See all properties
Save

The Empress Hotel

4.0 star property

Photo gallery for The Empress Hotel

Panoramic Penthouse, Sea View | Beach/ocean view
Classic Twin Room
Reception
Dinner served, beach views
Front of property

Reviews

8.4 out of 10
Very good

Popular amenities

  • Free Wi-Fi
  • Business services
  • Bar
  • Laundry room

Explore the area

View map
Central Promenade, Douglas, England, IM2 4RA
  • Place, Douglas Beach
    ‪1 min walk‬
  • Place, Palace Casino
    ‪4 min walk‬
  • Place, Manx Museum
    ‪13 min walk‬
  • Airport, Isle of Man (IOM)
    ‪15 min drive‬

Room options

View all photos for Classic Double Room

Classic Double Room

Classic Double Room

8.0 out of 10
Very good
(21 reviews)
  • 17 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Executive Double Room, Sea View

Executive Double Room, Sea View

Executive Double Room, Sea View

9.0 out of 10
Wonderful
(17 reviews)
  • Sea view
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Single Room, 1 Single Bed

Classic Single Room, 1 Single Bed | Property amenity

Classic Single Room, 1 Single Bed

8.0 out of 10
Very good
(13 reviews)
  • 12 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Single Bed

View all photos for Executive Double or Twin Room, 1 Bedroom, Sea View

Executive Double or Twin Room, 1 Bedroom, Sea View

Executive Double or Twin Room, 1 Bedroom, Sea View

9.2 out of 10
Wonderful
(12 reviews)
  • Sea view
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Classic Twin Room

Classic Twin Room

Classic Twin Room

7.6 out of 10
Good
(5 reviews)
  • 17 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Family Triple Room

Family Triple Room

Family Triple Room

7.6 out of 10
Good
(4 reviews)
  • 19 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Executive Suite, 1 Bedroom, Sea View

Executive Suite, 1 Bedroom, Sea View

Executive Suite, 1 Bedroom, Sea View

10.0 out of 10
Exceptional
(1 review)
  • Sea view
  • 35 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Panoramic Penthouse, Sea View

Panoramic Penthouse, Sea View

Panoramic Penthouse, Sea View

8.0 out of 10
Very good
(4 reviews)
  • Sea view
  • 49 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Double or Twin Room, 1 Bedroom, Sea View

Desk, blackout curtains, iron/ironing board, free WiFi

Deluxe Double or Twin Room, 1 Bedroom, Sea View

8.0 out of 10
Very good
(4 reviews)
  • Sea view
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Classic Double or Twin Room

Classic Double or Twin Room

Classic Double or Twin Room

  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds and 1 Single Sofa Bed

Similar properties

View from room
The Claremont
Douglas
  • Breakfast included
  • Free Wi-Fi
  • Restaurant
  • Business services
4.4 out of 5, Excellent, 422 reviews
The price is NZ$275
includes taxes & fees
11 May - 12 May
The Claremont

About the area

Douglas

The Empress Hotel is centrally located in Douglas, a 3-minute walk from Douglas Beach and 5 minutes by foot from Palace Casino. .This beach hotel is 0.7 mi (1.2 km) from Gaiety Theatre and 1 mi (1.7 km) from Manx Museum.

What's nearby

  • Douglas Beach - 1 min walk - 0.0 km
  • Palace Casino - 4 min walk - 0.4 km
  • Gaiety Theatre - 7 min walk - 0.7 km
  • Manx Museum - 13 min walk - 1.2 km
  • Tynwald - 13 min walk - 1.2 km

Getting around

  • Snaefell Mountain Railway Laxey Station - 15 min drive
  • Douglas Ferry Station - 17 min walk
  • Isle of Man (IOM) - 22 min drive

Restaurants

  • ‪Jaks Bar & Steakhouse - ‬9 min walk
  • ‪Frank Matcham’s - ‬6 min walk
  • ‪The Conister Arms (JD Wetherspoon) - ‬13 min walk
  • ‪Henderson & Glass - ‬9 min walk
  • ‪Terrace Chippy & Diner - ‬12 min walk

About this property

The Empress Hotel

The Empress Hotel offers 104 accommodations with coffee/tea makers and hair dryers. 40-inch LED televisions come with satellite channels.

This Douglas hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary toiletries and blackout drapes/curtains. Housekeeping is offered daily and irons/ironing boards can be requested.

Stay in one of 104 guestrooms featuring LED televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms have complimentary toiletries and hair dryers. Conveniences include phones, as well as desks and coffee/tea makers.
Take in the views from a garden and make use of amenities such as complimentary wireless internet access and wedding services. Additional amenities at this Victorian hotel include a television in a common area, a ballroom, and a vending machine.
Grab a bite at The Brasserie Restaurant, a beachfront restaurant which features a bar/lounge, or stay in and take advantage of the room service (during limited hours). Full breakfasts are served on weekdays from 7:00 AM to 10:00 AM and on weekends from 7:30 AM to 10:00 AM for a fee.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Douglas? This hotel has 2497 square feet (232 square meters) of space consisting of conference space and meeting rooms.
Full breakfasts are available for a surcharge on weekdays between 7:00 AM and 10:00 AM and on weekends between 7:30 AM and 10:00 AM.
The Brasserie Restaurant - This beachfront restaurant serves dinner only. Guests can enjoy drinks at the bar. Reservations are required.
The Piano Bar - This beachfront piano bar serves lunch and dinner. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking within 50 metres
  • Street parking available

