooking the ocean, this buffet restaurant serves breakfast, lunch, and dinner. A children's menu is available. Open daily.
Pizzeria Napoli - Overlooking the ocean, this restaurant specializes in pizza and serves lunch and dinner. Guests can enjoy alfresco dining (weather permitting). Open daily.

All-inclusive details

All-inclusive room rates at Sonesta Maho Beach All Inclusive Resort Casino & Spa are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
In-room minibar (all beverages included)

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Snorkeling

Land activities

Fitness facilities
Kids club

Lessons/classes/games

Aerobics
Dancing
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Covered parking on site (USD 10 per day; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • 5 bars/lounges
  • 5 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Couples/private dining

Restaurants on site

  • La Fontana
  • Ocean Terrace Buffet
  • Palms Grill & La Cantina
  • Pizzeria Napoli
  • The Village Tavern

Things to do

  • 18-hole adjacent golf course
  • 2 outdoor pools
  • 21 gaming tables
  • 300 slot machines
  • Beach volleyball
  • Bingo
  • Casino (21,000 square foot of space)
  • Children's pool
  • Evening entertainment
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Gym
  • Karaoke
  • Piano
  • Playground
  • Shopping
  • Snorkelling
  • Sportsbook
  • TV in common areas
  • Waterslide
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • High chair
  • Playground
  • Waterslide

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 6 meeting rooms
  • Conference centre (7,858 square foot of space)

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 8 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

More

  • 1 building
  • 10 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Built in 2018
  • Designated smoking areas
  • Double-glazed windows
  • Locally-owned and organised tours and activities
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Frette Italian sheets

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 43-inch LCD TV with cable/satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in time starts at 4:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
Prior to arrival, you must complete online registration via a secure link
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Payment types

Important information

Optional extras

  • Covered self parking fee: USD 10 per day (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property uses solar energy, plus a grey water recycling system
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
Guests under 14 years old are not allowed in the spa, and guests under 17 years old are only allowed with adult supervision

National rating

This property does not have a Sint Maarten Tourist Board rating. For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

All Inclusive Sonesta Maho Beach
Maho Beach Resort & Casino
Maho Beach Sonesta
Sonesta All Inclusive
Sonesta All Inclusive Resort
Sonesta Maho Beach All Inclusive
Sonesta Maho Beach All Inclusive Resort Casino Lowlands
Sonesta Maho Beach All Inclusive Resort & Casino
Sonesta Maho Beach Resort & Casino
Sonesta Maho Beach Resort & Casino All Inclusive
Sonesta Maho Beach All Inclusive Resort & Casino Lowlands
Sonesta Maho Beach All Inclusive Lowlands
Sonesta Maho Beach All Inclusive Casino Lowlands
Sonesta Maho Beach All Inclusive Resort Casino & Spa Lowlands

Sonesta Maho Beach All Inclusive Resort Casino & Spa Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 1257 out of 2776 reviews
Rating 8 - Good. 693 out of 2776 reviews
Rating 6 - Okay. 442 out of 2776 reviews
Rating 4 - Poor. 186 out of 2776 reviews
Rating 2 - Terrible. 198 out of 2776 reviews

8.4/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Kareem

Travelled with partner
Liked: Cleanliness, staff & service
Very nice
Stayed 4 nights in Sep 2025

10/10 Excellent

Evelyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great time booked my stay 3x that same week due to the airport getting closed , we was happy for the extra time there .
Stayed 3 nights in Sep 2025

10/10 Excellent

Octavia

Stayed 3 nights in Sep 2025

8/10 Good

Thelma

Travelled with family and small children
Liked: Amenities, property conditions & facilities
Great location
Stayed 4 nights in Sep 2025

6/10 Okay

Vanessa

Disliked: Cleanliness
The bathroom hmmm wasn’t cleaned properly . The safe in the room wasn’t opening. I went to the front desk to tell them ; no one came to fix it The spa was amazing.
Stayed 3 nights in Sep 2025

10/10 Excellent

Eliecer Alberto

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Jul 2025

4/10 Poor

Christine

Travelled with group
Liked: Property conditions & facilities
Disliked: Staff & service
Beautiful setting rooms are genuinely clean until you look close the caulking around shower tile is moldy air conditioning is on or off no in between. I had a light bulb out and asked for it to be repaired never happened.
Stayed 7 nights in Sep 2025

10/10 Excellent

Percival

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very helpful in assisting us with anything we need, questions or concerns we had about anything.
Stayed 6 nights in Sep 2025

8/10 Good

Olakunle

Liked: Cleanliness, staff & service, property conditions & facilities
Food was poor
Stayed 3 nights in Sep 2025

6/10 Okay

Marcia

Travelled with family
Not a great resort would not recommend it . The television in our room was cut in and out . Food was not great either.
Stayed 3 nights in Sep 2025

