See all properties
Save

Novotel Melbourne on Collins

4.5 star property

Photo gallery for Novotel Melbourne on Collins

Exterior
Creator video - submitted by Fancy Nanc-ista
Exterior
Indoor pool
Indoor pool

Reviews

8.4 out of 10
Very good

Popular amenities

  • Free Wi-Fi
  • Air-conditioning

Explore the area

View map
270 Collins Street, Melbourne, VIC, 3000
  • Place, Flinders Lane
    ‪2 min walk‬
  • Place, Bourke Street Mall
    ‪2 min walk‬
  • Place, Melbourne Central
    ‪7 min walk‬
  • Airport, Melbourne, VIC (MEL-Tullamarine)
    ‪26 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

8.2 out of 10
Very good
(41 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Room, 2 Double Beds

Deluxe Double Room, 2 Double Beds

Deluxe Double Room, 2 Double Beds

7.8 out of 10
Good
(46 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

8.4 out of 10
Very good
(18 reviews)
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Single Beds

Standard Room, 2 Single Beds

Standard Room, 2 Single Beds

8.4 out of 10
Very good
(7 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Family Suite, Multiple Beds

Family Suite, Multiple Beds

Family Suite, Multiple Beds

8.6 out of 10
Excellent
(18 reviews)
  • 49 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 2 Single Beds

View all photos for Accessible Room, 1 King Bed

Accessible Room, 1 King Bed

Accessible Room, 1 King Bed

8.8 out of 10
Excellent
(9 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed with Sofa bed (Spa Room)

Deluxe Room, 1 King Bed with Sofa bed (Spa Room) | Bathroom

Deluxe Room, 1 King Bed with Sofa bed (Spa Room)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed

8.4 out of 10
Very good
(42 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

Similar properties

Restaurant
Holiday Inn Melbourne Bourke Street Mall by IHG
  • Free Wi-Fi
  • Restaurant
  • Gym
  • Breakfast available
4.7 out of 5, Exceptional, 122 reviews
The price is NZ$249
includes taxes & fees
19 Mar - 20 Mar
Holiday Inn Melbourne Bourke Street Mall by IHG

About the area

Melbourne

With a stay at Novotel Melbourne on Collins, you'll be centrally located in Melbourne, steps from Collins Street and 8 minutes by foot from Melbourne Central. .This family-friendly hotel is 0.3 mi (0.4 km) from Bourke Street Mall and 0.6 mi (1 km) from SEA LIFE Melbourne.

What's nearby

  • Collins Street - 1 min walk - 0.1 km
  • Flinders Lane - 2 min walk - 0.2 km
  • Bourke Street Mall - 2 min walk - 0.2 km
  • Regent Theatre - 3 min walk - 0.3 km
  • Melbourne Central - 7 min walk - 0.6 km

Getting around

  • Flinders Street Station - 5 min walk
  • Melbourne Central Station - 10 min walk
  • Melbourne Airport (MEL) - 32 min drive

Restaurants

  • ‪Brunetti - ‬2 min walk
  • ‪Betty's Burgers - ‬2 min walk
  • ‪Bench Coffee Co. - ‬2 min walk
  • ‪Om Vegetarian - ‬2 min walk
  • ‪The Charles Dickens Tavern - ‬1 min walk

About this property

Novotel Melbourne on Collins

Novotel Melbourne on Collins offers 380 accommodations with safes and coffee/tea makers. Beds feature down comforters. 32-inch LCD televisions come with satellite channels and pay movies. Bathrooms include complimentary toiletries and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 500+ Mbps (good for 6+ people or 10+ devices)). Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Stay in one of 380 guestrooms featuring LCD televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms have complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
Take advantage of recreation opportunities including an indoor pool and a fitness center. This hotel also features complimentary wireless internet access, concierge services, and gift shops/newsstands.
Enjoy local cuisine at Lane Restaurant, a restaurant which features a bar/lounge, or stay in and take advantage of the 24-hour room service. Buffet breakfasts are served on weekdays from 6:00 AM to 10:00 AM and on weekends from 6:30 AM to 10:30 AM for a fee.
Featured amenities include a 24-hour business center, express check-out, and dry cleaning/laundry services. Planning an event in Melbourne? This hotel has 7018 square feet (652 square meters) of space consisting of a conference center and 5 meeting rooms.
Buffet breakfasts are available for a surcharge on weekdays between 6:00 AM and 10:00 AM and on weekends between 6:30 AM and 10:30 AM.
Lane Restaurant - This restaurant specializes in local cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered.
Lane Cafe and Bar - This café serves breakfast, brunch, and lunch. Guests can enjoy drinks at the bar. Open daily.
Late night fare is available from 24-hour room service.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Free in-room WiFi has a 5-device limit
  • Available in some public areas: Free WiFi
  • WiFi in public areas is free with a 5-device limit

