2/10 Terrible
Ashley
3 May 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a very unpleasant experience at this hotel. The staff are rude and discourteous. We had intentionally booked a hotel with air conditioning for our personal health needs. The website lists the hotel has heating and air conditioning. However, the building did not have the cooling function on, this was not listed anywhere when booking and had never been an issue in other French hotels. We did not realize until late in the evening. At 11 pm the room was 25 degrees Celsius and very uncomfortable. We could only open the window an inch and it was incredibly loud with the street below. The front desk person was unsympathetic and quite rude, saying the ‘air was conditioned to be hot’. He refused to provide a job title when asked or his full name. Eventually, nearing midnight we were switched to a smaller room although cooler at 22 degrees and told we could be compensated in the morning.Forced to keep the window open, we had a terrible sleep due to the mechanical equipment. The morning supervisor denied the promised compensation for the room downgrade saying the room was initially upgraded which we were not told and refused to address the issues. I could go on but frankly just book the hotel across the street or an Airbnb rather than deal with such poor service and discomfort.
Ashley
Stayed 1 night in Apr 2025