2/10 Terrible

tanya raquel, Buford

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We had room 150 at Sonesta Maho. The room was run down, housekeeping did minimal cleaning. I dare not eat anything but breakfast at the resort. My husband and I ate chose to eat at the Indian restaurant, Mr. Chow and the Burger place across the street from the hotel. The drinks from the bar were substandard…they offer drinks in paper cups with no straws? I think the staff tries to be accommodating, but they can only work with what they have.
Stayed 4 nights in Sep 2025

6/10 Okay

Simeon

Travelled with group
ive been visiting for the past 10 years . Many services habw dropped. Not so friendly and welcoming as before. Receprion is very much mayyer of fact. No engaging and welcoming with all the smiles etc. Restaurant wait staff are not as deligent as before. I visited in July as my 4th visit and saw these drawbacks. therefore I visited again in october to ensur that I was not wrong. But the overall service has dropoed so has the food quality. This are just too routine. I live when the service beyond expectations was the norm. Also securit looks less tidy than.before.
Stayed 1 night in Sep 2025

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 7 nights in Aug 2025

10/10 Excellent

Aruna Gautam, Hamilton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff and resort experience
Stayed 1 night in Sep 2025

10/10 Excellent

Helena Marie

Stayed 3 nights in Sep 2025

6/10 Okay

MICHAEL

Liked: Cleanliness, amenities, property conditions & facilities
I wouldn’t say there was anything unique about the property. I did enjoy the pool area and the entertainment at the pool sight. In addition the outside grill was a nice addition I would hard preferred a different food selection other than hot dogs and burgers. We are in the Caribbean. The only dislike was getting locked in my room when the deadbolt lock was broken. There was no information on the phone or any number available to call for assistance. I had to bang on the door for help.
Stayed 5 nights in Sep 2025

10/10 Excellent

Jahir

Travelled with family
Liked: Amenities
I recently stayed at Sonesta Maho Beach and overall had a pleasant experience. The beach is definitely a highlight — beautiful and right by the famous airport runway, which makes for some unique plane-spotting. However, it’s worth noting that the beach space is shared with two other resorts and the public, so it can get a bit crowded. The food was decent, with a fair variety, but it didn’t quite meet the standards of all-inclusive resorts I’ve experienced in the Dominican Republic. Still, it was enjoyable for what it was. One thing I really appreciated was how safe the area felt. I was comfortable walking around during the day, and the resort itself maintains a secure environment. All in all, it’s a good option if you’re looking for a safe, well-located resort with a nice beach — just manage your expectations when it comes to dining.
Property grounds
Room Beverages
Restaurants
Stayed 4 nights in Sep 2025

10/10 Excellent

Safiya

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff amazing service
Stayed 7 nights in Sep 2025

10/10 Excellent

Casandra

Stayed 4 nights in Sep 2025

2/10 Terrible

donnovan a

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very bad property. Limited dining with the same options everyday. Staff is terribleeee, nasty attitudes and very obnoxious. Food is a 2 out of a 10 with the same thing and limited options daily. Would never visit this property ever again!
Stayed 5 nights in Aug 2025

8/10 Good

Anniesha

Liked: Cleanliness, staff & service, property conditions & facilities
When the planes passed through, The Beach
Stayed 3 nights in Sep 2025

10/10 Excellent

Ansar, caroni

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The experience was great.
Stayed 4 nights in Sep 2025

6/10 Okay

Candis

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Room and facility was clean, they had great dinning options and a swim up bar. I paid for a pool view but seems like i was upgraded to island which had a little smell but i only went out to take pictures so i allow it not to bother me. The staff at the restaurants are very friendly and accomodating.. the only reason for my 3 star is the lack of trust where guests cannot rely on them with their possessions. Negligent, where there is a lack of care or attention in handling guests' belongings. My selfie stand i left while taking pictures on the balcony went missing from my room after checkout, the day after check out i was still on the island. I contacted the hotel and was told they will ask house keeping and give me back a call. I got a call stating i should come to the hotel for my selfie stand i left on the balcony. After i arrive i was told its a misunderstanding because they still need to look for it (an item i left behind just one day need to be looked for) they stated they will give me a call the following day. I ended up still being on island however received no call.the hotel has not provided any satisfactory explanation or resolution. My suggestion for anyone staying at this hotel double check that you havent left anything valuable or non valuable behind tho sometimes checking out is a rush because this is not a hotel you can rely on to get your belongings back to you.
Stayed 1 night in Sep 2025

10/10 Excellent

Pedro

Stayed 3 nights in Sep 2025

8/10 Good

Jordynne

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Overall the property was great. The spa was phenomenal! The service was just okay, some really excellent employees but mostly you’ll be getting a nod of acknowledgment and nothing else. The food was pretty decent for an all inclusive. Staying in the off season was definitely worth it if you want peace and quiet.
Stayed 7 nights in Sep 2025