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Holiday Inn Bucaramanga Cacique by IHG

3.5 star property

Photo gallery for Holiday Inn Bucaramanga Cacique by IHG

Terrace/patio
2 restaurants, breakfast, lunch, dinner served; international cuisine
Interior
2 bars/lounges, rooftop bar
View from room

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Spa
  • Gym
  • Parking included

Explore the area

View map
Transversal Oriental Con Calle 93, Bucaramanga, Santander, 68001
  • Cacique Shopping Mall
    ‪1 min walk‬
  • Cabecera Shopping Mall
    ‪2 min drive‬
  • Clínica Foscal Internacional
    ‪4 min drive‬
  • Bucaramanga (BGA-Palonegro Intl.)
    ‪16 min drive‬

Room options

View all photos for Premium Room

1 bedroom, premium bedding, down duvets, minibar

Premium Room

10.0 out of 10
Exceptional
(2 reviews)
  • 30 sq m
  • City view
  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room, 1 King Bed (High Floor)

1 bedroom, premium bedding, down duvets, minibar

Standard Room, 1 King Bed (High Floor)

10.0 out of 10
Exceptional
(1 review)
  • 29 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

1 bedroom, premium bedding, down duvets, minibar

Standard Room

9.0 out of 10
Wonderful
(8 reviews)
  • Sleeps 2
  • 1 Twin Bed

View all photos for Suite, 1 Bedroom (Walk-In Shower)

Suite, 1 Bedroom (Walk-In Shower)

Suite, 1 Bedroom (Walk-In Shower)

10.0 out of 10
Exceptional
(2 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Accessible

Standard Room, 1 Queen Bed, Accessible

Standard Room, 1 Queen Bed, Accessible

8.6 out of 10
Excellent
(4 reviews)
  • 41 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Double Beds

Standard Room, 2 Double Beds

Standard Room, 2 Double Beds

9.4 out of 10
Exceptional
(27 reviews)
  • 30 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed

1 bedroom, premium bedding, down duvets, minibar

Standard Room, 1 King Bed

9.4 out of 10
Exceptional
(24 reviews)
  • 30 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds (High Floor)

1 bedroom, premium bedding, down duvets, minibar

Standard Room, 2 Double Beds (High Floor)

10.0 out of 10
Exceptional
(2 reviews)
  • 30 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom

Suite, 1 Bedroom

9.0 out of 10
Wonderful
(2 reviews)
  • City view
  • Sleeps 2
  • 1 King Bed

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About the area

Bucaramanga

A stay at Holiday Inn Bucaramanga Cacique by IHG places you in the heart of Bucaramanga, steps from Cacique Shopping Mall and a 3-minute drive from La Flora Ecological Park. .This family-friendly hotel is 1.6 mi (2.5 km) from Cabecera Shopping Mall and 1.7 mi (2.7 km) from University of Santander.

What's nearby

  • Cacique Shopping Mall - 1 min walk - 0.0 km
  • Cabecera Shopping Mall - 2 min drive - 1.8 km
  • Cardiovascular Foundation of Colombia - 4 min drive - 3.8 km
  • Canaveral Mall - 4 min drive - 3.9 km
  • Clínica Foscal Internacional - 4 min drive - 4.5 km

Getting around

  • Bucaramanga (BGA-Palonegro Intl.) - 33 min drive

Restaurants

  • ‪Plazoleta de Comidas - ‬1 min walk
  • ‪Chiflas CC El Cacique - ‬1 min walk
  • El Gualilo
  • ‪Sky Bar Hotel Holiday Inn Bucaramanga Cacique - ‬1 min walk
  • ‪Burger King - ‬5 min walk

About this property

Holiday Inn Bucaramanga Cacique by IHG

Family-friendly hotel with 2 restaurants connected to a shopping center in Bucaramanga
Holiday Inn Bucaramanga Cacique by IHG offers 190 air-conditioned accommodations with minibars and safes. Each accommodation is individually furnished and decorated. Beds feature down comforters and premium bedding. A pillow menu is available. Televisions come with premium cable channels and pay movies. Bathrooms include showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary newspapers; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

An outdoor pool and a children's pool are on site. Other recreational amenities include a 24-hour health club and a steam room.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Sol & Vida. Services include massages. The spa is open daily.
Make yourself at home in one of the 190 air-conditioned rooms featuring minibars. Your bed comes with down comforters and premium bedding. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers.
Relax at the full-service spa, where you can enjoy massages. You're sure to appreciate the recreational amenities, including a 24-hour health club, an outdoor pool, and a steam room. Additional features at this hotel include complimentary wireless internet access, concierge services, and babysitting (surcharge).
Enjoy international cuisine at 1622 Restaurant, one of the hotel's 2 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges. Cooked-to-order breakfasts are available daily from 6 AM to 10:00 AM for a fee.
Featured amenities include complimentary wired internet access, a 24-hour business center, and complimentary newspapers in the lobby. Planning an event in Bucaramanga? This hotel has 4176 square feet (388 square meters) of space consisting of a conference center and meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite.
Cooked-to-order breakfasts are available for a surcharge and are served each morning between 6 AM and 10:00 AM.
1622 Restaurant - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
Bucayba GastroBar - This poolside rooftop bar specializes in international cuisine and serves dinner only. Open daily.
Piatti dal Cielo - This fine-dining restaurant specializes in Italian cuisine and serves lunch and dinner. Open daily.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free offsite parking
  • 24-hour return airport shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 6 AM to 10:00 AM for a fee: COP 34,000 for adults and COP 20,800 for children
  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • 1622 Restaurant
  • Bucayba GastroBar
  • Piatti dal Cielo

