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Citrus Hotel Eastbourne by Compass Hospitality

3.0 star property

Photo gallery for Citrus Hotel Eastbourne by Compass Hospitality

Sea View Suite
Reception
On the beach
Exterior
Lobby sitting area

Reviews

7.6 out of 10
Good

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Breakfast available
  • Parking available
  • Business services

Explore the area

View map
King Edwards Parade, Eastbourne, England, BN21 4EB
  • Place, Congress Theatre
    ‪3 min walk‬
  • Place, Eastbourne Bandstand
    ‪6 min walk‬
  • Place, Devonshire Park Lawn Tennis Club
    ‪6 min walk‬

Room options

View all photos for Double Room

Desk, free cots/infant beds, free WiFi, bed sheets

Double Room

8.0 out of 10
Very good
(10 reviews)
  • 11 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Twin Room

Desk, free cots/infant beds, free WiFi, bed sheets

Twin Room

8.0 out of 10
Very good
(1 review)
  • 13 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Single Room

Desk, free cots/infant beds, free WiFi, bed sheets

Single Room

8.8 out of 10
Excellent
(3 reviews)
  • 10 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Sea View Suite

Desk, free cots/infant beds, free WiFi, bed sheets

Sea View Suite

  • Sea view
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Triple Room

Desk, free cots/infant beds, free WiFi, bed sheets

Triple Room

  • 23 sq m
  • Sleeps 3
  • 3 Single Beds

View all photos for Family Room

Desk, free cots/infant beds, free WiFi, bed sheets

Family Room

  • 23 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Double Bunk Bed

View all photos for Double and Single room

Desk, free cots/infant beds, free WiFi, bed sheets

Double and Single room

  • 20 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Family Studio Suite

Flat-screen TV

Family Studio Suite

  • 40 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds and 1 Single Bed

View all photos for Twin Room, Mobility Accessible

Desk, free cots/infant beds, free WiFi, bed sheets

Twin Room, Mobility Accessible

  • 23 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for 24-Hour Stay Double Room

Desk, free cots/infant beds, free WiFi, bed sheets

24-Hour Stay Double Room

  • Sleeps 2
  • 1 Double Bed

Standard King Room With Sea View

  • Sleeps 2

View all photos for Standard Double Room

Desk, free cots/infant beds, free WiFi, bed sheets

Standard Double Room

  • Sleeps 2

View all photos for Twin Room And Walk-In Shower - Disability Access

Bathroom

Twin Room And Walk-In Shower - Disability Access

  • Sleeps 2

View all photos for Family Room With Side Ocean View

Desk, free cots/infant beds, free WiFi, bed sheets

Family Room With Side Ocean View

  • Sleeps 4

Triple Room With Three Single Beds

  • Sleeps 3

Room With Double Bed And Single Bed

  • Sleeps 3

Standard Single Room

  • Sleeps 1

View all photos for Deluxe Family Suite With Two King Beds And One Single Bed

Desk, free cots/infant beds, free WiFi, bed sheets

Deluxe Family Suite With Two King Beds And One Single Bed

  • Sleeps 5

View all photos for Standard Twin Room

Desk, free cots/infant beds, free WiFi, bed sheets

Standard Twin Room

  • Sleeps 2

View all photos for Suite With One King And One Single Bed With Sea View

Desk, free cots/infant beds, free WiFi, bed sheets

Suite With One King And One Single Bed With Sea View

  • Sleeps 3

24-Hour Stay Double Room

  • Sleeps 2

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About the area

Eastbourne

With a stay at Citrus Hotel Eastbourne by Compass Hospitality, you'll be centrally located in Eastbourne, steps from Congress Theatre and Eastbourne Heritage Centre. .This beach hotel is 0.1 mi (0.2 km) from Towner Art Gallery and 0.2 mi (0.3 km) from Devonshire Park Theatre.

What's nearby

  • Eastbourne Beach - 3 min walk - 0.3 km
  • Congress Theatre - 3 min walk - 0.3 km
  • Eastbourne Bandstand - 6 min walk - 0.5 km
  • Devonshire Park Lawn Tennis Club - 6 min walk - 0.6 km
  • Eastbourne Pier - 12 min walk - 1.0 km

Getting around

  • Eastbourne Station - 13 min walk
  • Gatwick Airport (LGW) - 78 min drive

Restaurants

  • ‪To the Rise Bakery - ‬10 min walk
  • ‪Cornfield Garage - ‬9 min walk
  • ‪The Grand Hotel Cocktail Bar - ‬3 min walk
  • ‪Pomodoro e Mozzarella - ‬7 min walk
  • ‪Bistrot Pierre - ‬2 min walk

About this property

Citrus Hotel Eastbourne by Compass Hospitality

Citrus Hotel Eastbourne by Compass Hospitality offers 50 accommodations with coffee/tea makers and hair dryers. Flat-screen televisions are featured in guestrooms.

