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Best Western Plus Citrus Hotel Eastbourne

3.0 star property

Photo gallery for Best Western Plus Citrus Hotel Eastbourne

View from property
Sports facility
Reception
Exterior
Standard Room, 1 King Bed, Non Smoking, Sea View

Reviews

7.6 out of 10
Good

Popular amenities

  • Room service
  • Laundry
  • Pet-friendly
  • Parking available
  • 24/7 front desk
  • Breakfast available

Explore the area

Map
King Edward's Parade, Eastbourne, England, BN21 4EB
  • Congress Theatre
    ‪3 min walk‬
  • Devonshire Park Lawn Tennis Club
    ‪6 min walk‬
  • Eastbourne Pier
    ‪12 min walk‬

Room options

View all photos for Standard Room, 1 Single Bed, Non Smoking

Desk, free WiFi, bed sheets

Standard Room, 1 Single Bed, Non Smoking

8.0 out of 10
Very good
(1 review)
  • 10 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Standard Room, 1 Double Bed, Non Smoking

Desk, free WiFi, bed sheets

Standard Room, 1 Double Bed, Non Smoking

10.0 out of 10
Exceptional
(3 reviews)
  • 10 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Single Beds, Non Smoking

Desk, free WiFi, bed sheets

Standard Room, 2 Single Beds, Non Smoking

  • 13 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Suite, Multiple Beds, Non Smoking (Converts to 2 Twin Beds)

Desk, free WiFi, bed sheets

Deluxe Suite, Multiple Beds, Non Smoking (Converts to 2 Twin Beds)

8.0 out of 10
Very good
(1 review)
  • 40 sq m
  • Sleeps 5
  • 2 King Beds and 1 Twin Bed

View all photos for Standard Room, Non Smoking (Walk-in Shower)

Desk, free WiFi, bed sheets

Standard Room, Non Smoking (Walk-in Shower)

  • 23 sq m
  • Sleeps 3
  • 3 Twin Beds

View all photos for Family Room, Multiple Beds, Non Smoking, Partial Sea View

Desk, free WiFi, bed sheets

Family Room, Multiple Beds, Non Smoking, Partial Sea View

9.0 out of 10
Wonderful
(2 reviews)
  • 23 sq m
  • Sea view
  • Sleeps 4
  • 1 Double Bed and 1 Twin Bunk Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Sea View

Desk, free WiFi, bed sheets

Standard Room, 1 King Bed, Non Smoking, Sea View

8.0 out of 10
Very good
(2 reviews)
  • 28 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Multiple Beds, Non Smoking, Sea View

Desk, free WiFi, bed sheets

Suite, Multiple Beds, Non Smoking, Sea View

8.0 out of 10
Very good
(1 review)
  • 20 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed and 1 Twin Bed

View all photos for Standard Room, 3 Single Beds, Non Smoking, Partial Sea View

Desk, free WiFi, bed sheets

Standard Room, 3 Single Beds, Non Smoking, Partial Sea View

  • 23 sq m
  • Sea view
  • Sleeps 3
  • 3 Twin Beds

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Superior Double Room, 1 Double Bed, Sea View

The Burlington Hotel

  • Pet-friendly
  • Free WiFi
  • Restaurant
  • Breakfast available
3.9 out of 5, Good, (1211)
The price is NZ$178
for 1 room
includes taxes & fees
4 Jul - 5 Jul
The Burlington Hotel

About the area

Eastbourne

A stay at Best Western Plus Citrus Hotel Eastbourne places you in the heart of Eastbourne, within a 5-minute walk of Congress Theatre and Towner Art Gallery. .This beach hotel is 0.1 mi (0.2 km) from Eastbourne Heritage Centre and 0.2 mi (0.3 km) from Devonshire Park Theatre.

What's nearby

  • Devonshire Park Theatre - 3 min walk - 0.3 km
  • Congress Theatre - 3 min walk - 0.3 km
  • Eastbourne Bandstand - 6 min walk - 0.5 km
  • Devonshire Park Lawn Tennis Club - 6 min walk - 0.6 km
  • Eastbourne Pier - 12 min walk - 1.0 km

Getting around

  • Eastbourne Station - 13 min walk
  • Gatwick Airport (LGW) - 73 min drive

Restaurants

  • ‪To the Rise Bakery - ‬10 min walk
  • ‪Dem Shish - ‬9 min walk
  • ‪Bistrot Pierre - ‬2 min walk
  • ‪PizzaExpress - ‬9 min walk
  • ‪Pomodoro E Mozzarella - ‬8 min walk

About this property

Best Western Plus Citrus Hotel Eastbourne

Beachside fun near Eastbourne Heritage Centre
Best Western Plus Citrus Hotel Eastbourne offers 50 accommodations with coffee/tea makers and hair dryers. Flat-screen televisions are featured in guestrooms.