Parking and transport

  • Offsite parking available (AUD 42 per day)
  • Covered valet parking on site (AUD 64 per day)
  • Limited on-site valet parking

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 6:30 AM to 10:30 AM on weekends; AUD 39 to 39 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Lane Cafe and Bar
  • Lane Restaurant

Things to do

  • Designer stores
  • Gym
  • Indoor pool
  • Shopping centre

Family friendly

  • Children's games
  • Children's toys
  • Grocery/convenience store
  • In-room cot
  • Indoor pool
  • Laundry facilities
  • Mini-fridge
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • 5 meeting rooms
  • Computer station
  • Conference centre (7,018 square foot of space)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Lift
  • Stair-free path to entrance
  • Thin carpet in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 9 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1992
  • Comprehensive recycling policy
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LCD TV with satellite channels
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 1.4 percent for credit card payments
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 15 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for AUD 80 per day
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: AUD 100 per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately AUD 39 to 39 for adults, and AUD 0 to 39 for children
  • Covered valet parking fee: AUD 64 per day
  • Nearby parking fee: AUD 42 per day (2953 ft away)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: AUD 80 per day
  • Credit card charges are subject to a surcharge of 1.4 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Pool access available from 6 AM to 10 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Construction is underway at a neighboring building and there may be noise disturbance from the construction work
Free in-room WiFi has a 5-device limit; WiFi in public areas is also free and has a 5-device limit
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Melbourne Collins
Melbourne Novotel
Melbourne Novotel Collins
Novotel Collins
Novotel Collins Hotel
Novotel Collins Hotel Melbourne
Novotel Collins Melbourne
Novotel Melbourne
Novotel Melbourne Collins
Accor Melbourne On Collins
Novotel Melbourne On Collins Hotel Melbourne
Novotel Melbourne Collins Hotel
Novotel Melbourne on Collins Hotel
Novotel Melbourne on Collins Melbourne
Novotel Melbourne on Collins Hotel Melbourne

Novotel Melbourne on Collins Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 457 out of 1000 reviews
Rating 8 - Good. 319 out of 1000 reviews
Rating 6 - Okay. 139 out of 1000 reviews
Rating 4 - Poor. 53 out of 1000 reviews
Rating 2 - Terrible. 32 out of 1000 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

Reviews

4/10 Poor

Esra

Disliked: Property conditions & facilities
The 3 elevators that take you to the rooms, only had one working. A bit annoying on a saturday when a fair few people were using it at the same time. Old building. Why is there a set of 2 lifts that go up to reception only (level 3) and another set of 3 lifts that take you to your room? The layout is not user friendly
Stayed 1 night in Jan 2026

10/10 Excellent

Adam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was tremendous.
Stayed 2 nights in Jan 2026

4/10 Poor

Andrew

Travelled with group
Liked: Cleanliness
Disliked: Property conditions & facilities
room was nice and clean. working out the lights was a nightmare- god knows how the bedside lights work and you couldnt get the lamp to stay on with out the room lights so it was either pitch black in the room or bright light. rooom service phone line went unanswered multiple times, the air con was redicousley noisy when it reached temp and shut down - so much so that i had to wear earplugs. the plumbing from the room next door also excessivly noisy if they had an early shower. front desk staff were great and location is very good. 2/5
Stayed 3 nights in Dec 2025