Things to do

  • 24-hour health club
  • Children's pool
  • Full-service spa
  • Outdoor pool
  • Playground
  • Shopping
  • Steam room
  • TV in common areas

Family friendly

  • Art supplies
  • Babysitting (surcharge)
  • Children's pool
  • Children's toys
  • In-room cot
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre (4,176 square foot of space)
  • Meeting rooms

Outdoors

  • Terrace

Full-service spa

  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Handrails in stairways
  • Lift
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 1 building
  • 18 floors
  • Ballroom
  • Banquet hall
  • Built in 2013
  • Communal living room
  • Designated smoking areas (fines apply)
  • Reception hall

Room amenities

Bedroom

  • Down comforter
  • Free cot
  • Pillow menu
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Pay films
  • TV with premium cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Mini-fridge
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 4:00 AM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 1 PM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay VAT (19%) at the property. Nonresident travelers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately COP 34000 for adults and COP 20800 for children
  • Airport shuttle fee: COP 40000 per vehicle (one-way, maximum occupancy 2)
  • Airport shuttle fee per child: COP 40000 (one-way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector and a security system
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian citizens) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
Pool access available from 10:00 AM to 6:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Bucaramanga
Holiday Inn Bucaramanga Cacique
Holiday Inn Cacique
Holiday Inn Cacique Hotel
Holiday Inn Cacique Hotel Bucaramanga
Holiday Inn Bucaramanga Cacique Hotel

Holiday Inn Bucaramanga Cacique by IHG Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 664 out of 898 reviews
Rating 8 - Good. 163 out of 898 reviews
Rating 6 - Okay. 38 out of 898 reviews
Rating 4 - Poor. 17 out of 898 reviews
Rating 2 - Terrible. 16 out of 898 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Good

Alberto

Stayed 1 night in Jun 2025

6/10 Okay

Arturo, CLEARWATER

Business traveller
Needs remodelation
Stayed 2 nights in Feb 2025

6/10 Okay

Arturo, CLEARWATER

Business traveller, Travelled with partner
Hallway carpets are old
Stayed 1 night in Mar 2025

10/10 Excellent

Shane

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excellent hotel! I enjoyed it very much!
Stayed 5 nights in Jun 2025

10/10 Excellent

Edwin

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Great Hotel, friendly staff. Very confortable rooms with great amenities. I recommend if your coming to visit the area!
Stayed 1 night in Jun 2025

8/10 Good

Angel

Stayed 8 nights in May 2025

10/10 Excellent

Aaron

Stayed 9 nights in May 2025

10/10 Excellent

Ramona

Stayed 6 nights in May 2025

10/10 Excellent

Gabriel, Grand Bend

Stayed 2 nights in Feb 2025

10/10 Excellent

Ernesto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my second stay at this hotel and it's a great location. Having the Centro Comercial Cacique mall next door is extremely convenient.
Stayed 4 nights in May 2025

10/10 Excellent

Norman

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Always a pleasure to be here

Sergio, Adriana, and christian are the best thank you for making me feel at home
Stayed 2 nights in May 2025

10/10 Excellent

Evelyn Melissa

Stayed 1 night in May 2025

8/10 Good

Mario

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

8/10 Good

johnny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lo unico malo es que para el precio deben incluir desañuno gratis no importando nada
Stayed 9 nights in Apr 2025

10/10 Excellent

kienitz

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was located within a mall. Clean and nice with ample transport to go anywhere you want.
Stayed 1 night in Apr 2025

10/10 Excellent

Luz Angela, bradenton

Stayed 1 night in Mar 2025

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2025

2/10 Terrible

Jesse

Travelled with family
Disliked: Cleanliness, staff & service

Missing items

Missing items from the room
Stayed 2 nights in Mar 2025

8/10 Good

Mario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel to spend the day.
Stayed 1 night in Apr 2025

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best service everything
Stayed 3 nights in Jan 2025

8/10 Good

Neil, Telkwa

Liked: Cleanliness, staff & service, property conditions & facilities
Convienient for shopping and central
Stayed 3 nights in Apr 2025

2/10 Terrible

Andres, Helsinki

Stayed 1 night in Mar 2025

10/10 Excellent

JEFFERSON

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 5 nights in Mar 2025

10/10 Excellent

Raphael, columbia heights

Liked: Cleanliness, property conditions & facilities
In the mall
Stayed 3 nights in Mar 2025

10/10 Excellent

Maria, Midlothian

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service. The front desk, the bar, the spa, the restaurant. Thank you all for making my vacations a wonderful experience!!
Stayed 2 nights in Mar 2025