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Crowne Plaza Albany - The Desmond Hotel by IHG

3.5 star property

Photo gallery for Crowne Plaza Albany - The Desmond Hotel by IHG

Property amenity
Property video
Breakfast, lunch, dinner and brunch served
Property amenity
Food and drink

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pool
  • Pet-friendly
  • Free Wi-Fi

Explore the area

View map
660 Albany Shaker Rd, Albany, NY, 12211
  • Place, Watervliet Shaker National Historic Site
    ‪2 min drive‬
  • Place, Shaker Heritage Society
    ‪2 min drive‬
  • Place, New York National Guard Headquarters
    ‪4 min drive‬
  • Airport, Albany, NY (ALB-Albany Intl.)
    ‪2 min drive‬

Room options

View all photos for Standard Room

In-room safe, desk, laptop workspace, blackout curtains

Standard Room

10.0 out of 10
Exceptional
(14 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Single Bed OR 2 Queen Beds
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed

In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 1 King Bed

9.4 out of 10
Exceptional
(64 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds

9.4 out of 10
Exceptional
(107 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Standard Room, 2 Queen Beds, Roll-in Shower (Mobility Accessible)

In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 2 Queen Beds, Roll-in Shower (Mobility Accessible)

8.8 out of 10
Excellent
(15 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Executive Suite, 1 King Bed

Executive Suite, 1 King Bed

Executive Suite, 1 King Bed

9.6 out of 10
Exceptional
(4 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Duplex, 1 King Bed (Suite)

Duplex, 1 King Bed (Suite)

Duplex, 1 King Bed (Suite)

10.0 out of 10
Exceptional
(2 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Junior Suite, 1 King Bed with Sofa bed

In-room safe, desk, laptop workspace, blackout curtains

Junior Suite, 1 King Bed with Sofa bed

9.8 out of 10
Exceptional
(7 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Junior Suite, 1 Queen Bed with Sofa bed

In-room safe, desk, laptop workspace, blackout curtains

Junior Suite, 1 Queen Bed with Sofa bed

9.0 out of 10
Wonderful
(2 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed (Top Floor)

Standard Room, 1 King Bed (Top Floor) | View from room

Standard Room, 1 King Bed (Top Floor)

9.6 out of 10
Exceptional
(7 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 Queen Bed, Accessible Bathtub (Mobility)

In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 1 Queen Bed, Accessible Bathtub (Mobility)

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Standard Room, 2 Queen Beds, Accessible Bathtub (Mobility)

In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 2 Queen Beds, Accessible Bathtub (Mobility)

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed, Accessible Bathtub (Mobility)

In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 1 King Bed, Accessible Bathtub (Mobility)

8.0 out of 10
Very good
(2 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Junior Suite, 1 King Bed, Accessible Bathtub (Mobility)

Junior Suite, 1 King Bed, Accessible Bathtub (Mobility)

Junior Suite, 1 King Bed, Accessible Bathtub (Mobility)

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

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About the area

Albany

Located in Albany, Crowne Plaza Albany - The Desmond Hotel by IHG is in the business district, a 4-minute drive from Colonie Center Mall and 6 minutes from Siena College. .This hotel is 4.3 mi (7 km) from Crossgates Mall and 5.2 mi (8.4 km) from University at Albany.

What's nearby

  • Watervliet Shaker National Historic Site - 2 min drive - 2.2 km
  • Shaker Heritage Society - 2 min drive - 2.2 km
  • Crossings Maze - 3 min drive - 2.2 km
  • Colonie Center Mall - 3 min drive - 3.3 km
  • New York National Guard Headquarters - 4 min drive - 2.2 km

Getting around

  • Albany International Airport Station - 5 min drive
  • Albany Intl. Airport (ALB) - 6 min drive

Restaurants

  • ‪McDonald's - ‬3 min drive
  • ‪Texas Roadhouse - ‬3 min drive
  • ‪Olive Garden - ‬15 min walk
  • ‪Dunkin' - ‬13 min walk
  • ‪The Tavern at the Desmond - ‬1 min walk

