6/10 Okay
Armin
2 May 2025
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
False information!
I’d like to leave an honest and fair review to help others. We booked a double bed ensuite from this property. Let's start with the positives.
Positives:
1- Fair price for an ensuite in the vicinity of the city center
2- Bathroom: spacious and clean(although we had trouble to close the door in our room due to a shift caused by temperature change).
3- Check in: it was quick and they gave us a choice between two rooms.
4- Location: it was close to a bus stop and portobello beach.
Negatives:
All related to their false information in their itinerary and description of the room.
1- Sound proof: it wasn’t sound proof but also the most sound friendly room I booked! You could hear any sounds and voices (sometimes clear conversations) from all directions except floor (we were on the ground floor and there was no living thing or moving object under!)
2- Daily housekeeping: this should mean the usuals being done on a daily basis (towels, tp, bins) which was not the case. First day it hasn’t been done and I contacted the property and they said “we do not go to in room without guest permission” I said “ok could you start the daily housekeeping from tomorrow please ” they did daily cleaning but they skipped the day after although it was obvious that I gave permission to our room to be entered.
It’s like being offered a chicken, mayo, and salad sandwich, but receiving one without the salad. Regardless of the price—even £1 per night—we didn’t get what was promised, which is disappointing.
Armin
Stayed 4 nights in Apr 2025