10/10 Excellent

Irene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great locstion
Stayed 4 nights in Dec 2025

2/10 Terrible

Sandra

Business traveller
Arrived at the hotel late in the evening around 9:30pm and was told they had no rooms available. Dispite me having a confirmation email saying the room was booked. I was told 2 others were waiting for rooms and my response was don't I come first as I actually have a booking confirmation? The Duty Managers only response was I can cancel the booking for you and I said no I would like to just go to the room. Neither staff behind the counter bothered to assist and frankly looked as they didn't care that I was left without accommodation late at night in the city. Only advice given was to try booking somewhere else LWTF seriously poor customer service for a Gold Loyalty Member. Not impressed at all with the total lack of regard that I had no accommodation on my own late at night to roam the streets to find something. Seriously poor customer service..
Stayed 2 nights in Dec 2025

10/10 Excellent

Nikko Angelo

Liked: Cleanliness, staff & service, amenities
Great location. Short walks to malls, Southbank and tram. Friendly bar staff. Check-in staff needs to be a little bit cheerful and welcoming. Otherwise, rooms are good. Will definitely stay again.
Stayed 3 nights in Nov 2025

10/10 Excellent

C

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ns
Stayed 1 night in Dec 2025

10/10 Excellent

J R

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
N/A
Stayed 2 nights in Dec 2025

8/10 Good

Al

Travelled with partner
Excellent location comfy bed
Stayed 2 nights in Dec 2025

8/10 Good

Bradley

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay at reasonable price, good location
Stayed 1 night in Nov 2025

10/10 Excellent

Lynette

Liked: Cleanliness, amenities, property conditions & facilities
Yes
Stayed 1 night in Nov 2025

8/10 Good

Shannan

Stayed 2 nights in Nov 2025

10/10 Excellent

Sally

Courteous and obliging
Stayed 1 night in Nov 2025

10/10 Excellent

Ahmad

Stayed 2 nights in Nov 2025

10/10 Excellent

Karen Maree

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Short walk to the Bourke Street Mall. Helpful staff. Clean room. Great buffet breakfast, and if you don't want a buffet breakfast, they have a smaller menu with a great variety of breakfast options.
Stayed 1 night in Nov 2025

6/10 Okay

Dave, Bunbury

Travelled with family
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
We were given a free upgrade which was much appreciated but the lifts had a serious bad smell for all our stay which made going in and put very unpleasant.
Stayed 2 nights in Nov 2025

8/10 Good

Barbara

Stayed 1 night in Nov 2025

10/10 Excellent

anthony

Liked: Staff & service, amenities
Cleanliness and friendly staff, only issue I had was trying to order room service no one would answer the phone
Stayed 5 nights in Nov 2025

10/10 Excellent

SHELLEY

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, amazing location, friendly staff. A definite go to when staying in Melbourne for any reason. Highly recommend for location and facilities and service!
Stayed 2 nights in Sep 2025

8/10 Good

Bernie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is perfectly situated for shopping. room was clean beds comfy. 1 thing I wasn't impressed with was having to haggle over the bill when checking out, I was told when checking in the child I was with would get complimentary breakfast only to be charged for it.
Stayed 2 nights in Nov 2025

6/10 Okay

Spiro

Liked: Cleanliness
Staff were lovely, room was clean, but the hotel is very basic.
Stayed 2 nights in Nov 2025

10/10 Excellent

Ebony

Travelled with family and small children
Liked: Amenities
Great central spot.
Stayed 1 night in Nov 2025

8/10 Good

Kelly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall very happy for our overnight stay. Unfortunately not there long enough to enjoy breakfast and the surrounds
Stayed 1 night in Nov 2025

2/10 Terrible

Ruth

Liked: Cleanliness
We were so sad. We booked a supposedly nice room. It was average and the noise from the air conditioner on the roof was so noisy all night I couldn’t sleep.
Stayed 1 night in Nov 2025

8/10 Good

Margot

Liked: Cleanliness, property conditions & facilities
Lovely, clean, spacious room but no views and I was looking at other buildings/windows and some sort of industrial metal pipes so good for an overnight only for me.
Stayed 1 night in Oct 2025