About this property

Crowne Plaza Albany - The Desmond Hotel by IHG

Crowne Plaza Albany - The Desmond Hotel by IHG offers 322 accommodations with safes and coffee/tea makers. 32-inch LCD televisions come with premium digital channels. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 500+ Mbps (good for 6+ people or 10+ devices)). Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Stay in one of 322 guestrooms featuring LCD televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Bathrooms feature bathtubs or showers, complimentary toiletries, and hair dryers. Conveniences include phones, as well as safes and desks.
Don't miss out on the many recreational opportunities, including an indoor pool, a 24-hour fitness center, and bicycles to rent. This hotel also features complimentary wireless internet access, wedding services, and a fireplace in the lobby. Getting to nearby attractions is a breeze with the complimentary area shuttle that operates within 3 miles.
Enjoy a satisfying meal at Mr. D's serving guests of Crowne Plaza Albany - The Desmond Hotel by IHG. Wrap up your day with a drink at the bar/lounge. Cooked-to-order breakfasts are served on weekdays from 7:00 AM to 11:30 AM and on weekends from 7:00 AM to noon for a fee.
Featured amenities include a 24-hour business center, express check-in, and express check-out. Planning an event in Albany? This hotel has 23433 square feet (2177 square meters) of space consisting of a conference center and 14 meeting rooms. A roundtrip airport shuttle is complimentary (available 24 hours).
Cooked-to-order breakfasts are available for a surcharge on weekdays between 7:00 AM and 11:30 AM and on weekends between 7:00 AM and noon.
Mr. D's - This restaurant specializes in American cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • 24-hour free return airport shuttle on request
  • Free area shuttle up to 3 miles
  • Onsite parking available only on request
  • Free self parking on site
  • Uncovered extended parking on site (USD 15 per day)
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 7:00 AM to 11:30 AM on weekdays and 7:00 AM to noon on weekends; USD 8 to 13 for adults and USD 5 to 12 for children
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Mr. D's

Things to do

  • 24-hour gym
  • Bicycle rentals
  • Indoor pool

Family friendly

  • Free area shuttle
  • In-room cot
  • Indoor pool
  • Laundry facilities
  • Mini-fridge
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Wedding services

Business services

  • 14 meeting rooms
  • 24-hour business centre
  • Computer station
  • Conference centre (23,433 square foot of space)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 12 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Handrails in stairways (81 centimetre high)
  • Lift (89 centimetre wide door)
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (91 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 4 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Built in 1974
  • Comprehensive recycling policy
  • Fireplace in lobby
  • Smoke-free property
  • Traditional architecture
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium digital channels

Food and drink

  • Coffee/tea maker
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime

Early check-in subject to availability

Early check-in is available for a fee

Contactless check-in available

Express check-in available

Minimum check-in age: 18

Check-out

Check-out before noon

Contactless check-out available

Late check-out subject to availability

A late check-out fee will be charged

Express check-out available

Special check-in instructions

This property offers transfers from the airport; to arrange pick-up, guests must contact the property on arrival, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per accommodation, per stay, plus a deposit of USD 100 per stay

Service animals are welcome, and are exempt from fees

Welcoming dogs and cats only

1 total (up to 95 lbs per pet)

Pets cannot be left unattended

Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome

Rollaway/extra beds are available for USD 10.0 per night

Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 8 to 13 for adults, and USD 5 to 12 for children
  • Uncovered extended parking fee: USD 15 per day
  • Pet deposit: USD 100 per stay
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 10.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 7:00 AM to 9:00 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is not required for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Desmond

Desmond Albany

Desmond Hotel

Desmond Hotel Albany

Hotel Desmond

The Desmond Hotel Conference Center

The Desmond Hotel Albany

Crowne Plaza Albany The Desmond Hotel

Crowne Plaza Albany The Desmond Hotel an IHG Hotel

Crowne Plaza Albany - The Desmond Hotel by IHG Hotel

Crowne Plaza Albany - The Desmond Hotel by IHG Albany

Crowne Plaza Albany - The Desmond Hotel by IHG Hotel Albany

Crowne Plaza Albany - The Desmond Hotel by IHG Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 720 out of 1001 reviews
Rating 8 - Good. 165 out of 1001 reviews
Rating 6 - Okay. 70 out of 1001 reviews
Rating 4 - Poor. 18 out of 1001 reviews
Rating 2 - Terrible. 28 out of 1001 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Katherine

