2/10 Terrible
Dan
Travelled with family
22 Sept 2025
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was the absolute WORST hotel experience I have ever had. The first room reeked of cigarette smoke, the second room had what looked like tobacco leaves on the sheets and pubic hairs on the tub and toilet. The third room had just the tobacco leaves on the sheets, and the final room still had the previous guests used bath towel hanging behind the door. In addition, the bad frame in this room was not secured to the wall, and every time I got in or out of bed the bed would roll. My wife has some physical disabilities, so this was a huge safety concern. We went ahead and stayed because it was nearly midnight by the time we got into the final room. Nobody is willing to help compensate us for this piss poor experience because per the hotel, "it was booked through a 3rd party site." Hotel.com customer service can only give me a $25 credit towards my next booking. I have escalated this to the hotel customer relations team and am waiting for their investigation...not holding my breath.
Dan
Stayed 1 night in Sep 2025