Bathrooms include bathtubs or showers, complimentary toiletries, and toothbrushes and toothpaste. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided daily.

Stay in one of 50 guestrooms featuring flat-screen televisions. Complimentary wireless internet access is available to keep you connected. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers. Conveniences include desks and coffee/tea makers, and housekeeping is provided daily.
Make use of convenient amenities such as complimentary wireless internet access, tour/ticket assistance, and a banquet hall.
Enjoy a meal at the restaurant or snacks in the coffee shop/cafe. The hotel also offers room service. Continental breakfasts are available daily from 7:00 AM to 10:00 AM for a fee.
Featured amenities include complimentary wired internet access, a business center, and dry cleaning/laundry services. Self parking (subject to charges) is available onsite.
Continental breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:00 AM.
Citrus Hotel Eastbourne by Compass Hospitality has a restaurant on site.
Room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Offsite parking available (GBP 2 per day)
  • Street parking available
  • Parking on site (GBP 2 per day)
  • Limited on-site self parking

Food and drink

  • Daily continental breakfast available 7:00 AM to 10:00 AM for a fee: GBP 9 for adults and GBP 5 for children
  • A coffee shop/cafe
  • A restaurant

Family friendly

  • In-room cot
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • On the beach
  • On the waterfront

Accessibility

  • Lift

More

  • 1 building
  • 5 floors
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 1-inch flat-screen TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Room service

More

  • Desk

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: GBP 10
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Late check-out fee: GBP 10

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 10 per pet, per stay, plus a deposit of GBP 50 per stay
Service animals are welcome, and are exempt from fees
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Fee for continental breakfast: approximately GBP 9 for adults and GBP 5 for children
  • Self parking fee: GBP 2 per day
  • Nearby parking fee: GBP 2 per day (328 ft away)
  • Pet deposit: GBP 50 per stay
  • Pet fee: GBP 10 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in fee: GBP 10 (subject to availability)
  • Late check-out fee: GBP 10 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a first aid kit, and window guards

Property is also known as

Big Sleep Eastbourne
Big Sleep Hotel Eastbourne
Eastbourne Big Sleep
Hotel Big Sleep Eastbourne
Big Sleep Hotel Eastbourne Compass Hospitality
Big Sleep Eastbourne Compass Hospitality
Citrus Hotel Eastbourne by Compass Hospitality

Citrus Hotel Eastbourne by Compass Hospitality Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 171 out of 604 reviews
Rating 8 - Good. 228 out of 604 reviews
Rating 6 - Okay. 128 out of 604 reviews
Rating 4 - Poor. 45 out of 604 reviews
Rating 2 - Terrible. 32 out of 604 reviews

7.6/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

Reviews

6/10 Okay

Tracy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good location, rooms are tired but clean. Cannot complain for that price
Stayed 1 night in Dec 2025

10/10 Excellent

Diane

Liked: Cleanliness, amenities
Clean room easy accessibility
Stayed 1 night in Dec 2025

4/10 Poor

Rebecca

Disliked: Cleanliness
The lady on the front desk was kind and helpful. The room was not clean - mud over the floor, hair in the bathroom. Didn’t feel like a particularly pleasant stay and won’t do so again.
Stayed 1 night in Dec 2025

10/10 Excellent

Gregory

Travelled with group
Liked: Cleanliness, staff & service, amenities
Clean helpful great stay
Stayed 1 night in Dec 2025

8/10 Good

Pete

Business traveller
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Stayed 5 nights in Dec 2025

8/10 Good

Pete

Stayed 5 nights in Nov 2025

6/10 Okay

Mr S

Disliked: Property conditions & facilities
We had a huge sea view room But the whole hotel needs to be brought up to date The lift has no buttons you have to stick your fingers in the hole of the floor you need It’s such a shame because it’s an ideal location for The Congress theatre don’t expect a lavish breakfast as its cereal ,toast and get there early as there was nothing left at 8.30/9 not a croissant left No hot food and no member of Staff to ask to refill cold meats or pastries I’m glad we had only booked one night would go back if it was modernised
Stayed 1 night in Nov 2025