Stayed 2 nights in Feb 2026

8/10 Good

Lori

Liked: Cleanliness, amenities, property conditions & facilities
It was clean. However the sheets in the bed were the wrong size. Don’t know how the cleaner didn’t know this. We had to take it off and put the top sheet down. I do have a picture needed. Hoping they can do better
Stayed 1 night in Feb 2026

10/10 Excellent

Roger

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean, easy check in/out
Stayed 1 night in Feb 2026

4/10 Poor

Krista

Travelled with family and small children
Disliked: Cleanliness, amenities
Security was sus. Night before people were partying in the pool until AT LEAST 10:30 and then last night we were stared at meanly at 9:03 through the window while packing up. Then miraculously the pool was closed for “maintenance” the next morning until after check out. (The one and ONLY reason we get a room during break is to have a “staycation” and swim!! We live 20 min away!!!) Never been to a hotel where they put the water away. This place refuses to leave anything out after 10 pm. The coffee is available until 10 am only. 9:55 everything was wiped out. MIND YOU THIS IS A “fancy” hotel - but NO WATER FOR YOU AFTER 10 pm!!! I will say, there is a man (did not get his name) who worked in or managed/owned the restaurant that was one of the nicest people ever! Went out of his way to help us with plates and silverware after DoorDash forgot! He is amazing!! Most of the front desk people are ok too! One man today who was working at 7am was meh: didn’t appreciate the way he looked at me, spoke to me.. you could just tell he was one of the ones that think their poop doesn’t smell. Hate to tell ya (front desk guy at 7am on 2/17, security who was working 2/16 @ 9am and 11:30 pm) that everyone should NOT be judged by looks alone. You don’t know me but I could feel you judging me!
Stayed 2 nights in Feb 2026

10/10 Excellent

Jazmin

Liked: Cleanliness, staff & service
How pretty this inside was along with the pond!
Stayed 1 night in Feb 2026

6/10 Okay

Dirk

Liked: Cleanliness
Three times room not cleaned, shower had has several openings not open due to calcium
Stayed 12 nights in Feb 2026

8/10 Good

Zach

Stayed 1 night in Feb 2026

10/10 Excellent

Anna

Stayed 1 night in Feb 2026

8/10 Good

Nicole

Business traveller
Liked: Cleanliness, staff & service, amenities
Location is good, restaurant in the hotel is really good. Rooms are clean. The star deduction is because the pillows kill your neck. Who can sleep on those things?! I wish they had pillow options.
Stayed 1 night in Feb 2026

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities
Everything was great. Food was excellent.
Stayed 1 night in Jan 2026

10/10 Excellent

Ignatius

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Room, including bathroom, was clean. Pleasant staff. Great bar.
Stayed 3 nights in Feb 2026

10/10 Excellent

Dan

Stayed 1 night in Feb 2026

10/10 Excellent

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, amenities
The atmosphere was awesome with the coy pond and fountains
Stayed 2 nights in Jan 2026

10/10 Excellent

robert

Liked: Cleanliness, property conditions & facilities
Beautiful hotel. Convenient. Good breakfast.
Stayed 1 night in Jan 2026

6/10 Okay

Margaret

Stayed 1 night in Jan 2026

10/10 Excellent

Lisandra A

Stayed 2 nights in Jan 2026

10/10 Excellent

margaret

Liked: Cleanliness, property conditions & facilities
Comfortable room, wonderful staff, and a great restaurant. This has been and will continue to be our go to hotelvwhen stayingvin the Albany area.
Stayed 1 night in Jan 2026

10/10 Excellent

Helen

Stayed 1 night in Jan 2026

10/10 Excellent

Denise

Stayed 1 night in Jan 2026

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities
Convenient
Stayed 1 night in Jan 2026

10/10 Excellent

Linda

Liked: Cleanliness, property conditions & facilities
We stayed here for past 3 years for beerfest. Great event and so nice that we didnt have to drive anywhere after.
Stayed 1 night in Jan 2026

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities
Room was nice
Stayed 1 night in Jan 2026

10/10 Excellent

Stephanie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything was great! Staff friendly and helpful, shuttle driver was amazing, the restaurant staff was amazing!
Stayed 1 night in Jan 2026

10/10 Excellent

Monisha

Stayed 3 nights in Jan 2026

8/10 Good

Brian

Stayed 1 night in Jan 2026