2/10 Terrible
Claire
Travelled with family
30 Nov 2025
Disliked: Cleanliness, staff & service, property conditions & facilities
I asked for an early check in and was not available on arrival. The staff were rude in regards to this. No customer service skills at all. We then came back around 4pm, got in our room with no electric. No pre warning even though the electric had been off since the previous day. We were told they couldnt do anything until someone arrived to fix it. Bare in mine we had 3 children. We then got given an extension lead under the door and a lamp. We had to get ready in the shared bathroom. When the electric was fixed our light bulb needed replacing. All this made us late for a reservation. We had no apology at all. We also had the worst sleep ever. People shouting, singing and running up and down corridors as well as music till almost 3am. Non of this was monitored. No signs to keep quiet or anything. Then at 3am i needed to use the bathroom and to my disgust someone was having sex in there. This is not family friendly in any way shape or form. Absolutely shocking.
Claire
Stayed 1 night in Nov 2025
