Bathrooms include bathtubs or showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided daily.

Stay in one of 50 guestrooms featuring flat-screen televisions. Complimentary wireless internet access is available to keep you connected. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers. Conveniences include desks and coffee/tea makers, and housekeeping is provided daily.
Make use of convenient amenities such as complimentary wireless internet access, tour/ticket assistance, and a banquet hall.
Enjoy a meal at the restaurant or snacks in the coffee shop/cafe. The hotel also offers room service. Continental breakfasts are available daily from 7:00 AM to 10:00 AM for a fee.
Featured amenities include complimentary wired internet access, a business center, and dry cleaning/laundry services. Self parking (subject to charges) is available onsite.
Continental breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:00 AM.
Best Western Plus Citrus Hotel Eastbourne has a restaurant on site.
Room service is available.

Languages

Afrikaans, Danish, English, French, German, Polish, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Offsite parking available (GBP 2 per day)
  • Street parking available
  • Parking on site (GBP 2 per day)

Food and drink

  • Daily continental breakfast available 7:00 AM to 10:00 AM for a fee: GBP 9 for adults and GBP 5 for children
  • A coffee shop/cafe
  • A restaurant

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • On the beach
  • On the waterfront

Accessibility

  • Lift

More

  • 1 building
  • 5 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 1-inch flat-screen TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Room service

More

  • Desk

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: GBP 10
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Late check-out fee: GBP 10

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 20 per pet, per night
Service animals are welcome, and are exempt from fees
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Fee for continental breakfast: approximately GBP 9 for adults and GBP 5 for children
  • Self parking fee: GBP 2 per day
  • Nearby parking fee: GBP 2 per day (328 ft away)
  • Pet fee: GBP 20 per pet, per night
  • Service animals are exempt from fees
  • Early check-in fee: GBP 10 (subject to availability)
  • Late check-out fee: GBP 10 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a first aid kit, and window guards

Property is also known as

Big Sleep Eastbourne
Big Sleep Hotel Eastbourne
Eastbourne Big Sleep
Hotel Big Sleep Eastbourne
Big Sleep Hotel Eastbourne Compass Hospitality
Big Sleep Eastbourne Compass Hospitality
Best Plus Citrus Eastbourne
Citrus Hotel Eastbourne by Compass Hospitality
Best Western Plus Citrus Hotel Eastbourne Hotel
Best Western Plus Citrus Hotel Eastbourne Eastbourne
Best Western Plus Citrus Hotel Eastbourne Hotel Eastbourne

Best Western Plus Citrus Hotel Eastbourne Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 157 out of 560 reviews
Rating 8 - Good. 217 out of 560 reviews
Rating 6 - Okay. 113 out of 560 reviews
Rating 4 - Poor. 42 out of 560 reviews
Rating 2 - Terrible. 31 out of 560 reviews

7.6/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

8/10 Good

Colin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good views

We have a very big room with great views, king size bed. The breakfast suite is.
Stayed 1 night in Mar 2025

10/10 Excellent

Jane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay at the Citrus hotel. Eastbourne is lovely. We were on the front. Such a beautiful big room. So pleased. The reception staff all deserve a 🌟They were so friendly and professional. Thankyou xx
Stayed 3 nights in Mar 2025

10/10 Excellent

Stephen

Travelled with family, Travelled with pets
Enjoyed the stay, staff were excellent
Stayed 2 nights in Feb 2025

8/10 Good

Bonnie

Stayed 2 nights in Feb 2025

10/10 Excellent

Toni

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service
Stayed 1 night in Feb 2025

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

6/10 Okay

Victoria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

What accessible room?