8/10 Good

James

Liked: Cleanliness, staff & service, amenities
Greeted at a staffed Reception
Stayed 2 nights in Nov 2025

6/10 Okay

Wendy

Travelled with partner
Room ok Needs a lot of attention as beds and pillows had no mattress or pillow protectors on them The room dusty . No cleaning was done with tissue under bed with nail clippings .noise like a drill in the bathroom. Was sorted but came back in morning Lift outdated and needs attention Would not recommend this hotel to friends. Worse hotel I’ve stayed at in Eastbourne
Stayed 1 night in Nov 2025

8/10 Good

Cheryl

Stayed 2 nights in Oct 2025

6/10 Okay

G M

Travelled with family
Disliked: Cleanliness
Fine, staff nice enough, wasn't particularly clean (rubbish down the back of the bunk bed). Good location.
Stayed 2 nights in Nov 2025

8/10 Good

Mary

Good breakfast
Stayed 1 night in Nov 2025

10/10 Excellent

robert

Travelled with group
Liked: Cleanliness, staff & service, amenities
Helpful staff
Stayed 1 night in Nov 2025

8/10 Good

charley

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Was nice and cosy. Very spacious room we where upgraded to the family suite.
Stayed 1 night in Nov 2025

2/10 Terrible

Alison

Disliked: Cleanliness, amenities
The lifts were broken rokms dirty and smelt baf, broken tap with screw to turn, broken wardrobe offered another room that had leak and v wet carpet. Staff were friendly and helpful. Was refused a refund to go somewhere else. Sticky dirty carpet in room. Missing buttons in lifts meaning you had to put your finger in a hole with electrics. If you were on level 2 none of the buttons worked so the only way to use was call reception for them to press the button on ground level to send lift up or down. Absolute joke
Stayed 2 nights in Nov 2025

10/10 Excellent

Firmin

Travelled with group
Liked: Cleanliness, staff & service, amenities
Reception staff were on point and the room was mostly clean and spacious. Thebroom wasn't what I chose in my booking but it was spacious and well situated to afford some peace and quiet. Some attention is needed to clean the shower from mould is recommended but didn't affect us
Stayed 2 nights in Oct 2025

6/10 Okay

IAN

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Room was suitable for one, but should have been much cleaner. Curtains not washed in ages, bathroom window sill very dirty and extractor area in bathroom ceiling needed cleaning.
Stayed 2 nights in Oct 2025

10/10 Excellent

Debbie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay in a lovely room with warm welcome.

We were welcomed warmly to the hotel.Our room was huge and looked directly onto the beach. There was a choice of bath and shower or level access shower. All the staff we met were friendly and the reception area has been refurbished since our last stay with a new breakfast room and bar. The room was clean with good heavy curtains.
Stayed 2 nights in Oct 2025

10/10 Excellent

Nikki

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Sleep! Hotel parking easy, right in front of the hotel, you can purchase a parking permit from the hotel or pay via your phone. 5-minute walk to loads of fantastic restaurants. 10-minute walk to the pier along the beach front. Hotel room was large and spacious, and the bed was comfortable, TV had a great selection of channels to watch from, had a great sleep! Staff were friendly and welcoming. Great value for money!
Stayed 1 night in Oct 2025

8/10 Good

Paul

Stayed 1 night in Oct 2025

10/10 Excellent

philip

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2025

6/10 Okay

Cecil

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Oct 2025

4/10 Poor

Anthony James

Disliked: Cleanliness, property conditions & facilities
No sink plug. Toilet did not flush properly for 3 days, had to use waste bin to pour water down the toilet. Room not cleaned. No proper cooked breakfast.Hotel looking very 'tacky'
Stayed 6 nights in Sep 2025

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities
Clean Room. Staff. All good.
Stayed 1 night in Sep 2025

6/10 Okay

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice rooms but poor response to problems

Room was nice but got woke at 5.30am on sunday morning by a sort of loud mechanical sound aporoc every 20 srconds. It was too loud to get back to sleep. Had to dress and go to reception as no-one answering phone. The noise was only on our corridor and i met another couple siffering from it. I had to go to reception 3 times before i was taken seriously, and eventually the manager moved me to a new room, where i caught up with a bit of sleep. Sadly i missed half a day of a 2 day weekend as a result. The manager told me to email.him about it, which i did. No reply so emailed again no reply again. Rude!!!
Stayed 3 nights in Sep 2025