Food and drink

  • Full breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 7:30 AM to 10:00 AM on weekends; GBP 13.50 for adults and GBP 6.75 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • The Brasserie Restaurant
  • The Piano Bar

Things to do

  • TV in common areas

Family friendly

  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Wedding services

Business services

  • 2,497 square feet of conference space
  • Business centre
  • Meeting rooms

Outdoors

  • Garden
  • On the beach

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • Handrails in stairways
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom

More

  • 4 floors
  • Ballroom
  • Banquet hall
  • Smoke-free property
  • Victorian architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 40-inch LED TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service

More

  • Desk
  • Heating
  • Iron/ironing board on request
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:30 AM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
Prior to arrival, you must complete online registration via a secure link
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for GBP 15.0 per night
Cribs (infant beds) are available for GBP 15.0 per night

Payment types

Important information

Optional extras

  • Fee for full breakfast: approximately GBP 13.50 for adults and GBP 6.75 for children
  • Crib (infant bed) fee: GBP 15.0 per night
  • Rollaway bed fee: GBP 15.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

National rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Property is also known as

Empress Hotel Douglas
Empress Douglas
The Empress Hotel Hotel
The Empress Hotel Douglas
The Empress Hotel Hotel Douglas

The Empress Hotel Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 356 out of 868 reviews
Rating 8 - Good. 367 out of 868 reviews
Rating 6 - Okay. 95 out of 868 reviews
Rating 4 - Poor. 29 out of 868 reviews
Rating 2 - Terrible. 21 out of 868 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

Reviews

6/10 Okay

Dawn

Liked: Cleanliness
Room was clean However it was very small Breakfast was ok but nothing special
Stayed 1 night in Jan 2026

4/10 Poor

Kate

Stayed 3 nights in Dec 2025

10/10 Excellent

merran

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The reception is open 24/7 which was helpful when our ferry arrived at 5.30am. It's right on the promonade so lovely for views and walking.
Stayed 2 nights in Dec 2025

8/10 Good

Beth

Stayed 7 nights in Dec 2025

10/10 Excellent

Wendy

Travelled with family
Liked: Cleanliness, staff & service, amenities
We enjoyed our stay very much, staff were friendly and breakfast was very good. Hotel was decorated very nicely for Christmas.
Stayed 1 night in Dec 2025

10/10 Excellent

David

Liked: Cleanliness, amenities, property conditions & facilities
Room as all ways spot on ,staff brilliant
Stayed 2 nights in Dec 2025

10/10 Excellent

Shaun

Liked: Cleanliness, staff & service, room comfort
Nice
Stayed 1 night in Dec 2025

8/10 Good

Jonathan

Stayed 2 nights in Nov 2025

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff and clean hotel. Mattress not the most comfortable
Stayed 1 night in Nov 2025

10/10 Excellent

Valerie

Stayed 1 night in Nov 2025

10/10 Excellent

Lynn

Stayed 1 night in Nov 2025

10/10 Excellent

Danielle

Business traveller
Liked: Cleanliness, staff & service, amenities
Staff go above and beyond! Room was perfect. Stayed here several times and every time it’s amazing!
Stayed 1 night in Nov 2025

8/10 Good

John

Travelled with group
Liked: Cleanliness
Room was spotless and very friendly staff
Stayed 1 night in Nov 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2025

6/10 Okay

Nigel

Stayed 1 night in Oct 2025

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Andrea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and had everything we needed but was at the end of a corridor with no lift access. A person with mobility issues would struggle to get to the room using stairs only. Breakfast was good lots of options and plenty of food on offer.
Stayed 3 nights in Aug 2025

8/10 Good

Leigh

Travelled with group
Liked: Property conditions & facilities
Ideally situated midway along the prom. Maybe just a little too far from town for those unable to walk very far but iseal for us and just by bus stops and the horse drawn tram stop. Breakfast selection was excellent and a few nice choices for evening meals too
Stayed 3 nights in Sep 2025

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect stay

Thia hotel was a perfect for our stay on the Isle of Man. The room was spacious( sea view) and the room had USB ports, grab bars and bathmat for the shower/bathtub, and the breakfast buffet was delicious. The staff were friendly and helpful. This hotel is on the Promenade and close to bus stops.
Stayed 5 nights in Sep 2025

8/10 Good

Jeanette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was adequate although the set out initially was confusing. Everything was fresh .. nice location
Stayed 4 nights in Sep 2025

10/10 Excellent

peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good and efficient staff
Stayed 7 nights in Sep 2025

8/10 Good

Stephen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4 night stay

We went as couple plus 1 other in a single room. Both rooms with a sea view which was great and next door to each other as the single in our party was elderly. Wished we’d checked both rooms before we unpacked as our single got a larger room with a superking bed and us the small bedroom with a standard king. Service was great as was food during our stay. Would stay again.
Stayed 4 nights in Sep 2025

10/10 Excellent

John Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 4 nights in Sep 2025

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a very enjoyable stay here. The restaurant was top class food. We also ate in the piano bar and that was excellent too. Staff were very polite and helpful. Room was kept clean daily and the Breakfast was really good. Plenty to choose from nothing was to much trouble.
Stayed 4 nights in Aug 2025

10/10 Excellent

Stefan

Stayed 9 nights in Aug 2025