2/10 Terrible
Suzanna, West Palm Beach
Travelled with family and small children
4 Jun 2025
Evening Supervisor 6-11pm’ish time slot for us, she was horrible!!!! We were all in tears!!! and my sister who I hadn’t seen in nearly 20 years waited in the lobby for over 5 hours with two year old twins not being able to get in to their room, which she had receipts in her name with room already paid. She had to go back home!! I was flying in from Florida to meet them that night but my flight was delayed, then the airport gave away our reserved car and nobody else had a car! It was a nightmare for these two twins birthday!! The food was spoiling in my sisters car and had to bring it all inside the air conditioning. Then with her and the kids crying she had to load it all back in the car to drive back home at MIDNIGHT THAT SAME NIGHT!!!! When we finally got a car and arrived at the lodge after they had gone home in tears!!! We got together the next day but our weekend was already RUINED!!!! Very weird and disappointing vacation at the Wolf Lodge.
Suzanna
Stayed 1 night in May 2025