I booked this because it said accessible room. What they don't tell you is that there are 9 steps to get to the reception before you get to the accessible room. There is no lift or ramp to take a wheelchair into the hotel. My mum had to climb out of her wheelchair and use the steps which caused her real pain. This is false advertising because the room is only accessible once you've climbed the 9 stairs, which defeats the whole object. Picture is of the stairs which have to be climbed to get the ACCESSIBLE room!!!
Stayed 2 nights in Jan 2025

6/10 Okay

Helen

Liked: Room comfort
Disliked: Property conditions & facilities

Nice but tired

Great location, friendly reception staff, well kept but very tired. Room was huge but bathroom showed a lot of timescale on taps and shower screen. Towels were also stained. Staff at breakfast were just too in your face, to the point of nosey about what you were taking to eat. The Scottish lady was also unprofessional moaning about other diners with food they had left. Otherwise, breakfast was a good selection and enjoyable.
Stayed 1 night in Feb 2025

2/10 Terrible

Colin

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Fourth world at best
Stayed 1 night in Jan 2025

2/10 Terrible

Colin

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The first room hadnt been cleaned and the toilet was disgusting. The second was almost as bad. Made Fawltey Towers look like the Savoy
Stayed 1 night in Feb 2025

8/10 Good

Bettina

Stayed 5 nights in Jan 2025

10/10 Excellent

Andrzej

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very nice !!!

Kind reception and very big room ,beds very comfortable ,surely recommend 🙂
Stayed 1 night in Jan 2025

4/10 Poor

Lesley

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

8/10 Good

Albertus

Travelled with family
Liked: Cleanliness, staff & service, room comfort

One night stay

Stayed one night, hotels locks front door promptly at 23:00. The room we had was spacious and sea-front facing. It was clean and centrally heated, had sufficient towels and pillows. The interior is dated, but given we stayed only one night it didn't detract. We had to ask for coffee and loo roll, but the staff was friendly and provided without question. We didn't eat at the hotel.
Stayed 1 night in Jan 2025

6/10 Okay

Paul

Liked: Cleanliness

It was ok.

It was an ok place. Did the trick. Somewhere to sleep. Breakfast was disappointing. Only hot food boiled eggs, scrambled eggs and beans.
Stayed 1 night in Jan 2025

10/10 Excellent

Sue

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay here, the hotel was warm and spacious and clean, good value for money with good facilities and friendly staff
Stayed 1 night in Jan 2025

8/10 Good

Ellen

Stayed 1 night in Dec 2024

6/10 Okay

Scott

Stayed 2 nights in Dec 2024

2/10 Terrible

Ati

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Wasting money!
Stayed 1 night in Dec 2024

8/10 Good

Alex

Liked: Cleanliness, staff & service, room comfort
Lovely staff, hotel clean and simple
Stayed 1 night in Dec 2024

2/10 Terrible

Bruce

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort

Unbelievable, you get what you pay for.

Turned up and was greeted by a very excitable gentleman behind the reception, who informed us of the rules of the stay. Basically not to leave any valuables in your room and front door is locked at 11pm. On entering the lift, we came across our first major concern, the buttons for the ground floor and 1st floor were missing and you had to push your finger into the mechanism to get the lift to operate. Then on entering the rooms. They are very basic, really needs updating. No mirror in the bathroom, no hot water. In the evening or in the morning. Breakfast was a shock too, hadn't read the detail when booking no hot breakfast, I know it's a budget hotel but this is a very low budget hotel. This was booked in error and will definitely not be back to use these facilities again
Lift button issues
Breakfast selection
Breakfast selection
No mirror in bathroom
Stayed 1 night in Dec 2024

10/10 Excellent

Leo

Stayed 1 night in Nov 2024

10/10 Excellent

Cheryl

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff on duty are always welcoming. The area around the hotel is scenic. The rooms were clean. Stayed here many times and have never been disappointed.
Stayed 1 night in Nov 2024

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities

Upgrade required.

The accommodation was in dire need of upgrading. There were areas of the twin room requiring attention - there was a draught from the window, the curtains did not fully cover the window meaning that the bed at the window had a streetlight shining in all night, there was no wardrobe, only one chair, the bathroom door opened facing onto the beds which meant that the light shone directly onto both beds which I found very unusual and the bottom of the door required attention. However the saving point was that the room was perfectly clean and on leaving I thanked the cleaning staff. The Reception Staff were friendly and helpful.
Stayed 2 nights in Nov 2024